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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,693 Reviews

1,693 Reviews of Beck & Masten Buick GMC South - Service Center

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November 28, 2021

Clean, Friendly, professional atmosphere. Everyone at the service department was attentive and willing to help! More

by neri.alejandro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Nov 30, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 27, 2021

It took a few days then excepted for the part to come in. But overall Andrew was great! More

by RMCLOWE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Qureshi
Nov 29, 2021 -

Beck & Masten Buick GMC South responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 26, 2021

I love going to this place for my oil change and work for my newly Buick envision. Jackie was very pleasant and took care of me right away. More

by avgarcia55
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jackie in Service Dept
Nov 29, 2021 -

Beck & Masten Buick GMC South responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 24, 2021

I always get the professionalism and curiosity that I would expect from a business that truly seems to care about their customers. More

by MARIOCOVARRUBIAS21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Beck & Masten Buick GMC South responded

Hi Mario, and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 23, 2021

Efficient and Prompt service, with good ambiemce for the customers to wait while their cars get attended. More

by Bhavesh
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Deanna Andrews
Nov 23, 2021 -

Bhavesh responded

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November 21, 2021

My experience was amazing! It’s always a pleasure working with Daniel. He is extremely efficient and knowledgeable. I appreciate the awesome customer service and how the details are explained to me so that I More

by KKMARTIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel, Jacquelyn
Nov 22, 2021 -

Beck & Masten Buick GMC South responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 21, 2021

Excellent service, people friendly, available coffee and service was completed in 1 hour. I will bring my truck again. Thanks. More

by SGOVEA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacqulynn
Nov 22, 2021 -

Beck & Masten Buick GMC South responded

SGOVEA, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 21, 2021

New car sales: sales people smoking in parking lot while waiting for next customer to drive in. Sales people looking to swarm in for next customer. The people working inside the building talk very loud walk More

by Fitnessfriogirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unsure
Nov 24, 2021 -

Beck & Masten Buick GMC South responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 20, 2021

Beck & Masten took good care of me. They even called and set me up with ride share when my car had to stay over night. More

by U. Green
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
Nov 20, 2021 -

U. Green responded

Thank you Beck & Masten!

November 20, 2021

Came in to get an oil change David was my service advisor he was friendly I was in and out in about an hour. No issues More

by SEANMCMAHON901
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David service dept
Nov 22, 2021 -

Beck & Masten Buick GMC South responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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