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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,698 Reviews

1,698 Reviews of Beck & Masten Buick GMC South - Service Center

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January 08, 2025

Andrea was awesome and very helpful and professional! She was quick and very easy to deal with. I had a very good experience at the dealership today. If needed I will be back for service. More

by Roger.Thurmond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Belman
Jan 09, 2025 -

Beck & Masten Buick GMC South responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC South! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 03, 2025

I made appointment to do a oil change and the service advisor was really nice Miss Rosie give me a choice and told me about this special deal to save money and I buy the deal tanks for everything it was More

by Josecespedes253
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Jan 04, 2025 -

Beck & Masten Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 03, 2025

Got an oil change service was good didn’t take long thank you so much More

by Karshannaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez, Albert Ramirez
Jan 05, 2025 -

Beck & Masten Buick GMC South responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 31, 2024

The best service that anyone could ask for. I was pleasantly surprised. Thank you Claudia.l have bought five or six Buicks from Beck and Masters but this is the first time that I have felt thi More

by Lefty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Claudia Arredo
Jan 02, 2025 -

Beck & Masten Buick GMC South responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 28, 2024

Always courteous. Anthony Morelli is the best. I've purchased 3 vehicles and had multiple friends and family buy there also More

by Eli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Albert Ramirez
Dec 31, 2024 -

Beck & Masten Buick GMC South responded

Hello Eli, we're happy you found Anthony to be so supportive during your experience here at Beck & Masten Buick GMC South. Feel free to reach out to us if you need anything. Have a wonderful day.

December 27, 2024

Great fast service even without an appointment. The lady at the front very friendly and helpful. More

by Rubenmontelongo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaby Cano, Deanna Andrews, Arturo Gonzalez
Dec 29, 2024 -

Beck & Masten Buick GMC South responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 21, 2024

Good service , Shane was great help, he kept me up to date on my vehicle. Everything went smooth and easy. More

by Anaya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Shane
Dec 24, 2024 -

Beck & Masten Buick GMC South responded

Hi Anaya, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC South. Feel free to reach out to us if you need anything. Have a wonderful day.

December 21, 2024

Easy to schedule an appointment online and just drop off car at dealer and pickup when ready. Convenient way to get maintenance completed on car. More

by Gmen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adalberto Martinez
Dec 24, 2024 -

Beck & Masten Buick GMC South responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 17, 2024

The Service Dept. always treats me very well, but esp. takes care of my car in a timely manner. I really think my Service Advisor, William, really cared about getting More

by vjbTexas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William
Dec 20, 2024 -

Beck & Masten Buick GMC South responded

Hi, we are very happy William could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 13, 2024

The service department will deter me from buying a vehicle in the future. Call me. More

by Pontifes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrea Belman, Assistant Service Manager
Dec 22, 2024 -

Beck & Masten Buick GMC South responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Elvin Carrera Service Manager ecarrera@group1auto.com

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