Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,693 Reviews
Call Service Center (713) 947-4111

1,693 Reviews of Beck & Masten Buick GMC South - Service Center

Sort by
August 24, 2022

Great for service I wouldn’t buy there. No rentals avail good luck Explain yourself and what you expect up front More

by iBoom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dunno, Rosie Hernandez
Report | Print
Aug 26, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this review! I really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 24, 2022

My appointment was for an oil change and the service wasn’t performed. The recalls were done and not what I originally took it in for. I even dropped it off so there wouldn’t be any rush. More

by antoniosanchez07
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Employee Not Listed
Report | Print
Aug 26, 2022 -

Beck & Masten Buick GMC South responded

I appreciate learning about your recent service with us. I strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 23, 2022

Great. People very courteous and helpful thankful for seeing such great people I’m on a walker and they helped me with everything and may God bless you’ll More

by lilpress614
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert
Report | Print
Aug 25, 2022 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 23, 2022

Great customer service from Frany. Always treated excellent by everyone. Even on a busy Saturday everyone seems happy! More

by Sara Acosta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gaby Cano
Report | Print
Aug 25, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 22, 2022

The service representative was very helpful and kind. However the wait time was extremely long for an oil change even with an appointment. It took almost 3 hours to get an oil change done. More

by Rivera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert
Report | Print
Aug 24, 2022 -

Beck & Masten Buick GMC South responded

Thanks for your great review, Rivera. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 22, 2022

I’m impressed with the good service that is offered and the cleanliness of offices and restrooms More

by Marco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
Report | Print
Aug 25, 2022 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write about your experience with us, Marco! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 21, 2022

My advisor Andrew was outstanding. He went the extra mile. It was raining and he stayed 45 minutes over his shift just to help mm e out. Outstanding customer service. Thank yo More

by Velahector
Recommend Dealer
Yes
Employees Worked With
Advisor., Deanna Andrews
Report | Print
Aug 23, 2022 -

Beck & Masten Buick GMC South responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 21, 2022

Rosie was amazing she got me in and out in time for my trip back to Chicago on time🤗 thanks sweetie More

by celiasalazar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Report | Print
Aug 23, 2022 -

Beck & Masten Buick GMC South responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 21, 2022

They did a ok job changing the oil on my truck Making the appointment mentioned was easy More

by MATA.321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
Report | Print
Aug 23, 2022 -

Beck & Masten Buick GMC South responded

MATA.321, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 19, 2022

Came for a oil change Got grate service and did not take long Nice and clean place will allways come Back More

by agedaramirez71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez
Report | Print
Aug 22, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback! Feel free to let me know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

1
...
52
53
54
...
170