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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,710 Reviews

1,710 Reviews of Beck & Masten Buick GMC South - Service Center

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April 01, 2022

Gabbie is my service advisor she is awesome she took excellent care of my husband and me More

by WILSONDONNA701
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Apr 04, 2022 -

Beck & Masten Buick GMC South responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 31, 2022

They will get your vehicle back to you on time they treat people with respect More

by DRVINSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mohammed Qureshi, Victoria Gilliland
Apr 11, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for this fantastic review. We appreciate you taking the time to share your experience and for allowing us to show you how we handle guests at our dealership. If you should have any questions please don’t hesitate to reach out. Otherwise we wish you miles of happy driving. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 31, 2022

My advisor was not helpful at all. She didn't even talk to me about my recommendation for my vehicle. More

by s.mcdonald69007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kelly
Apr 01, 2022 -

Beck & Masten Buick GMC South responded

Thank you for leaving this feedback. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please contact us so we can work with you to make this right. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 31, 2022

I have gotten pretty good service from this dealership. I have bought 6-7 vehicles from them. More

by WLBRUMLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
Apr 11, 2022 -

Beck & Masten Buick GMC South responded

Thank you for writing this fantastic review. It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 31, 2022

The individual( Mrs. Rosie) is very knowledgeable and willing to help. She is also VERY professional. I really enjoyed working with her. More

by sbreland8519c
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Apr 11, 2022 -

Beck & Masten Buick GMC South responded

Thank you for writing this fantastic review. It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 31, 2022

Your business stinks. PHONY SERVICE. WORK SUPPOSE TO BE DONE NOT DONE. CUSTOMER SERVICE TERRIBLE. UNFRIENDLY WORKERS. More

by quincymae24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No name
Apr 01, 2022 -

Beck & Masten Buick GMC South responded

Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 30, 2022

My vehicle was completed on time and the service rep was very polite and helpful. More

by KENNY.HAM07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Apr 11, 2022 -

Beck & Masten Buick GMC South responded

Thank you for writing this fantastic review. It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 29, 2022

I will not be bringing my truck to any of their dealerships ever. My truck had an issue that they said was covered under the power train warranty. So when the fuel control module came in I dropped More

by whorne4007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I believe that his name is Edward
Apr 01, 2022 -

Beck & Masten Buick GMC South responded

Hi, it's upsetting to hear that your experience was anything but stellar. We appreciate you bringing this experience to our attention. If you are willing, please contact us so we can work towards a resolution. We look forward to hearing from you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Apr 02, 2022 -

whorne4007 responded

What's on your mind

March 29, 2022

Just OUTSTANDING service each time I bring my truck in for work. Let's keep it going. More

by LOVERSUNDAY57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
Mar 30, 2022 -

Beck & Masten Buick GMC South responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 29, 2022

Great buying experience. All our questions were answered before we decided to buy and closing was quick and efficient. Our saleswoman Ada was great and sold us our second Ac More

by DAVIDOMORENO
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mohammed Qureshi
Mar 30, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! I work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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