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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,693 Reviews
Call Service Center (713) 947-4111

1,693 Reviews of Beck & Masten Buick GMC South - Service Center

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October 07, 2022

Good service but Weisner Conroe always washes our car. Nice folks working in customer service. More

by RCMJAM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
Report | Print
Oct 10, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this review. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 05, 2022

Great service and customer comes first. Have used them for all my vehicles maintenance work More

by Sergio_solorzano2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward
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Oct 07, 2022 -

Beck & Masten Buick GMC South responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 05, 2022

Good service they just take awhile sometimes even with an appointment. They don’t give the complimentary car washes like they use to. More

by marianalvarado17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Idk
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Oct 07, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 02, 2022

They are very professional and friendly, also they seem to know what they are doing. I got my car back quicker than expected. More

by 3711mouton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for the wonderful compliments! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 01, 2022

Gaby is the best in the service department . Very friendly, professional and detailed in explaining what's best for you More

by COACHKOENIG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
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Oct 05, 2022 -

Beck & Masten Buick GMC South responded

Thanks for the great feedback! We're very happy that Gaby was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 28, 2022

The service was really great from the employee. They figured out my problem with truck in the same day and contacted me with the update. I would 100% recommend bringing your vehicle here for servic More

by Rwilson85466
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Report | Print
Sep 30, 2022 -

Beck & Masten Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 28, 2022

I received great customer service from Gaby. She was able to get me into rental car and get my truck evaluated fast. More

by Perla Anaya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Report | Print
Sep 30, 2022 -

Beck & Masten Buick GMC South responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 26, 2022

Service writer Gaby was great,mechanic people were very poor at best grease on my steering and drivers door More

by MHALSTEAD56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Report | Print
Sep 28, 2022 -

Beck & Masten Buick GMC South responded

I appreciate you leaving this honest feedback about your experience. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 26, 2022

Service writer Gaby was great the rest of the Service was very poor and best. More

by MHALSTEAD56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Report | Print
Sep 28, 2022 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 26, 2022

Service writer Gaby was great. Service was not so great 😒 grease on my car and steering wheel More

by MHALSTEAD56
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Report | Print
Sep 28, 2022 -

Beck & Masten Buick GMC South responded

Thank you for sharing your experience with us. I strive to ensure an excellent experience and I want to learn more about what took place. Please contact me at your convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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