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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,693 Reviews

1,693 Reviews of Beck & Masten Buick GMC South - Service Center

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January 23, 2022

Granny got me in and out, I really appreciate her handling of my Yukon. She always does a good job. More

by DBATEMAN
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 23, 2022

Beck and Master has an excellent service center. Jacqueline at the express center is always very professional and courteous. More

by albert.e.alonzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacqueline
Jan 25, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 21, 2022

the staff is great. the service cost quotes are changing and the price I paid is higher than the original quotes I was given. from the original price plus taxes is over than what I was told. I think it’s be More

by ken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
Jan 31, 2022 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 21, 2022

Frany does a fantastic job. I appreciate her assistance each time I come in for work More

by richard_waldman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 20, 2022

Great customer service staff food cars financing cleanings communications pricing on time service appointment great More

by JERRYCLAYBON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Jan 20, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 19, 2022

Disappointed with service tech. Stated that my tires had wear when I just had bought them 3 days prior. Stated that I may need an allinment. Also that I needed wipers. My wipers are two months old. Did tech More

by VICTORIA.PENA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Karla
Feb 11, 2022 -

Beck & Masten Buick GMC South responded

We appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 18, 2022

Daniel and the staff are great. The customer service is always on point and the service techs never disappoint. More

by cstjunious
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel the service manager, Gaby Cano
Jan 19, 2022 -

Beck & Masten Buick GMC South responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 18, 2022

Fast Curtius friendly good service if I would have made an appointment things would have been a little faster so now I know I can do appointments now More

by ed.tennesseesr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Manny Escalon, Gaby Cano, Deanna Andrews, Arturo Gonzalez, Gina Saez, Elyza Sanchez, Nora Torres
Jan 20, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 17, 2022

Spite the problems with the truck having to schedule three service visits and delay on parts coming in, overall great service from the service team. Manager Daniel Woods was very prompt on communicatio More

by Katherine Kelley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Woods Mgr.
Jan 19, 2022 -

Beck & Masten Buick GMC South responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you continue to enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 17, 2022

Very courteous and professional. Diagnosis of my concern immediately and gave me an approximation of how long service would be. More

by LYNNGHINES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Manny Escalon, Gaby Cano, Deanna Andrews, Arturo Gonzalez, Gina Saez, Elyza Sanchez, Nora Torres
Jan 19, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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