Beck & Masten Buick GMC South - Service Center

Had oil & filter changed and with 50,000 miles on the odometer ask to have brake pads checked. After having new rear pads installed the rear brakes locked up on way home. On return was told I needed new odometer ask to have brake pads checked. After having new rear pads installed the rear brakes locked up on way home. On return was told I needed new calipers to complete repairs. Total charge was over $1,000 to repair brakes that were working perfectly well when I ask for an oil change and check the brakes for ware. Communications with service writer was bad. Failed to answer texts or return phone calls. More

Great customer service! My original appointment that I requested was somehow not scheduled but your Service Rep - Jacqulynn was very nice and was able to get me worked in to My original appointment that I requested was somehow not scheduled but your Service Rep - Jacqulynn was very nice and was able to get me worked in to get my vehicle service. Special Thank you to Jacqulynn 🙏🏽 More

Service was very slow . I went in for a 10:20am appointment for an oil change and it took the almosta little over 3hrs . I went in for a 10:20am appointment for an oil change and it took the almosta little over 3hrs . More

My service writer was great! Word word word word word word word word word another word. Word word word word word word word word word another word. More

My service took a little bit longer since I requested a car wash but that is typically how it goes. car wash but that is typically how it goes. More

Jackie went over and beyond with me. She did an excellent job and took time to explain how to change the battery on my key fob and get in my car if my battery is dead in my key fob. I am She did an excellent job and took time to explain how to change the battery on my key fob and get in my car if my battery is dead in my key fob. I am 75 and needed help and she really exceeded my expectations! Thank you so much! More

Gave me the wrong diagnosis twice on my vehicle. Also refused to stand behind their work. Also refused to stand behind their work. More

David is not very friendly and seems to ignore you when you come in to drop off your vehicle. No friendly greetings. Jacqulene was friendly and makes up for him. I waited for 2 hours to only get an oil cha you come in to drop off your vehicle. No friendly greetings. Jacqulene was friendly and makes up for him. I waited for 2 hours to only get an oil change after arriving at 7:40 am. I’m assuming the weekdays would be better for oil changes but difficult for people that work during the week. More

Everything thing is good about this dealership. Only thing I don’t like is the price they charge for labor is to high Only thing I don’t like is the price they charge for labor is to high More

Gaby is great good customer service fast oil change less than 2 hour wait time 😀 than 2 hour wait time 😀 More