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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,709 Reviews

1,709 Reviews of Beck & Masten Buick GMC South - Service Center

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November 17, 2022

The service department was great! My car wasn’t acting right. I took it to the dealership and the service department knew exactly what was wrong with it. They diagnosed the problem an More

by Chelsea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hannah Wilson , Rosie Hernandez, Gaby Cano, Deanna Andrews, Arturo Gonzalez
Nov 18, 2022 -

Beck & Masten Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 16, 2022

Daniel very helpful and kept me informed about the service being done to my vehicle. More

by Christian.soto95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Nov 17, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review, Christian! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 16, 2022

B E C K & Mas Term Buick G M C S O U T H More

by hectorleonardnino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Nov 17, 2022 -

Beck & Masten Buick GMC South responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 14, 2022

The employees are very professional and courteous. They make sure you are satisfied with their service More

by holamerobles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabby, Gaby Cano
Nov 17, 2022 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 14, 2022

Did a good job on the service work this time. Vehicle was ready when promised. More

by MikeM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Nov 17, 2022 -

Beck & Masten Buick GMC South responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 14, 2022

All good, good folks, good communication , timely delivery, compassion, understanding, compassion, kindness, understanding, and compassion for those affected by these More

by SDELEON3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2022 -

Beck & Masten Buick GMC South responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 14, 2022

Gabby was awesome to work with she kept me informed on my vehicle. She was very professional and I’m very grateful for her . More

by Leroybarnes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Nov 17, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for your review! We really appreciate your business and are so happy that Gabby could provide great service to you and your vehicle. We look forward to seeing you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 13, 2022

My husband and I were excited and trusting in purchasing a pre-owned vehicle from Beck and Masten as it came highly recommended from friends and family. However, within 4 months, just when we were taking th More

by Angelica Garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Albert and Edward
Nov 14, 2022 -

Beck & Masten Buick GMC South responded

Angelica, I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 12, 2022

Staff is very knowledgeable, helpful and friendly. It is so easy to schedule an appointment for work needed and have it completed in a timely manner. More

by sweetbabou1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Nov 15, 2022 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to submit this amazing feedback! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 12, 2022

Great facility but waited 20 + mins to get my vehicle at pickup. Found it myself and left after almost 30 mins. More

by Jelvkl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Nov 15, 2022 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and I value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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