Beck & Masten Buick GMC South - Service Center
Houston, TX
1,693 Reviews of Beck & Masten Buick GMC South - Service Center
I'm very disappointed with the service department. I have brought my truck in same problem transmission issues. This dealership needs experience service advice, mechanics,and service manager. I have brought my truck in same problem transmission issues. This dealership needs experience service advice, mechanics,and service manager. More
Very professional kept there word as to when my vehicle would be completed And provided me with information about extended warranty but not overly pushy. Overall great experience. would be completed And provided me with information about extended warranty but not overly pushy. Overall great experience. More
Frany was great and always went above and beyond. My truck spent over 3 weeks because of delay of parts. Was NOT pleased about this but do understand it was out of dealership control. My truck spent over 3 weeks because of delay of parts. Was NOT pleased about this but do understand it was out of dealership control. More
Rude people, car was done with a complete oil change and was never informed of it, car was sitting outside for about 39 minutes. was never informed of it, car was sitting outside for about 39 minutes. More
Showed up for an oil change and tire rotation/balance with an appointment and it took 3 hours. This has been my experience the last 2 times for an oil change. I tried to go elsewhere but they didn’t carr with an appointment and it took 3 hours. This has been my experience the last 2 times for an oil change. I tried to go elsewhere but they didn’t carry the oil my truck needed so I was stuck going back a second time and it was just as slow. They told the customer next to me that her oil change would be around 2 hours without an appointment. She left within an hour so not sure what exactly the point of having an appointment is. More