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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,716 Reviews
Call Service Center (713) 947-4111

1,716 Reviews of Beck & Masten Buick GMC South - Service Center

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August 12, 2022

They did a good job my truck works just like if it was new and they didn’t take long for service More

by J.CALDEREON20156
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Report | Print
Aug 14, 2022 -

Beck & Masten Buick GMC South responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 11, 2022

Well it was a last minute decision I called about two in the afternoon needed an oil change and I spoke to Edward he told me to come on in,So I arrived I wasn't even there an hour got my oil changed and my More

by johnnyandrada319
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward
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Aug 22, 2022 -

Beck & Masten Buick GMC South responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Aug 22, 2022 -

johnnyandrada319 responded

I really did appreciate that Beck & Masters made time for me at the last minute I really needed my oil changed I will recommend all my friends here thank you again Victoria Gilland.

August 10, 2022

Rosie Hernandez best service Advisor with knowledge and years of experience she knows how to do customer service, helpful, treats you with respect and advises you on the needs of your vehicle repairs and m More

by MJYP71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Report | Print
Aug 12, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 10, 2022

Good personnel and willing to help, and caring for clients priorities. Fast service and best options. More

by bendicionencasa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alejandro Gamino
Report | Print
Aug 12, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 10, 2022

Customer service was excellent. I had not problem. I had not problem. I had not problem. More

by DORISJEANE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
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Aug 12, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 10, 2022

The service department was very courteous and listened to all my concerns. The work was completed the same day More

by Squeaky4235
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert ramirez
Report | Print
Aug 12, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 09, 2022

Great& courteous service offered by Gaby Cano service advisor and the whole GM technician team, thanks! More

by Luis C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Report | Print
Aug 11, 2022 -

Beck & Masten Buick GMC South responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 09, 2022

No me resolvieron algunos problemas que traía mi carro necesitaba algo y no se lo hicieron More

by MANCILLASHILDA67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David, Rosie Hernandez
Report | Print
Aug 11, 2022 -

Beck & Masten Buick GMC South responded

Esta no es la experiencia que queremos generar. Por favor communiquese con nosotros para solucionarla juntos. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 08, 2022

Very nice and friendly staff took me right in without a appointment waiting room very clean More

by carolyn.rice65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
Report | Print
Aug 10, 2022 -

Beck & Masten Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 07, 2022

I like Bek & Masten fo sho I like Bek master fo sho fo sho sho More

by GARCIAEDWARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano, Deanna Andrews, Arturo Gonzalez
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Aug 10, 2022 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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