Beck & Masten Buick GMC South - Service Center

Gabby was very professional and easy to speak to. She was very helpful during my service visit. The team did good work on my vehicle! She was very helpful during my service visit. The team did good work on my vehicle! More

Great timing. Great service. We really appreciate the commitment to taking care of our vehicle. Great service. We really appreciate the commitment to taking care of our vehicle. More

My wife and I are always happy with Beck & Masten on the Gulf Freeway, whether it be sales or service, we are always treated respectfully by the staff and appreciate their friendliness! Keep up the good wor Gulf Freeway, whether it be sales or service, we are always treated respectfully by the staff and appreciate their friendliness! Keep up the good work! More

Not enough advisors to assist customers. I had to ask for vehicle update because I was never called after 2hr for oil change. David was helpful however he needed assistance which was not off I had to ask for vehicle update because I was never called after 2hr for oil change. David was helpful however he needed assistance which was not offered by other employees in the service area. More

Service advisor was not that knowledgeable and the service was not fully completed with computer warnings still notifying me service was needed. service was not fully completed with computer warnings still notifying me service was needed. More

Efficient timely courteous friendly but didn’t detail my car I thought when I bought it I was told it would be detailed with service but maybe not It would be nice thiufh car I thought when I bought it I was told it would be detailed with service but maybe not It would be nice thiufh More

They make sure that the customer leaves in a happy n good mood thanks for y’all service mood thanks for y’all service More

This was my 1st time at the dealership, so I’m a bit surprised and disappointed with my experience. Especially, because my husband bought his truck from this location and has never voiced any complaints surprised and disappointed with my experience. Especially, because my husband bought his truck from this location and has never voiced any complaints about the service department. The positives of my experience was the lady service rep and that lunch was provided for my daughter and I while we waited. However, the negatives far outweigh that! My appointment was at 11am, so I was about 5 minutes early. Upon checking in, I was told that I’d have to wait an additional hour because the filter was one they didn’t keep in stock, had to order, and go pick up. This was the same filter that the rep G said he would order when the appointment was scheduled. My wait was really long, 3 hours in total. Then to top it off, at checkout I was told by the service rep that the service manager said that I couldn’t bring my vehicle back to the location because the expense of my oil and make of car was too much to cover. All of which is included in my Advantage plan that is included when I made the purchase in November 2021. When I purchased my car/SUV, I was told that I could get my car needs handled at either location because it was the same dealership. I walk to my truck then notice that it wasn’t washed. Where’s the courtesy? After 3 long hours, I didn’t have the energy or time to complain because I had another appointment at 3pm in the Medical Center. More

Excellent service haven't been too good but Katie in express was outstanding, quick service and repair express was outstanding, quick service and repair More

Excellent service was provided and completed very quickly as expected. They always does a great job and provide the information that is needed for my vehicle. as expected. They always does a great job and provide the information that is needed for my vehicle. More