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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,693 Reviews
Call Service Center (713) 947-4111

1,693 Reviews of Beck & Masten Buick GMC South - Service Center

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February 08, 2022

Went to drop off my truck for 3 days just so they can tell me they can do anything to duplicate the problem. More

by emanuel51carreon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Arturo Gonzalez
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Feb 08, 2022 -

emanuel51carreon responded

Ok

February 06, 2022

Went to get an oil change and the mechanic left the oil filter loose. Brand new truck all messed up. More

by REYNAGA.MARIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
Report | Print
Feb 11, 2022 -

Beck & Masten Buick GMC South responded

we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Feb 12, 2022 -

REYNAGA.MARIO responded

Well y’all can correct the issue by taking my truck inn. Every time I call they tell me I got to make an appointment. An appointment to fix something that it wasn’t my fault. I haven’t move my truck in two weeks it’s been park on my driveway dripping oil. I haven’t had time to get an appointment somewhere else that’s why I haven’t fix it.

February 06, 2022

They treat you the best and they did an amazing job thank you to the staff and to Gaby that helped a lot!! More

by NVILLAFANA68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Report | Print
Feb 08, 2022 -

Beck & Masten Buick GMC South responded

Hello, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 05, 2022

Staff was very polite and helpful. Would recommend others to go there. Ay ay ay More

by losarachee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deanna Andrews
Report | Print
Feb 08, 2022 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 05, 2022

Fast and efficient service no complaints. Real friendly and helpful people. Work is always satisfactory. More

by careyhatfield77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano, Deanna Andrews, Arturo Gonzalez
Report | Print
Feb 08, 2022 -

Beck & Masten Buick GMC South responded

Carey, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 05, 2022

I did not have to wait for a service rep when I arrived. Everyone was very helpful. More

by CLARENCE-ENGLISH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano, Deanna Andrews, Arturo Gonzalez
Report | Print
Feb 08, 2022 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 04, 2022

Scammers to the fullest. Regret ever doing business with them. Hopefully I could get a lawyer soon! More

by DAISYCORTEZ15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frany Zepeda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marco, Mohammed Qureshi, Rosie Hernandez, Shannon Eiler, Reputation .com
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Feb 11, 2022 -

Beck & Masten Buick GMC South responded

We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your visit.

February 03, 2022

Knowledgeable and professional, very open with communication and with the upcoming services needed for me truck. More

by MPGILL484
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Deanna Andrews
Report | Print
Feb 04, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 03, 2022

Edward was informative and kept me in the loop with the progress of my vehicle. Well spoken and attentive. More

by Easypsie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward (last name not remembered)
Report | Print
Feb 04, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 03, 2022

Service advisor was very nice and professional. It encourages me to visit again and possibly buy a car here next time. More

by Jtlady9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward
Report | Print
Feb 03, 2022 -

Jtlady9 responded

Verifying excellent response

Feb 03, 2022 -

Jtlady9 responded

Yes

Feb 03, 2022 -

Jtlady9 responded

Yes

Feb 03, 2022 -

Jtlady9 responded

Yes

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