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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.2
1,756 Reviews
Call Service Center (713) 947-4111

1,756 Reviews of Beck & Masten Buick GMC South - Service Center

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January 12, 2022

Frany does a fantastic job! I appreciate all the updates and always being on time. More

by richard_waldman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2022 -

Beck & Masten Buick GMC South responded

We love hearing about customers that have a terrific experience. We are proud that you chose our dealership. Please feel free to contact us if you have any questions on your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 11, 2022

Todos son muy amables y la comunicación para saber de el servicio está muy bien gracias por todo More

by VELASQUEZ_61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Manny Escalon, Gaby Cano, Deanna Andrews, Arturo Gonzalez, Gina Saez, Elyza Sanchez, Nora Torres
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Jan 13, 2022 -

Beck & Masten Buick GMC South responded

Estamos dedicados a brindar un servicio al cliente de calidad en todas las áreas de nuestro concesionario. ¡Gracias por tomar el tiempo de notar esos esfuerzos y por dejar una evaluacion tan increíble! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 10, 2022

I have been to other Buick dealership this is the best service I have experienced with Buick . I will always bring my car here never going anywhere else . More

by Thessa.boudreaux
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward
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Jan 12, 2022 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 09, 2022

Great customer service n quick work on my vehicle have great waiting room for customer More

by Isidro Rodríguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Report | Print
Jan 11, 2022 -

Beck & Masten Buick GMC South responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 09, 2022

The Service department didn’t provide the normal quality of service I am use to receiving More

by kennyf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gaby Cano
Report | Print
Feb 11, 2022 -

Beck & Masten Buick GMC South responded

It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 08, 2022

Ready for me when I arrived. Completed scheduled service within predicted time frame. Thank you More

by jmalvarez0822
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karla was excellent and helpful
Report | Print
Jan 10, 2022 -

Beck & Masten Buick GMC South responded

We are pleased to hear your experience was smooth from start to finish, especially that it felt more like “a discussion, not a negotiation.” We’re eager to assist you with every aspect of your automotive inquiries in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 06, 2022

no customer service when approaching the counter. i have to look for help.....finally i found one. More

by jamie_trinh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manny Escalon, Gaby Cano, Deanna Andrews
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Jan 06, 2022 -

Beck & Masten Buick GMC South responded

Jamie, it seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us so we may begin to move forward in a positive direction. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 06, 2022

Spite the problems and delays on waiting for parts. I understood it wasn’t the teams fault. The service team made efforts to really pull through in returning my sierra. More

by Katherine Kelley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew service rep and Daniel Woods Mgr
Report | Print
Jan 07, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle or would like to discuss anything further. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 05, 2022

Service was quicker then promised. Gabby kept me informed about when my vehicle was going to be ready. Thank you. More

by DRECHE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Report | Print
Jan 06, 2022 -

Beck & Masten Buick GMC South responded

Thanks for the great feedback! We're very happy that Gabby was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 04, 2022

Lies after lies just be honest. When they want to sell they say anything, thank yall More

by MENDEZGEORGE13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gaby Cano
Report | Print
Jan 06, 2022 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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