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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,709 Reviews
Call Service Center (713) 947-4111

1,709 Reviews of Beck & Masten Buick GMC South - Service Center

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December 02, 2021

The service representative took the time to understand the issues with my truck. The representative was very professional, courteous, and knowledgeable. I greatly appreciated picking up my truck cleaned i More

by hyorosco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rico also kept me informed. , Rosie Hernandez
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Dec 03, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 02, 2021

Stop!!!!!!!!!!!!!!!!!!!!!!!!! Aggravating me with texts and emails. This is third or fourth request on thia More

by AMADRAY
Recommend Dealer
No
Employees Worked With
Person in charge of surveys
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Dec 08, 2021 -

Beck & Masten Buick GMC South responded

This is not the type of experience we seek to provide. We would like nothing more than to resolve this situation as soon as possible. Please contact us at your convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 01, 2021

Always have a good experience with awesome service wouldn’t want to go nowhere else More

by firedude2936
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
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Dec 02, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 01, 2021

They don’t communicate very well and as I speak I am having very bad customer service with them not responding to the issue that they know need to be corrected More

by KELLEYG75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Service Manager
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Dec 02, 2021 -

Beck & Masten Buick GMC South responded

Thank you for your feedback, Kelley. Our customers are our top priority, and it appears that your recent experience with our staff does not reflect that. Please don't hesitate to contact me so that we can discuss this issue in greater depth. We hope to hear from you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Dec 02, 2021 -

KELLEYG75 responded

All I expect is to get the quality service I was promise without all the cutting corner to not give me OEM parts when there was a manufacturer defect from the start and trying to put aftermarket parts on my truck instead of the OEM just doesn’t sit well with me and on top of that I was not notified before putting aftermarket parts on my truck. There need to be better communication with this type of issue

November 30, 2021

Frany was very helpful. I would definitely return to the service department if ever needed again. More

by SANCHEZARNOLD81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2021 -

Beck & Masten Buick GMC South responded

Hi Arnold, and thanks for the great feedback! We're very happy that Frany was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 30, 2021

Frany is very patient and helpful glad to only deal with her when I need to go More

by AGOMEZ_1980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2021 -

Beck & Masten Buick GMC South responded

Thanks for your outstanding review! I'm very happy to hear that Frany was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 28, 2021

Clean, Friendly, professional atmosphere. Everyone at the service department was attentive and willing to help! More

by neri.alejandro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Report | Print
Nov 30, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 27, 2021

It took a few days then excepted for the part to come in. But overall Andrew was great! More

by RMCLOWE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Qureshi
Report | Print
Nov 29, 2021 -

Beck & Masten Buick GMC South responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 26, 2021

I love going to this place for my oil change and work for my newly Buick envision. Jackie was very pleasant and took care of me right away. More

by avgarcia55
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jackie in Service Dept
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Nov 29, 2021 -

Beck & Masten Buick GMC South responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 24, 2021

I always get the professionalism and curiosity that I would expect from a business that truly seems to care about their customers. More

by MARIOCOVARRUBIAS21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2021 -

Beck & Masten Buick GMC South responded

Hi Mario, and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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