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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,693 Reviews
Call Service Center (713) 947-4111

1,693 Reviews of Beck & Masten Buick GMC South - Service Center

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July 07, 2022

Good customer service. 100% satisfied for service my car. Very professional & cooperative staff. I highly recommend my family, friends and everyone to get service fro More

by Mubashir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Deras, Arturo Gonzalez
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Jul 08, 2022 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 07, 2022

Good service at the dealership. They are very professional. Thank you. T h a n k s More

by TERANJ23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2022 -

Beck & Masten Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 07, 2022

It’s a nice dealership, always clean in waiting area. Service guys always there to help and explain things. More

by kenneth.j.goodwin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
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Jul 08, 2022 -

Beck & Masten Buick GMC South responded

Kenneth, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Beck & Masten Buick GMC South. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 06, 2022

Staff was extremely friendly and professional with timely repairs Highly recommend to any GMC owner More

by SKBRYAN3712
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
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Jul 08, 2022 -

Beck & Masten Buick GMC South responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 06, 2022

I like my truck to be serviced at this place by professionals. They use oem parts. More

by rsauceda120
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edward, Rosie Hernandez
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Jul 08, 2022 -

Beck & Masten Buick GMC South responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 05, 2022

They are very friendly and curtious and the work performed on my vehicle was completed in a timely manner. More

by GARSPID
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward
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Jul 06, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 05, 2022

Customer Service at check in was great, I wish they washed the cars, is my only complaint, thank you More

by pmp488
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2022 -

Beck & Masten Buick GMC South responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 03, 2022

Everyone was polite and professional. The wait was very reasonable. I was very pleased with your service. More

by RLTURNEY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
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Jul 06, 2022 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 03, 2022

Horrible service, I had to keep calling to get an update on my vehicle, I wasn’t aware that I could get a rental till 6 days later, had to keep ordering more parts for my truck, then when my vehicle was rea More

by EDDIE.ORTIZ23
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Edward (don’t remember is last name)
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Jul 11, 2022 -

Beck & Masten Buick GMC South responded

We appreciate you taking the time to reach out to us. We are currently looking into this matter and will be in touch shortly.

July 02, 2022

I like the fast and professional service. Also the speed at which the work was completed More

by CHAZPG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for the wonderful compliments! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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