Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,695 Reviews
Call Service Center (713) 947-4111

1,695 Reviews of Beck & Masten Buick GMC South - Service Center

Sort by
June 02, 2022

I called a day ahead to set up a oil change. 9:20 was the time it aas scheduled for, my son left after 12 when it was finally done. They didn’t have the oil filter in stock (the truck wasn’t a C More

by JOHNSON.ROSIE409
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gaby Cano
Report | Print
Jun 03, 2022 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 01, 2022

The communication was lacking and took much longer than anticipated. But it was fixed and looked good after completion More

by Kclee2125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward - Service
Report | Print
Jun 03, 2022 -

Beck & Masten Buick GMC South responded

Thanks for your great review, Kclee2125. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 01, 2022

Bad communication, did not complete items appointment was scheduled for, and didn’t let me know. More

by VGH6483
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Don’t know service person’s name, HE didn’t give it
Report | Print
Jun 03, 2022 -

Beck & Masten Buick GMC South responded

VGH6483, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Beck & Masten Buick GMC South does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 01, 2022

Service personnel was great and the work was well done. Rosey the service person that has helped us since we bought the car and is very thoughtful. Thank you More

by RAYOOKIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Report | Print
Jun 03, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Rosey was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 29, 2022

The service team is always friendly, informative and helpful. I've used Beck & Masten Buick GMC South to service my 2017 Yukon Denali for 4.5 years. More

by melisajamison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
Report | Print
May 31, 2022 -

Beck & Masten Buick GMC South responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Beck & Masten Buick GMC South, we value our customers and we look forward to seeing you down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 29, 2022

Great customer service friendly staff excellent service great waiting area neat and clean atmosphere was great More

by duncansammy251
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
Report | Print
Jun 01, 2022 -

Beck & Masten Buick GMC South responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 29, 2022

Excellent work and Frany is the best in customer service ,thank you for all you do. More

by ROCELIAALCANTARA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 01, 2022 -

Beck & Masten Buick GMC South responded

Thanks for your perfect review, ROCELIA! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 27, 2022

The people the service department are helpful and kind. they check up on you while you wait . More

by JAYDEN_PETE2@YAHOO.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Report | Print
May 29, 2022 -

Beck & Masten Buick GMC South responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 25, 2022

Took 2 hours to do an oil change and tire rotation. That’s not very efficient when you have an appointment. More

by LEEATBEST
Recommend Dealer
No
Employees Worked With
David
Report | Print
May 27, 2022 -

Beck & Masten Buick GMC South responded

LEEATBEST, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 22, 2022

Did a good job 👍 very fast what more is there to say I have nothing else to say! More

by LJDEVOY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deanna Andrews
Report | Print
May 24, 2022 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

1
...
64
65
66
...
170