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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,710 Reviews
Call Service Center (713) 947-4111

1,710 Reviews of Beck & Masten Buick GMC South - Service Center

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January 13, 2022

Customer service, and efficiency was great! The host / cashier accommodated me on short notice and I was grateful for it. More

by bert_enri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nora Torres
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Jan 14, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 13, 2022

Came in on an appointment for a passenger window replacement. When I arrived was told the window would take 3-5 days to arrive. Had to speak with management who then informed me my repair would be More

by browndmx2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hannah Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano, Deanna Andrews, Gina Saez, Elyza Sanchez, Nora Torres
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Feb 11, 2022 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide our dealership with feedback about your experience. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us directly at your earliest convenience so we can resolve your concerns. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 13, 2022

Clean, friendly, knowledgeable, an timely ,professional ,reliable, customer service, professional, courtesy, service personnel helpful, an awful solutions. More

by MAJOR6060
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
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Jan 14, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 12, 2022

Very nice and helpful also was offered a uber to and from the dealership for lunch More

by CAROLYNHENDRICKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
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Jan 14, 2022 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 12, 2022

Frany does a fantastic job! I appreciate all the updates and always being on time. More

by richard_waldman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2022 -

Beck & Masten Buick GMC South responded

We love hearing about customers that have a terrific experience. We are proud that you chose our dealership. Please feel free to contact us if you have any questions on your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 11, 2022

Todos son muy amables y la comunicación para saber de el servicio está muy bien gracias por todo More

by VELASQUEZ_61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Manny Escalon, Gaby Cano, Deanna Andrews, Arturo Gonzalez, Gina Saez, Elyza Sanchez, Nora Torres
Report | Print
Jan 13, 2022 -

Beck & Masten Buick GMC South responded

Estamos dedicados a brindar un servicio al cliente de calidad en todas las áreas de nuestro concesionario. ¡Gracias por tomar el tiempo de notar esos esfuerzos y por dejar una evaluacion tan increíble! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 10, 2022

I have been to other Buick dealership this is the best service I have experienced with Buick . I will always bring my car here never going anywhere else . More

by Thessa.boudreaux
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward
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Jan 12, 2022 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 09, 2022

Great customer service n quick work on my vehicle have great waiting room for customer More

by Isidro Rodríguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Report | Print
Jan 11, 2022 -

Beck & Masten Buick GMC South responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 09, 2022

The Service department didn’t provide the normal quality of service I am use to receiving More

by kennyf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gaby Cano
Report | Print
Feb 11, 2022 -

Beck & Masten Buick GMC South responded

It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 08, 2022

Ready for me when I arrived. Completed scheduled service within predicted time frame. Thank you More

by jmalvarez0822
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karla was excellent and helpful
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Jan 10, 2022 -

Beck & Masten Buick GMC South responded

We are pleased to hear your experience was smooth from start to finish, especially that it felt more like “a discussion, not a negotiation.” We’re eager to assist you with every aspect of your automotive inquiries in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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