Beck & Masten Buick GMC South - Service Center

Easy to schedule an appointment online and just drop off car at dealer and pickup when ready. Convenient way to get maintenance completed on car. car at dealer and pickup when ready. Convenient way to get maintenance completed on car. More

The Service Dept. always treats me very well, but esp. takes care of my car in a timely manner. I really think my Service Advisor, William, really cared about getting always treats me very well, but esp. takes care of my car in a timely manner. I really think my Service Advisor, William, really cared about getting it right - and this is appreciated! More

The service department will deter me from buying a vehicle in the future. Call me. vehicle in the future. Call me. More

The service advisor today was extremely rude I will not work with her again . I called and complained I’m waiting on a manager to call me back work with her again . I called and complained I’m waiting on a manager to call me back More

Brought my Gmc Sierra for an oil change and Aldberto the service advisor was on point. Drop and pick up was smooth. Great Communication thru text letting me know of my service process. service advisor was on point. Drop and pick up was smooth. Great Communication thru text letting me know of my service process. More

Keeping your customer informed has to be better and for y’all to park my car when im waiting in the waiting room for an extra 25 min after the service was done is ridiculous. The communication between the y’all to park my car when im waiting in the waiting room for an extra 25 min after the service was done is ridiculous. The communication between the front and the back room obviously is not there. Making an appt for 8 am but not getting out till 9:45 is crazy. What’s the point of making an appt. If I can’t get good service than I’ll look elsewhere. More

The service department is horrible they forgot to insert a vacuum hose to the wastegate which my check engine light came back on after leaving from dealership on Monday had to take it back Tuesday morning a vacuum hose to the wastegate which my check engine light came back on after leaving from dealership on Monday had to take it back Tuesday morning More

I was pleased with the service I received and the updates during the process of repair. during the process of repair. More

Great service depending on who you get as an advisor. 3 hour for an oil change is not good, especially when your advisor is nowhere to be seen. And my issue wasn’t fixed, because it wasn’t noted like it 3 hour for an oil change is not good, especially when your advisor is nowhere to be seen. And my issue wasn’t fixed, because it wasn’t noted like it should have been. I’m taking care of it at home, which means that it won’t be documented, which is not really what I wanted. No one talked to me the leak since it was noted “customer knows about oil leak, will bring it back at a later time”, which is not the whole truth of what the advisor and I talked about. More

My service advisor was excellent. She was very informative and knowledgeable about the process today. She was very informative and knowledgeable about the process today. More