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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,693 Reviews

1,693 Reviews of Beck & Masten Buick GMC South - Service Center

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August 06, 2022

I really appreciate the great service. Gaby and Javier did a great job taking care of my truck and their customer service was exceptional. Thank you!! More

by Noel Cardenas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier - did the service on my truck. , Gaby Cano
Aug 06, 2022 -

Noel Cardenas responded

Thank you!!

August 06, 2022

Was able to make an appointment for oil change same day. Fast service and friendly service More

by MARYEPENA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert
Aug 09, 2022 -

Beck & Masten Buick GMC South responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 05, 2022

Was greeted nicely and went over what I needed done. Explained some other items that may need attention and had me on the road fairly quickly. More

by Mike2lcvfd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Aug 05, 2022 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to travel to see our team. We appreciate the kind and sincere comments as well as the recommendation. We will be there for you for many years to come. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 04, 2022

Good service I have 2013 GMC and since them I been changing oil and doing checks up and always they receive me with open arms. More

by Hector Zurita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mohammed Qureshi, Rosie Hernandez, Shannon Eiler, Reputation .com, Victoria Gilliland, Gaby Cano, Deanna Andrews, Arturo Gonzalez
Aug 05, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 04, 2022

You all great service place thank you Rosie Hernandez you always have helped me and my husband with our GMC trucks I know I can count on your professional advice and thanks again More

by NGARCIA81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Aug 05, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 04, 2022

Great customer service. Rocio is the best!! I come here because of her customer service. More

by jlozano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Aug 05, 2022 -

Beck & Masten Buick GMC South responded

We loved reading this review! Happy customers are our aim, and it appears Rocio really hit the bullseye. We’ll make sure to share your experience with her, and if you have any further questions or worries, we’re always available to help. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 04, 2022

They did a fine job. The wait was I little longer than expected but not too bad. The price was higher than when I take my other truck to a different dealership.(Differenc More

by Buick19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember their name.
Aug 05, 2022 -

Beck & Masten Buick GMC South responded

Thanks for your great review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 03, 2022

My appointment should have included topping off of fluids, but did not. In looking under the hood later, I saw that the coolant was not topped off and is in need of more fluid. Now I think none of the More

by CO2SANDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David, I think
Aug 05, 2022 -

Beck & Masten Buick GMC South responded

We appreciate you taking the time to share your experience with our service department. Here at Beck & Masten Buick GMC South, we like to ensure that each and every vehicle is given the utmost attention to detail. We hope that you'll still consider bringing your vehicle here in the future, and if you have any further concerns, please feel free to reach out to us at any time. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 03, 2022

Great to work with the service personnel. Gabby is a real pleasant service rep,and a real great asset for your company More

by DAVENLYNNR1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Aug 05, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 02, 2022

Excellent group of staff no issues with my service Rosie Rodriquez rock's very knowledgeable More

by MEISHA79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Aug 04, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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