Beck & Masten Buick GMC South - Service Center

Very efficient, great customer services and sales, I’ve been a customer for several years now. been a customer for several years now. More

Don't go to sarcastic advisor Edward for any issues. When I bought my truck it was a great experience and a great sales person. When my brakes went out while driving my 2020 GMC Sierra they didn't care When I bought my truck it was a great experience and a great sales person. When my brakes went out while driving my 2020 GMC Sierra they didn't care and Edward in particular. He noted down things I didn't say in the notes except what my vehicle complaint was and said he's not saying I'm lying. He was rude and sarcastic from day one til I picked up vehicle and just as I told him, the 2019 GMC Sierras were recalled for brake failure 160,000 to be exact and the fix was to reprogram the brake control module and I told him mine was built in 2019 and based on customer complaints it was the same identical experiences. Long story short I had to pay for a reprogram that was a system failure on their end and they know it they just don't want to admit the 2020s have the same brake system failure because they don't write it down on their notes. Will never go back they can keep the prepaid oil changes I purchased!! More

Good experience. Did not like the fact when I wanted to confirm the oil used in my truck was the correct oil because the service order did not specify “D Dexos” I wa Did not like the fact when I wanted to confirm the oil used in my truck was the correct oil because the service order did not specify “D Dexos” I was treated like “how dare you ask .. we don’t make mistakes”. Well not your dealership but it’s well documented by 3.0 Duramax owners dealships have tried to use regular oil due to supply issues. So as a customer if I want to verify .. don’t make such a big deal. It’s a $64k truck .. I’m going to make sure I protect my investment. More

Una Empresa muy comprometida con sus clientes dando en servicio muy bueno gracias también al vendedor Sr. Richard. Por su apoyo y darme la mejor atencion servicio muy bueno gracias también al vendedor Sr. Richard. Por su apoyo y darme la mejor atencion More

Dissatisfied on the service of my vehicle. I have been taking my car 2 times about the same issue, and it still hasn’t been resolve. I have replaced parts of my vehicle. And they want to tell I have been taking my car 2 times about the same issue, and it still hasn’t been resolve. I have replaced parts of my vehicle. And they want to tell me they need to be replaced. Ridiculous. Just say you want to charge money every time I take my vehicle and make money. This place is just a scam!! That’s all it is!And make up lies that my car need to be replaced with any single thing that they want to make up! And don’t even call on my status of my vehicle. I have to be making the calls so I can know the status. More

The worker, Gabby, is always knowledgeable, pleasant, and friendly. If she doesn't know the answer to my question she will say "let me find out and get back to you". I appreciate that she doesn't try to kno friendly. If she doesn't know the answer to my question she will say "let me find out and get back to you". I appreciate that she doesn't try to know EVERYTHING about my truck. More

Amazing job! ! Everything when well did a fantastic work!!! Keep doing a fantastic job. Keep it up!! ! Everything when well did a fantastic work!!! Keep doing a fantastic job. Keep it up!! More

Sensor tire lights on, oil not set to 100%. Had to have a tech come to my job to reset. Extremely irritated Had to have a tech come to my job to reset. Extremely irritated More

I called a day ahead to set up a oil change. 9:20 was the time it aas scheduled for, my son left after 12 when it was finally done. They didn’t have the oil filter in stock (the truck wasn’t a C 9:20 was the time it aas scheduled for, my son left after 12 when it was finally done. They didn’t have the oil filter in stock (the truck wasn’t a Chevrolet) and told him i should call in advance More

The communication was lacking and took much longer than anticipated. But it was fixed and looked good after completion anticipated. But it was fixed and looked good after completion More