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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,696 Reviews

1,696 Reviews of Beck & Masten Buick GMC South - Service Center

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December 01, 2022

Very fair and professional friendly and attention to details very nice dealership and the salesman was knowledgeable More

by sdirayc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Dec 02, 2022 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 30, 2022

Daniel has provided great service as usual. Great individual! Will definitely continue to go to this location. More

by christian.diosdado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Dec 02, 2022 -

Beck & Masten Buick GMC South responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 29, 2022

Daniel woods took care of me I went in for a oil change thank you More

by MERCHANT261
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel woods
Nov 30, 2022 -

Beck & Masten Buick GMC South responded

Thank you for leaving us your positive review! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 28, 2022

My first service took 4 hours. I appreciate the uber to and from the mall, however I wasnt told it would take 4 hours. I was late picking up my daughter from school because my mess More

by Coriewilliamson9
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arturo Gonzalez
Nov 30, 2022 -

Beck & Masten Buick GMC South responded

I am not pleased to hear of the incident you described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Nov 30, 2022 -

Coriewilliamson9 responded

Thank you

November 28, 2022

Everything went ok with d oil change and good customer service will keep coming back More

by JBVALLEY63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Nov 30, 2022 -

Beck & Masten Buick GMC South responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 26, 2022

Car within new car warranty, Week to find out what was wrong without a vehical to drive. Figured out what was wrong got rent car, took another week to get part. Day to install part received call next day More

by Aaschammy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gaby Cano
Dec 05, 2022 -

Beck & Masten Buick GMC South responded

We acknowledge your review and are currently looking into the events you’ve detailed.

November 25, 2022

Great customer service my service advisor was Rosie she was really helpful and would called me with any updates on my truck definitely bringing my truck back here!!! More

by luislopez123788
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Nov 25, 2022 -

Beck & Masten Buick GMC South responded

Thanks for the kudos. It is gratifying to hear that you were kept informed of the progress of the work on your truck. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 25, 2022

Wors service ever i don't recommend it cause they take Soo many days for a simple oil change 12 days More

by ALVARO MEJIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez
Nov 28, 2022 -

Beck & Masten Buick GMC South responded

Alvaro, we appreciate you sharing your experience with us at Beck & Masten Buick GMC South. It would mean a lot to our dealership if you gave me an opportunity to do my best in making things better. Please contact me as soon as possible so I can hear more about what happened and provide my assistance. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 25, 2022

My service writer Daniel Woods was awesome! He explained the services I needed and had the services performed in a timely manner. He maintained communication during the process to ensure I knew More

by wes12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Woods
Nov 28, 2022 -

Beck & Masten Buick GMC South responded

Wes, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Daniel does for Beck & Masten Buick GMC South and our customers. Hope to see you again soon! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 24, 2022

Frany was the best with my quick quote and getting things for my sons truck ready. He was in a hurry living an hour away and getting to work.thank u Frany More

by PPREMO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mohammed Qureshi, Shannon Eiler, Victoria Gilliland, Gaby Cano
Nov 25, 2022 -

Beck & Masten Buick GMC South responded

Thanks for your perfect review! We strive to provide excellent service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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