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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,710 Reviews
Call Service Center (713) 947-4111

1,710 Reviews of Beck & Masten Buick GMC South - Service Center

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March 27, 2022

Great and fast customer service, everyone was so nice and tried helping me fix the issue I was having. More

by LETICIASP0526
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward
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Mar 29, 2022 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 27, 2022

Well organized and customer friendly staff, customer waiting area was very clean, bottle water and coffee for customers. More

by DANWMAPLES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Report | Print
Mar 29, 2022 -

Beck & Masten Buick GMC South responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 27, 2022

They helped me get the right parts to complete what needed to get my GMC Pickup fixed and trustworthy again More

by Eddy.iss11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward
Report | Print
Mar 29, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 27, 2022

Poor customer service, waste of time with my appt. My truck was left over night and it wasn’t even looked at. Edward was worried about cleaning his work station and not focusing on my needs! More

by rogerg5382
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Gaby Cano
Report | Print
Apr 01, 2022 -

Beck & Masten Buick GMC South responded

Hi, we regret to hear that your recent experience was anything less than exceptional. If you are willing to give us another chance, please give us a call so we can understand your situation better in order to try and turn your experience around. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 22, 2022

Went for an in and out service and was there from 9am -2pm , really bad service More

by Julianacanchola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
Report | Print
Mar 24, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your feedback, Julian. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 22, 2022

I took my car in for routine oil change and tire rotation and also for state inspection. I was pleased that these were accomplished in a timely manor. More

by DORUSSI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
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Mar 24, 2022 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Beck & Masten Buick GMC South. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 20, 2022

My truck was in for service oil change and tire rotation the service department was great prompt just took a little while More

by MSTROMSR3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Escalon
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Mar 22, 2022 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 20, 2022

Took care of the problem, service rep was nice and time went bye very quickly. Thanks More

by LEXNASON666
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Report | Print
Mar 22, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 19, 2022

Franny Zepeda makes the difference there. ! I had a bad experience the second time there and I swore I wouldn’t be back More

by Glopez724
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 18, 2022

I took my vehicle in for an oil change and was in and out in one hour! More

by LSMITH2205
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
Report | Print
Mar 21, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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