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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,705 Reviews

1,705 Reviews of Beck & Masten Buick GMC South - Service Center

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September 01, 2022

Daniel is awesome! He assessed my need without delay and provided the service needed immediately. I am satisfied with service I received. He kept me informed all along More

by JOEKUATE04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel
Sep 02, 2022 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 01, 2022

My service experience at Beck and Masten South was great! I was greeted with a smile by Frany whenever I came in. She listened to my issue and was able to explain the full process of what the techs were goin More

by Ced Said
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2022 -

Beck & Masten Buick GMC South responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 28, 2022

I bought a Pre-owned Cadilliac Escalade in April 2022, I paid $60k for it. I took it in to be serviced last week, and the dealership is too low class to give me a loaner car. I want to speak to the General More

by walterjackson8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frany Zepeda
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2022 -

Beck & Masten Buick GMC South responded

Walter, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Beck & Masten Buick GMC South does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 28, 2022

I was treated with respect and it was excellent service very satisfied at this first time. More

by Celestinofrias
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2022 -

Beck & Masten Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 26, 2022

If you have to leave vehicle for a few days I wouldn’t recommend due to no loaner vehicles and Uber only covers 20 miles max. I’d suggest after vehicle service a wash and vacuum. Other than that it’s not More

by Benny2090
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Toby Ohnesorge
Aug 29, 2022 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 26, 2022

Edward in Service Center was wonderful! He provided exceptional and professional Service during my last visit! More

by SAHIRAABDOOL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward
Aug 29, 2022 -

Beck & Masten Buick GMC South responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 25, 2022

Too slow even with an appointment! ! Also very expensive for even basic service.107.55 for basic oil change. More

by wchnc59
Recommend Dealer
No
Employees Worked With
Don’t know express service guys name but it was definitely not speedy
Aug 26, 2022 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 25, 2022

Service was fast and easy to deal with. Andrew explained everything thoroughly. We are very happy and will return if a future need arises. More

by AbeHea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Aug 26, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 24, 2022

Service agent was quick and helpful. Followed up with text and phone call to discuss work before proceeding. More

by Ejlmalajl2913
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert
Aug 26, 2022 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 24, 2022

Great for service I wouldn’t buy there. No rentals avail good luck Explain yourself and what you expect up front More

by iBoom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dunno, Rosie Hernandez
Aug 26, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this review! I really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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