Beck & Masten Buick GMC South - Service Center
Houston, TX
1,710 Reviews of Beck & Masten Buick GMC South - Service Center
Good customer service. I like them. Awesome people to work with. I will be buying my next vehicle from them. work with. I will be buying my next vehicle from them. More
Service was terrible. Waited over 2 1/2 hours for an oil change. Vehicle was ready and service advisor was just sitting on the paperwork. I was very upset! change. Vehicle was ready and service advisor was just sitting on the paperwork. I was very upset! More
Did a walk in on a Saturday morning for oil change and tire rotation, they were able to get me out within an hour. Always very professional group. tire rotation, they were able to get me out within an hour. Always very professional group. More
It was a extremely slow process especially with it being a oil change and a couple of small maintenance things such as a filter took a little over 4 hours to get all completed and then after requesting seve a oil change and a couple of small maintenance things such as a filter took a little over 4 hours to get all completed and then after requesting several times to not rotate my tires since it’s a service y’all do not cover for them to be balanced I had it done previous to bringing it in. Then they had to go back and re rotate again. Overall just took a insane amount of time with it not very busy at all like I see it most of the times I’m there. More
I don’t like the fact that I wasn’t acknowledged when I walked inside the service department. The women at the counter did not look up she only said I’ll be with you in a minute. She didn’t greet me or walked inside the service department. The women at the counter did not look up she only said I’ll be with you in a minute. She didn’t greet me or thank me. More
Excellent service. Always the best when it comes to servicing my vehicle. Best service reps. Always insuring everything is good on my vehicle servicing my vehicle. Best service reps. Always insuring everything is good on my vehicle More