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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,708 Reviews
Call Service Center (713) 947-4111

1,708 Reviews of Beck & Masten Buick GMC South - Service Center

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August 22, 2022

I’m impressed with the good service that is offered and the cleanliness of offices and restrooms More

by Marco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
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Aug 25, 2022 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write about your experience with us, Marco! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 21, 2022

Rosie was amazing she got me in and out in time for my trip back to Chicago on time🤗 thanks sweetie More

by celiasalazar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
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Aug 23, 2022 -

Beck & Masten Buick GMC South responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 21, 2022

They did a ok job changing the oil on my truck Making the appointment mentioned was easy More

by MATA.321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
Report | Print
Aug 23, 2022 -

Beck & Masten Buick GMC South responded

MATA.321, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 21, 2022

My advisor Andrew was outstanding. He went the extra mile. It was raining and he stayed 45 minutes over his shift just to help mm e out. Outstanding customer service. Thank yo More

by Velahector
Recommend Dealer
Yes
Employees Worked With
Advisor., Deanna Andrews
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Aug 23, 2022 -

Beck & Masten Buick GMC South responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 19, 2022

Came for a oil change Got grate service and did not take long Nice and clean place will allways come Back More

by agedaramirez71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez
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Aug 22, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback! Feel free to let me know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 18, 2022

very cordial and prompt service. Attentive to your needs. They keep you informed and let you know of any updates to the service of your vehicle. More

by JAYAMCMILLAN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
Report | Print
Aug 19, 2022 -

Beck & Masten Buick GMC South responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 16, 2022

Thanks beck n Masten . Took my GMC Sierra for oil change and they did tiresrotation and washed my truck and I got 50 bucks discount. Just paid 59,00 for everything 👍🏿 More

by Piedrachina65
Recommend Dealer
Yes
Employees Worked With
Edward
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Aug 18, 2022 -

Beck & Masten Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 15, 2022

Always had quality service here at beck and masten! !!would recommend gm owners to visit for service needs!!! More

by Jtazg263867
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano, Deanna Andrews, Arturo Gonzalez
Report | Print
Aug 17, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 15, 2022

This dealership is always professional the service desk riders know what they’re doing Frany and Gabby mechanics in the shop always repair watch broken More

by Builder1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gaby Cano
Report | Print
Aug 17, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 12, 2022

The service was good but it was great when Manny Escalon was there and service was more personal More

by RAQUEL.GARZA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eduardo , Rosie Hernandez
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Aug 14, 2022 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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