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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,693 Reviews

1,693 Reviews of Beck & Masten Buick GMC South - Service Center

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August 01, 2022

Fast friendly service. Always professional and friendly. Did a great job of communicating with me throughout the process. More

by Dmcbee13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eduardo
Aug 04, 2022 -

Beck & Masten Buick GMC South responded

We appreciate your input, Dmcbee13. We're glad to hear that you are consistently impressed with the service we offer here. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 01, 2022

I'm very disappointed with the service department. I have brought my truck in same problem transmission issues. This dealership needs experience service advice, mechanics,and service manager. More

by JIMDWILLIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Deanna Andrews
Aug 03, 2022 -

Beck & Masten Buick GMC South responded

We’d like to thank you for sharing details of your recent experience at our dealership, Jim. Above and beyond service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 01, 2022

I didn’t buy my car at this location but always treated great and will buy from them next More

by DSLILES1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie was my contact but didn’t even see her the check in guys took care of me
Aug 04, 2022 -

Beck & Masten Buick GMC South responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 01, 2022

In and out service, Gabby is great. Great service and the people are friendly, highly recommend More

by GINNY5801
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Aug 04, 2022 -

Beck & Masten Buick GMC South responded

We cannot thank you enough for your wonderful review of Beck & Masten Buick GMC South and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 01, 2022

Very professional kept there word as to when my vehicle would be completed And provided me with information about extended warranty but not overly pushy. Overall great experience. More

by maciasjosej72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Aug 04, 2022 -

Beck & Masten Buick GMC South responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 31, 2022

Frany was great and always went above and beyond. My truck spent over 3 weeks because of delay of parts. Was NOT pleased about this but do understand it was out of dealership control. More

by Amy M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2022 -

Amy M. responded

Frany was great and always went above and beyond. My truck spent over 3 weeks because of delay of parts. Was NOT pleased about this but do understand it was out of dealership control. I did receive truck back smelly and dirty/grimy back from inside. Overall was good.

July 31, 2022

Very good service . Waiting time was responsible. Thank you for the perfect customer service you provide More

by HADEELSAHHAR2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know the name but he was very professional
Aug 03, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 31, 2022

Thorough pinpoint service. Vinny and Roci are the best! As a Veteran I'm proud! Thank you so much. More

by Belanhedgeman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vinny Trevino 5 stars, Rosie Hernandez
Aug 03, 2022 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 31, 2022

Rude people, car was done with a complete oil change and was never informed of it, car was sitting outside for about 39 minutes. More

by GUZMANADRIAN11.AG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frany Zepeda
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2022 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to share your recent experience at Beck & Masten Buick GMC South. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 31, 2022

Showed up for an oil change and tire rotation/balance with an appointment and it took 3 hours. This has been my experience the last 2 times for an oil change. I tried to go elsewhere but they didn’t carr More

by Andrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert
Aug 03, 2022 -

Beck & Masten Buick GMC South responded

Andrew, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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