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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,693 Reviews
Call Service Center (713) 947-4111

1,693 Reviews of Beck & Masten Buick GMC South - Service Center

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November 19, 2021

My car has been in there for 4 weeks beginning to wonder if I'm going to get it back and no loaner either. Every week I call its going to be ready next werk More

by vturner0714
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eduardo not sure
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Nov 24, 2021 -

Beck & Masten Buick GMC South responded

We appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 18, 2021

Fast and reliable service every time. The staff are friendly and easy to deal with. More

by deck1001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
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Nov 22, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 18, 2021

I would recommend Beck and Masten to anyone!! Great I would recommend Beck and Masten to anyone!! Great service and promptness! It was only my 1st time there but I think I have found a new garage for More

by Ruthbaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carla
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Nov 19, 2021 -

Beck & Masten Buick GMC South responded

We cannot thank you enough for your wonderful review of Beck & Masten Buick GMC South and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 18, 2021

Fast and efficient. I brought in two vehicles and Daniel Wood was very knowledgeable and helpful. More

by LEHMANMARJORIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Wood, 5 stars
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Nov 19, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 17, 2021

Customer service was great. Frannie is always nice and makes sure I know my next services. More

by MRSSIMIEN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 16, 2021

Very courteous, Prompt, And knowledgeable. Edward , the Very courteous, Prompt, And knowledgeable. Edward , the at the Service desk went above and beyond helpful. More

by SILSERR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward
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Nov 18, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 16, 2021

Great mechanical Service but not so great customer service she never got back to me when she said she would More

by SANDRA.GARCIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2021 -

Beck & Masten Buick GMC South responded

We appreciate the time you took out of your day to provide this feedback, Sandra. At Beck & Masten Buick GMC South, our goal is to provide nothing short of a 5-star experience for all our customers and we apologize for falling short in this instance. Please get in touch with us at your earliest convenience so we can learn more about your visit. Thank you! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 16, 2021

Great experience in this location have been in another locations and this is by far the best one and very closes to my house, David gave me excellent customer service thank you. More

by nadia Cisneros
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
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Nov 18, 2021 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 16, 2021

Thank you for your service.Very polite and very good Thank you for your service. Very polite and very good service. Had an oil change, tire rotate, one patch tire, replaced my ball joints in 2 hr wait. More

by LIZG5
Customer Service
Recommend Dealer
Yes
Employees Worked With
Karla
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Nov 18, 2021 -

Beck & Masten Buick GMC South responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 13, 2021

I have always been treated well and the wait times are reasonable.... some days are busier than others. More

by MARK2232
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez
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Nov 15, 2021 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Georgia Aplon gaplon@beckmasten.net

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