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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,693 Reviews

1,693 Reviews of Beck & Masten Buick GMC South - Service Center

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March 03, 2022

Got my vehicle in and the same day. Service writer remembers me after several years. More

by diamonddude52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Mar 04, 2022 -

Beck & Masten Buick GMC South responded

We are committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate you taking the time to leave us this great feedback. We value our customers and we look forward to seeing you on your next visit. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 03, 2022

It is close to home ,also they do a very great job, people are very friendly and professional More

by ELANDA171
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano, Deanna Andrews, Arturo Gonzalez
Mar 04, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 03, 2022

Customer service 100%good Service excellent Personal excellent The person help me excellent. Good job More

by Jose Munoz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Mar 04, 2022 -

Beck & Masten Buick GMC South responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 01, 2022

Gabby was very professional and easy to speak to. She was very helpful during my service visit. The team did good work on my vehicle! More

by MRCLINTON313
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Mar 03, 2022 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 01, 2022

Great timing. Great service. We really appreciate the commitment to taking care of our vehicle. More

by k.okwuonu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deanna Andrews
Mar 03, 2022 -

Beck & Masten Buick GMC South responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 26, 2022

My wife and I are always happy with Beck & Masten on the Gulf Freeway, whether it be sales or service, we are always treated respectfully by the staff and appreciate their friendliness! Keep up the good wor More

by hnolden221
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano, Deanna Andrews, Arturo Gonzalez
Mar 01, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for giving us an opportunity to work with you and your family! We look forward to helping you with any and all of your future automotive needs! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 25, 2022

Not enough advisors to assist customers. I had to ask for vehicle update because I was never called after 2hr for oil change. David was helpful however he needed assistance which was not off More

by foster.bri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David
Feb 25, 2022 -

Beck & Masten Buick GMC South responded

We have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact us to get in touch so we can work towards an understanding. Thank you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 24, 2022

They make sure that the customer leaves in a happy n good mood thanks for y’all service More

by ABLLGARZA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gaby Cano
Feb 25, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 24, 2022

Service advisor was not that knowledgeable and the service was not fully completed with computer warnings still notifying me service was needed. More

by JDWEAVER9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carla
Feb 25, 2022 -

Beck & Masten Buick GMC South responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 24, 2022

Efficient timely courteous friendly but didn’t detail my car I thought when I bought it I was told it would be detailed with service but maybe not It would be nice thiufh More

by COXAGEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano, Deanna Andrews
Feb 25, 2022 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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