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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,703 Reviews

1,703 Reviews of Beck & Masten Buick GMC South - Service Center

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September 25, 2022

Vinny in service is great. He always makes sure things run smooth and in a timely manner. More

by s.peters2375
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Vinny in service , Frank Nolden
Sep 27, 2022 -

Beck & Masten Buick GMC South responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 22, 2022

Fast oil change and tire rotation. Friendly employees I will use them again next time I need service More

by DEBDODDTX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Sep 23, 2022 -

Beck & Masten Buick GMC South responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 21, 2022

Amazing service at the service department! Ms Rosie took care of my car and provided the best service ever! The process was stress free, pleasant and was very thorough and knowledgeable. She w More

by Maria Celia N
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Sep 22, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback! Feel free to let me know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 20, 2022

I had the best service came in and got an oil change. I came in there and had a appointment and I was waiting and Mr. Albert Ramirez said I can help you so he got me checked in oil change and put some fi More

by Roary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
Sep 22, 2022 -

Beck & Masten Buick GMC South responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 19, 2022

Friendly staff. Quick and professional. Was able to even get me in before my appointment time. More

by trinadenee_0926
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name
Sep 21, 2022 -

Beck & Masten Buick GMC South responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 19, 2022

The service department is always on schedule and I haven’t had a problem with anything they have done or advised me to do. Great service department! More

by Jsolis2222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel
Sep 21, 2022 -

Beck & Masten Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 16, 2022

I have brought my car in for service numerous times for repairs that the technician did not do his job and find the problem, so I had t go back for the same problem and they did not Own up to there mistak More

by ESEISLAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gaby Cano
Sep 19, 2022 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 16, 2022

Great customer service every time I go. Great staff in the service department. Always a great pleasant experience. More

by MARITZA_S07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel , Rosie Hernandez, Gaby Cano, Deanna Andrews, Arturo Gonzalez
Sep 19, 2022 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 15, 2022

My entire experience from start to finish was amazing. My service advisor, Albert, had my kid in stitches. He was so personable and patient with all of my questions. The service was fast and I was alerted More

by sholstie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert
Sep 16, 2022 -

Beck & Masten Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 15, 2022

Experience from beginning to end was fast and easy. Some people at service counter weren’t to friendly. No greating! More

by rpalacios33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Arturo Gonzalez
Sep 16, 2022 -

Beck & Masten Buick GMC South responded

I appreciate you leaving this honest feedback about your experience. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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