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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,731 Reviews
Call Service Center (713) 947-4111

1,731 Reviews of Beck & Masten Buick GMC South - Service Center

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October 19, 2022

I had a pre-arranged service appointment only to arrive and find out no part was ordered in advance. Waited for hours for the hotshot driver to never arrive after being told it would be there shortly . Was More

by BICSIRCDD
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Arturo Gonzalez
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Oct 21, 2022 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 19, 2022

Don't communicate back as soon as possible. Had to go up to the dealership at least three times to get updates to see if they started working on my truck. More

by Leonardolomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frany Zepeda
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2022 -

Beck & Masten Buick GMC South responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Oct 21, 2022 -

Leonardolomas responded

No thanks. Wont be going back after this

October 17, 2022

I have always had great service there at a good price and the service advisor is awesome. More

by GRICH1230
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
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Oct 19, 2022 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 17, 2022

I liked that there is plenty of waiting space not so close to other customers waiting as well More

by amontoya611
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
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Oct 19, 2022 -

Beck & Masten Buick GMC South responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 16, 2022

Daniel, my service advisor/manager is great. Professional, courteous, snd always makes me feel like my car is taken care of. More

by jacobbarrientes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel
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Oct 18, 2022 -

Beck & Masten Buick GMC South responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 16, 2022

Very nice dealership and the support and staff is very helpful. And quality work. I would recommend this dealership. More

by Dennis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
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Oct 18, 2022 -

Beck & Masten Buick GMC South responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 16, 2022

Great service from the people who set up my appointment and when I got there at the appropriate time took me right on in for service.. In an out . Thanks Everyone More

by G.POPE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Report | Print
Oct 18, 2022 -

Beck & Masten Buick GMC South responded

It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! I look forward to working with you again in the future! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 15, 2022

Diagnosis for touch screen radio was simply, “it’s not working” for 190 dollars. Unsatisfactory! More

by DMONMOUTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t want too.
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Oct 17, 2022 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 13, 2022

Did a good job, I would use them every time for my car service! Thanks More

by JAMESZINK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 13, 2022

Jabba was excellent did a great job Keep up the great work have a great weekend More

by DWMECHANIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Report | Print
Oct 14, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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