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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,693 Reviews
Call Service Center (713) 947-4111

1,693 Reviews of Beck & Masten Buick GMC South - Service Center

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January 09, 2022

Great customer service n quick work on my vehicle have great waiting room for customer More

by Isidro Rodríguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Report | Print
Jan 11, 2022 -

Beck & Masten Buick GMC South responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 09, 2022

The Service department didn’t provide the normal quality of service I am use to receiving More

by kennyf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gaby Cano
Report | Print
Feb 11, 2022 -

Beck & Masten Buick GMC South responded

It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 08, 2022

Ready for me when I arrived. Completed scheduled service within predicted time frame. Thank you More

by jmalvarez0822
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karla was excellent and helpful
Report | Print
Jan 10, 2022 -

Beck & Masten Buick GMC South responded

We are pleased to hear your experience was smooth from start to finish, especially that it felt more like “a discussion, not a negotiation.” We’re eager to assist you with every aspect of your automotive inquiries in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 06, 2022

no customer service when approaching the counter. i have to look for help.....finally i found one. More

by jamie_trinh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manny Escalon, Gaby Cano, Deanna Andrews
Report | Print
Jan 06, 2022 -

Beck & Masten Buick GMC South responded

Jamie, it seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us so we may begin to move forward in a positive direction. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 06, 2022

Spite the problems and delays on waiting for parts. I understood it wasn’t the teams fault. The service team made efforts to really pull through in returning my sierra. More

by Katherine Kelley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew service rep and Daniel Woods Mgr
Report | Print
Jan 07, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle or would like to discuss anything further. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 05, 2022

Service was quicker then promised. Gabby kept me informed about when my vehicle was going to be ready. Thank you. More

by DRECHE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Report | Print
Jan 06, 2022 -

Beck & Masten Buick GMC South responded

Thanks for the great feedback! We're very happy that Gabby was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 04, 2022

Exselente servicio… doy gracias a mis Rossy me alludo Marabilloso todo muchas gracias , estoy feliz More

by Rosalba Cantu
Customer Service
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Report | Print
Jan 06, 2022 -

Beck & Masten Buick GMC South responded

Estamos dedicados a brindar un servicio al cliente de calidad en todas las áreas de nuestro concesionario. ¡Gracias por tomar el tiempo de notar esos esfuerzos y por dejar una evaluacion tan increíble! Sinceremente, Victoria Gilliland- vgilliland@beckmasten.net

January 04, 2022

Beck and Masten was able to get me in with only - 2-hour notice. I was in and out within an acceptable timeframe from when my appt time slot started. More

by TRACYDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David in Service
Report | Print
Jan 06, 2022 -

Beck & Masten Buick GMC South responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 04, 2022

Lies after lies just be honest. When they want to sell they say anything, thank yall More

by MENDEZGEORGE13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gaby Cano
Report | Print
Jan 06, 2022 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 03, 2022

Service was completed in a timely manner. The repair was very professionally done. I have no complaints More

by RCLOUTMAN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Edward
Report | Print
Jan 05, 2022 -

Beck & Masten Buick GMC South responded

RCLOUTMAN, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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