Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,710 Reviews
Call Service Center (713) 947-4111

1,710 Reviews of Beck & Masten Buick GMC South - Service Center

Sort by
March 11, 2022

Service was very slow . I went in for a 10:20am appointment for an oil change and it took the almosta little over 3hrs . More

by PUENTEJIMMY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No name
Report | Print
Mar 16, 2022 -

Beck & Masten Buick GMC South responded

Jimmy, thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 09, 2022

My service took a little bit longer since I requested a car wash but that is typically how it goes. More

by IXGAXIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacqulynn
Report | Print
Mar 09, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 08, 2022

Jackie went over and beyond with me. She did an excellent job and took time to explain how to change the battery on my key fob and get in my car if my battery is dead in my key fob. I am More

by BASHMORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie
Report | Print
Mar 09, 2022 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 08, 2022

Gave me the wrong diagnosis twice on my vehicle. Also refused to stand behind their work. More

by Lastertroy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edward
Report | Print
Mar 16, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Mar 18, 2022 -

Lastertroy responded

Long time customer. Received very poor service from your service department. Received two wrong diagnosis from them. Spent several thousand dollars, and problem still wasn’t corrected. Vehicle still in your service department, at this time. Your north dealership offers outstanding service.

March 06, 2022

Everything thing is good about this dealership. Only thing I don’t like is the price they charge for labor is to high More

by MRANDMRSBORJAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gaby Cano
Report | Print
Mar 16, 2022 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 06, 2022

David is not very friendly and seems to ignore you when you come in to drop off your vehicle. No friendly greetings. Jacqulene was friendly and makes up for him. I waited for 2 hours to only get an oil cha More

by KARA_VICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jacqueline
Report | Print
Mar 16, 2022 -

Beck & Masten Buick GMC South responded

Kara, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 05, 2022

Gaby is great good customer service fast oil change less than 2 hour wait time 😀 More

by LIZETHM01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Report | Print
Mar 07, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 03, 2022

Got my vehicle in and the same day. Service writer remembers me after several years. More

by diamonddude52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Report | Print
Mar 04, 2022 -

Beck & Masten Buick GMC South responded

We are committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate you taking the time to leave us this great feedback. We value our customers and we look forward to seeing you on your next visit. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 03, 2022

It is close to home ,also they do a very great job, people are very friendly and professional More

by ELANDA171
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano, Deanna Andrews, Arturo Gonzalez
Report | Print
Mar 04, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 03, 2022

Customer service 100%good Service excellent Personal excellent The person help me excellent. Good job More

by Jose Munoz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Report | Print
Mar 04, 2022 -

Beck & Masten Buick GMC South responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

1
...
76
77
78
...
171