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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,710 Reviews
Call Service Center (713) 947-4111

1,710 Reviews of Beck & Masten Buick GMC South - Service Center

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February 14, 2022

Mal servicio ya tiene dos días mi carro y no me han podido dar el diagnóstico More

by FIGUEROAGERADO65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edward
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Feb 14, 2022 -

Beck & Masten Buick GMC South responded

Esta no es la experiencia que queremos generar. Por favor communiquese con nosotros para solucionarla juntos. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 13, 2022

Amazing dealership and service department. Glad we purchased from them. Thank you for being so professional More

by PMBREWTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward
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Feb 15, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 13, 2022

All good in this dealership, Rocio give me a great service during the repairs, thanks. More

by Garzarodrigo2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Report | Print
Feb 15, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 12, 2022

The service department fixed all issues. There was a small problem with the new module but the service technician was able to resolve the issue. More

by IANGRAY57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Report | Print
Feb 14, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 11, 2022

No comments every time I always get help.No comments, No comments every time I always get help. No comments, no comments no comments. Thanks More

by Susana
Recommend Dealer
Yes
Employees Worked With
Everardo, Rosie Hernandez
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Feb 14, 2022 -

Beck & Masten Buick GMC South responded

Thank you for the amazing 5-star rating! Whether it be in service or sales, I hope to see you again soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 09, 2022

Always a pleasure to receive service from this dealership. You never feel pressured to purchase a service you do not need More

by donaldsavage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Manny Escalon
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Feb 11, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 09, 2022

Great customer service, amazing staff members, clean establishment, great prices, and they do not hassle you to purchase. They inform you and allow you to make the choice. More

by SAMPAYRGIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano, Deanna Andrews, Arturo Gonzalez
Report | Print
Feb 11, 2022 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 08, 2022

Went to drop off my truck for 3 days just so they can tell me they can do anything to duplicate the problem. More

by emanuel51carreon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Arturo Gonzalez
Report | Print
Feb 08, 2022 -

emanuel51carreon responded

Ok

February 06, 2022

Went to get an oil change and the mechanic left the oil filter loose. Brand new truck all messed up. More

by REYNAGA.MARIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
Report | Print
Feb 11, 2022 -

Beck & Masten Buick GMC South responded

we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Feb 12, 2022 -

REYNAGA.MARIO responded

Well y’all can correct the issue by taking my truck inn. Every time I call they tell me I got to make an appointment. An appointment to fix something that it wasn’t my fault. I haven’t move my truck in two weeks it’s been park on my driveway dripping oil. I haven’t had time to get an appointment somewhere else that’s why I haven’t fix it.

February 06, 2022

They treat you the best and they did an amazing job thank you to the staff and to Gaby that helped a lot!! More

by NVILLAFANA68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Report | Print
Feb 08, 2022 -

Beck & Masten Buick GMC South responded

Hello, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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