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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,710 Reviews
Call Service Center (713) 947-4111

1,710 Reviews of Beck & Masten Buick GMC South - Service Center

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February 05, 2022

I did not have to wait for a service rep when I arrived. Everyone was very helpful. More

by CLARENCE-ENGLISH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano, Deanna Andrews, Arturo Gonzalez
Report | Print
Feb 08, 2022 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 05, 2022

Fast and efficient service no complaints. Real friendly and helpful people. Work is always satisfactory. More

by careyhatfield77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano, Deanna Andrews, Arturo Gonzalez
Report | Print
Feb 08, 2022 -

Beck & Masten Buick GMC South responded

Carey, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 05, 2022

Staff was very polite and helpful. Would recommend others to go there. Ay ay ay More

by losarachee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deanna Andrews
Report | Print
Feb 08, 2022 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 04, 2022

Scammers to the fullest. Regret ever doing business with them. Hopefully I could get a lawyer soon! More

by DAISYCORTEZ15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frany Zepeda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marco, Mohammed Qureshi, Rosie Hernandez, Shannon Eiler, Reputation .com
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Feb 11, 2022 -

Beck & Masten Buick GMC South responded

We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your visit.

February 03, 2022

Service advisor was very nice and professional. It encourages me to visit again and possibly buy a car here next time. More

by Jtlady9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward
Report | Print
Feb 03, 2022 -

Jtlady9 responded

Verifying excellent response

Feb 03, 2022 -

Jtlady9 responded

Yes

Feb 03, 2022 -

Jtlady9 responded

Yes

Feb 03, 2022 -

Jtlady9 responded

Yes

February 03, 2022

Knowledgeable and professional, very open with communication and with the upcoming services needed for me truck. More

by MPGILL484
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Deanna Andrews
Report | Print
Feb 04, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 03, 2022

Edward was informative and kept me in the loop with the progress of my vehicle. Well spoken and attentive. More

by Easypsie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward (last name not remembered)
Report | Print
Feb 04, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 01, 2022

Over chargeLow communication Date ready not what was Over charge Low communication Date ready not what was promised Freindly Low in stock parts More

by ESENETHS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gaby Cano
Report | Print
Feb 11, 2022 -

Beck & Masten Buick GMC South responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 01, 2022

I had a wonderful experience at this dealership. From the time of drop off , diagnostic and when my vehicle was ready . Everything went really smooth . I definitely would recommend to my family and friends. More

by VILMARUIZ1109
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez, Gaby Cano
Report | Print
Feb 03, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 31, 2022

Great and quick service experience!Would definitely Great and quick service experience! Would definitely recommend to friends and family- Chris In sales is very helpful! More

by CELESTERIVERA28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Escalon, Gaby Cano, Frank Nolden
Report | Print
Feb 02, 2022 -

Beck & Masten Buick GMC South responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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