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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,705 Reviews

1,705 Reviews of Beck & Masten Buick GMC South - Service Center

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December 16, 2021

Great service. Jdbdbxk nckfk hideouts mcbdj Nandi hdjdb phbdjd kdo Anknbc ncncn bxbdj ncncnb ncndjd More

by BLN182001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Dec 17, 2021 -

Beck & Masten Buick GMC South responded

Thank you for this amazing rating! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 15, 2021

I had excellent service at the scheduled time. The service tech David was very good. I appreciate the quality of the service. More

by martha whitinggoddard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service- David
Dec 16, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 14, 2021

Rosie was amazing, I know that our vehicles are in great hands when she is there!!! More

by ERIKAE_MARTINEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Dec 16, 2021 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 13, 2021

Easy appointments to bring vehicle on for service. Not very responsive to calls or inquiries about status of vehicle. Parts not readily at dealership and may take a few days to get them. More

by adsweny
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Dec 13, 2021 -

adsweny responded

No thanks

December 11, 2021

Excellent service from start to finish !!!My dealership Excellent service from start to finish !!! My dealership for sure !!! They go the extra step to make it right the first time.... More

by RICKTABOR2239
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Dec 12, 2021 -

RICKTABOR2239 responded

Thats me !!!

Dec 12, 2021 -

RICKTABOR2239 responded

Its me..

Dec 12, 2021 -

RICKTABOR2239 responded

Its me.

Dec 12, 2021 -

RICKTABOR2239 responded

👍👍👍

Dec 14, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 10, 2021

Took my vehicle since it was making a noise when I braked. They kept it for 3 days and charged me 300$ for new brakes and it continues to make the same noise. They didn’t fix the problem, will be taki More

by NELLYLOPEZ338
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
Dec 15, 2021 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 10, 2021

Outstanding response. Frany explained about needing to make sure the HUD will be the right one once they break down the dashboard. More

by berryagky
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 08, 2021

Service was quick and we’ll done. Frany was great and the repair was good and done well More

by randyvisage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review, Randy! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 08, 2021

Rosie always does a great looking over the issue and keeping me in the loop on the repairs. More

by SAGUZZETTA2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie.
Dec 10, 2021 -

Beck & Masten Buick GMC South responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 08, 2021

Took in Denali HD for factory mirrors getting stuck on open and closed position. Mirrors were color matched since I purchased the truck. Brand new. Dealer gave me a hard time and at the end did replace th More

by ARGELIOGONZALEZJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frany Zepeda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2021 -

Beck & Masten Buick GMC South responded

Argelio, we’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Dec 09, 2021 -

ARGELIOGONZALEZJR responded

Hello I will send you an email with my contact info.

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