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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,709 Reviews

1,709 Reviews of Beck & Masten Buick GMC South - Service Center

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December 22, 2022

Ps dicen que hacen el trabajo y no lo hacen ,según me repararon algo y sigue peor More

by WICHOM11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frany Zepeda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2022 -

Beck & Masten Buick GMC South responded

Esta no es la experiencia que queremos generar. Por favor communiquese con nosotros para solucionarla juntos. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 21, 2022

Great customer services very friendly smart prompt and very quick to get me home keep up the good work. More

by Lorenasetts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica setts
Dec 22, 2022 -

Beck & Masten Buick GMC South responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 21, 2022

Very good service,Everybody was very nice The facility was very clean.Would definitely go back again… More

by JackWworley0137
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano, Deanna Andrews, Arturo Gonzalez
Dec 22, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review, Jack! I really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Dec 22, 2022 -

JackWworley0137 responded

Your very welcome Victoria,Hope you have a Merry Xmas and a Happy New Year!

December 20, 2022

very disappointed in your service department. I will be using s different service department going forward. More

by Stacey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frany Zepeda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano, Deanna Andrews, Arturo Gonzalez
Dec 22, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your feedback. I strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 20, 2022

The service department was extremely helpful and kept me informed of the status of the work. More

by 59jenice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna Andrews
Dec 21, 2022 -

Beck & Masten Buick GMC South responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 19, 2022

The staff was very polite, courteous and professional. I was kept up to date on the service they were providing. More

by ruthdancer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Dec 20, 2022 -

ruthdancer responded

The staff was very polite, courteous and professional

Dec 20, 2022 -

ruthdancer responded

I was kept up to date on the service they were providing

Dec 20, 2022 -

ruthdancer responded

I was pleased with my service

Dec 20, 2022 -

ruthdancer responded

I would recommend Beck and Masten

Dec 20, 2022 -

ruthdancer responded

Keep up the good work

Dec 20, 2022 -

ruthdancer responded

This ends my review

Dec 20, 2022 -

ruthdancer responded

No further response

Dec 21, 2022 -

Beck & Masten Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 18, 2022

They are fair and honest about the work they do for their costumes. Thanks a whole lot More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert
Dec 20, 2022 -

Beck & Masten Buick GMC South responded

James, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 18, 2022

They did not complete the oil change and tire rotation as discussed. I brought the truck in originally to have a nail in tire removed and patched if necessary. The truck was due for oil change and tire rotat More

by Brian
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arturo Gonzalez
Dec 20, 2022 -

Beck & Masten Buick GMC South responded

It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 14, 2022

Buying my new GMC Denali HD went pretty flawlessly. The salesman that we dealt with was fantastic. I just went in for my first oil change because it was free for buying the vehicle and that was a joke. More

by hbellew
Recommend Dealer
No
Employees Worked With
I don’t know the names of the 2 guys who “helped” me. But I’m not even putting the whole crappy experience just on just them. I’m gonna say it’s everybody left a lot to be desired.
Dec 16, 2022 -

Beck & Masten Buick GMC South responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 14, 2022

Good people good service they offer customers a great deal on services and prices thanks More

by Cantujaime02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
Dec 16, 2022 -

Beck & Masten Buick GMC South responded

Thank you for writing this fantastic review! It is of the utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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