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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,696 Reviews
Call Service Center (713) 947-4111

1,696 Reviews of Beck & Masten Buick GMC South - Service Center

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December 10, 2022

Every time I go there I get treated with respect and and I like doing business with you all More

by MERCHANT261
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel woods
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Dec 13, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for your feedback as well as your loyalty! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 09, 2022

Best dealership in the city , everybody is professional and friendly , I strongly recommend this place More

by ORLANDOPASASIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mohammed Qureshi, Rosie Hernandez, Shannon Eiler, Victoria Gilliland, Gaby Cano
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Dec 12, 2022 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 09, 2022

Disappointed with the service dept in general, no personality, not very friendly this was the second for me and that due to them not doing everything the first time. The third visit is highly unlike More

by AKAD_2001
Recommend Dealer
No
Employees Worked With
Don't know a
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Dec 12, 2022 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide our dealership with feedback about your experience. We assure you that 100% customer satisfaction is our utmost priority and we would like the chance to further understand what happened. Please contact me at your earliest convenience so we can resolve your concerns. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 09, 2022

I felt like my car and request was an interruption. Thanks for fixing the recall. I did have other request which was totally ignored. Like I said, felt like an intrusion. P More

by Kcel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez, Arturo Gonzalez
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Dec 12, 2022 -

Beck & Masten Buick GMC South responded

I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 09, 2022

Very knowledgeable and experienced guys. Highly recommended to my friends and others. Good work and excellent Comunication. More

by Anna_2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez, Deanna Andrews
Report | Print
Dec 12, 2022 -

Beck & Masten Buick GMC South responded

Anna, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let me know if we can assist you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 08, 2022

They took care of me in a timely manner. I will come for work when needed. More

by W.sandlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano, Deanna Andrews, Arturo Gonzalez
Report | Print
Dec 09, 2022 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 08, 2022

Made an appointment and was received promptly for an oil change only. Short wait and was out the door. More

by willieejenkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
Report | Print
Dec 09, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 07, 2022

Sales is great. Service is terrible to work with. Appointments are useless (still have to drop off). Having to drop off even for a scheduled appointment is the most More

by TRENT.DELONG.RDR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frany Zepeda
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano
Report | Print
Dec 08, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your feedback. I strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 07, 2022

Awesome Daniel very knowledgeable helped all the way thru my problem and even helped with some extra parts needed. More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Report | Print
Dec 09, 2022 -

Beck & Masten Buick GMC South responded

I appreciate you for letting others know about your experience, George! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 07, 2022

Edward is not very personable. Customer service was horrible. Other than that everyone was very friendly. More

by KDMELCHOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edward
Report | Print
Dec 09, 2022 -

Beck & Masten Buick GMC South responded

I am glad to hear that your visit was an overall positive one. Please contact me if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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