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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,693 Reviews
Call Service Center (713) 947-4111

1,693 Reviews of Beck & Masten Buick GMC South - Service Center

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October 31, 2022

I highly recommend Beck and Masten South! I took my truck in for service and had a quick turnaround. My advisor; Daniel is really helpful and always meets my expectations. 10/10 More

by Salazar0586
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel
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Nov 02, 2022 -

Beck & Masten Buick GMC South responded

I truly appreciate you taking the time to write about your experience at our service department! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 31, 2022

The dealership was very professional in all ways , good service and employees, verry helpful in all aspects of my vehicle More

by Adrian Garcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
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Nov 02, 2022 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 31, 2022

great dealerships i love this place and i elouise recommend his dealership to a lot a lot of people More

by RRODNEYWHITE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2022 -

Beck & Masten Buick GMC South responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 31, 2022

It was very good service I made the appointment last minute and still got in. More

by ADRIANLPZ6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel
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Nov 02, 2022 -

Beck & Masten Buick GMC South responded

Thanks for your perfect review! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 30, 2022

I met with Frany for my service appointment. She was absolutely great. She kept me informed about my car and when my car would be ready for pick up. Thanks Frany. Keep up the great work. More

by cjack1919
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony
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Nov 01, 2022 -

Beck & Masten Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 30, 2022

Even though we could not resolve the problem w/my truck Frany & Gaby where a plesssure to work with. Good people! Tanner was top notch, he listened and understood my situation and came up with a soluti More

by thinkindna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tanner, Gaby Cano
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Nov 01, 2022 -

Beck & Masten Buick GMC South responded

Your compliments and kind words mean so much to me! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Nov 02, 2022 -

thinkindna responded

You're welcome!

October 30, 2022

The service was great but the wait was ridiculous. I waited 3 hours for a oil change and inspection More

by jackiehill85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
Report | Print
Nov 01, 2022 -

Beck & Masten Buick GMC South responded

I appreciate you leaving this honest feedback about your experience. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 28, 2022

Rosie and Gaby was outstanding in making sure we were taken care of. Rosie made sure to communicate when we could pick up our vehicle and Gaby was very helpful in answering questions that we had. More

by Deborah_dyer19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez, Gaby Cano
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Nov 01, 2022 -

Beck & Masten Buick GMC South responded

Deborah, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 28, 2022

Water pump was making noise, efficiently replaced and THANK YOU BECK & MASTEN Buick-GMC South!!! More

by hnolden221
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Report | Print
Nov 01, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 27, 2022

Diagnostic fee quite pricy but other than that it’s good service and good service advisor More

by ROELANDLUPY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Report | Print
Oct 28, 2022 -

Beck & Masten Buick GMC South responded

Roeland, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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