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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,709 Reviews

1,709 Reviews of Beck & Masten Buick GMC South - Service Center

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November 23, 2021

Efficient and Prompt service, with good ambiemce for the customers to wait while their cars get attended. More

by Bhavesh
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Deanna Andrews
Nov 23, 2021 -

Bhavesh responded

.

November 21, 2021

New car sales: sales people smoking in parking lot while waiting for next customer to drive in. Sales people looking to swarm in for next customer. The people working inside the building talk very loud walk More

by Fitnessfriogirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unsure
Nov 24, 2021 -

Beck & Masten Buick GMC South responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 21, 2021

Excellent service, people friendly, available coffee and service was completed in 1 hour. I will bring my truck again. Thanks. More

by SGOVEA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacqulynn
Nov 22, 2021 -

Beck & Masten Buick GMC South responded

SGOVEA, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 21, 2021

My experience was amazing! It’s always a pleasure working with Daniel. He is extremely efficient and knowledgeable. I appreciate the awesome customer service and how the details are explained to me so that I More

by KKMARTIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel, Jacquelyn
Nov 22, 2021 -

Beck & Masten Buick GMC South responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 20, 2021

Came in to get an oil change David was my service advisor he was friendly I was in and out in about an hour. No issues More

by SEANMCMAHON901
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David service dept
Nov 22, 2021 -

Beck & Masten Buick GMC South responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 20, 2021

Beck & Masten took good care of me. They even called and set me up with ride share when my car had to stay over night. More

by U. Green
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
Nov 20, 2021 -

U. Green responded

Thank you Beck & Masten!

November 19, 2021

My car has been in there for 4 weeks beginning to wonder if I'm going to get it back and no loaner either. Every week I call its going to be ready next werk More

by vturner0714
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eduardo not sure
Nov 24, 2021 -

Beck & Masten Buick GMC South responded

We appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 18, 2021

I would recommend Beck and Masten to anyone!! Great I would recommend Beck and Masten to anyone!! Great service and promptness! It was only my 1st time there but I think I have found a new garage for More

by Ruthbaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carla
Nov 19, 2021 -

Beck & Masten Buick GMC South responded

We cannot thank you enough for your wonderful review of Beck & Masten Buick GMC South and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 18, 2021

Fast and reliable service every time. The staff are friendly and easy to deal with. More

by deck1001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Nov 22, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 18, 2021

Fast and efficient. I brought in two vehicles and Daniel Wood was very knowledgeable and helpful. More

by LEHMANMARJORIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Wood, 5 stars
Nov 19, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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