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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,693 Reviews

1,693 Reviews of Beck & Masten Buick GMC South - Service Center

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June 18, 2022

Nice people and fast service. Always do a great job.. love that they have free coffee and water. More

by DURANALVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucy Salazar
Jun 21, 2022 -

Beck & Masten Buick GMC South responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 17, 2022

I had an appointment and my oil change was done in one hour and they texted me that it was ready. More

by JABD222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
Jun 21, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 17, 2022

My auto needs were met and very pleased. Thanks for your service and Rosie was very helpful More

by CHASTJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Jun 18, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Rosie and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 12, 2022

The staff was friendly. My car was ready when they said it would be. It is nice to be able to take your car to the dealer for service and get a better price. More

by KIMK1067
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
Jun 15, 2022 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 12, 2022

The amenities we on point, coffee, water, and very clean seating area & bathrooms. I assisted by Rosie Hernandez, she kept me informed and up to date. This is my second time I have been to this location and More

by Bruce
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Jun 12, 2022 -

Bruce responded

The amenities we on point, coffee, water, and very clean seating area & bathrooms. I assisted by Rosie Hernandez, she kept me informed and up to date. This is my second time I have been to this location and the first time I have worked with Rosie, and I fully recommend this service location if you have a Buick.

June 12, 2022

Always Great Service Advisors and prompt service. Taking care of your vehicle as its like their own. More

by ChySu17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gaby Cano
Jun 15, 2022 -

Beck & Masten Buick GMC South responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 12, 2022

Service center took me on the same day with no appointment and got the job done! Gaby my service representative goes above and beyond to make things happen! More

by JP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gaby Cano
Jun 15, 2022 -

Beck & Masten Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 11, 2022

They completed the work in a manner consistent with my needs. The work kept my downtime to a minimum. More

by nbattarbee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward
Jun 14, 2022 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 10, 2022

I was there for over 2 hours for a oil change. I was quoted one price over the phone and when it was time to pay for the oil change it was a completely different price. After talking with a superv More

by TYLER KENNEDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David
Jun 13, 2022 -

Beck & Masten Buick GMC South responded

Tyler, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Beck & Masten Buick GMC South does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 10, 2022

Rosie is amazing! ! Very helpful!! Very professional!! She is in the service department!! I appreciate how she truly cares for her customers!!! More

by LTHOMAS2074
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Jun 13, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Rosie was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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