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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,712 Reviews
Call Service Center (713) 947-4111

1,712 Reviews of Beck & Masten Buick GMC South - Service Center

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December 09, 2022

Best dealership in the city , everybody is professional and friendly , I strongly recommend this place More

by ORLANDOPASASIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mohammed Qureshi, Rosie Hernandez, Shannon Eiler, Victoria Gilliland, Gaby Cano
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Dec 12, 2022 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 08, 2022

Made an appointment and was received promptly for an oil change only. Short wait and was out the door. More

by willieejenkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
Report | Print
Dec 09, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 08, 2022

They took care of me in a timely manner. I will come for work when needed. More

by W.sandlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano, Deanna Andrews, Arturo Gonzalez
Report | Print
Dec 09, 2022 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 07, 2022

Sales is great. Service is terrible to work with. Appointments are useless (still have to drop off). Having to drop off even for a scheduled appointment is the most More

by TRENT.DELONG.RDR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frany Zepeda
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano
Report | Print
Dec 08, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your feedback. I strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 07, 2022

Awesome Daniel very knowledgeable helped all the way thru my problem and even helped with some extra parts needed. More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
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Dec 09, 2022 -

Beck & Masten Buick GMC South responded

I appreciate you for letting others know about your experience, George! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 07, 2022

Edward is not very personable. Customer service was horrible. Other than that everyone was very friendly. More

by KDMELCHOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edward
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Dec 09, 2022 -

Beck & Masten Buick GMC South responded

I am glad to hear that your visit was an overall positive one. Please contact me if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 06, 2022

Jason was great . . very helpful and stuck with me till we found the vehicle I was looking for. Can’t say enough good things about him. Finance part was very slow proce More

by ashleigh.williams
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Ruppert
Report | Print
Dec 08, 2022 -

Beck & Masten Buick GMC South responded

Ashleigh, I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 05, 2022

fast oil change less than hour had my car washed as well excellent service Will Recommend. More

by SOCIADIVINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward
Report | Print
Dec 07, 2022 -

Beck & Masten Buick GMC South responded

We cannot thank you enough for your wonderful review of Beck & Masten Buick GMC South and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 05, 2022

It was efficient to drop off and pickup my vehicle. The service was successfully completed and it was done as a courtesy for being a rewards member. Very happy with my visit. More

by lkenworth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Gomez, Gaby Cano
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Dec 07, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 04, 2022

The level of customer service is always fast ready to deliver, EXTREMELY SATISFIED customer. Hannah and Gabby have always turned around the quick service when both my vehicles have been serviced. More

by J.Arredondo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gaby Cano
Report | Print
Dec 06, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Hannah and Gabby were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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