Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Beck & Masten Buick GMC South - Service Center

Houston, TX

4.2
1,756 Reviews
Call Service Center (713) 947-4111

1,756 Reviews of Beck & Masten Buick GMC South - Service Center

Sort by
January 04, 2022

Beck and Masten was able to get me in with only - 2-hour notice. I was in and out within an acceptable timeframe from when my appt time slot started. More

by TRACYDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David in Service
Report | Print
Jan 06, 2022 -

Beck & Masten Buick GMC South responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 04, 2022

Exselente servicio… doy gracias a mis Rossy me alludo Marabilloso todo muchas gracias , estoy feliz More

by Rosalba Cantu
Customer Service
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Report | Print
Jan 06, 2022 -

Beck & Masten Buick GMC South responded

Estamos dedicados a brindar un servicio al cliente de calidad en todas las áreas de nuestro concesionario. ¡Gracias por tomar el tiempo de notar esos esfuerzos y por dejar una evaluacion tan increíble! Sinceremente, Victoria Gilliland- vgilliland@beckmasten.net

January 03, 2022

Service was completed in a timely manner. The repair was very professionally done. I have no complaints More

by RCLOUTMAN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Edward
Report | Print
Jan 05, 2022 -

Beck & Masten Buick GMC South responded

RCLOUTMAN, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 01, 2022

I was worried about my truck but Edward took care of everything and I thank him very much. And the job was completed fast. Thank you More

by JOERIVERA67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward
Report | Print
Jan 04, 2022 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Jan 04, 2022 -

JOERIVERA67 responded

My truck is running like a champ. Thank you Edward and Beck and Masten

December 31, 2021

The service was awesomely good and the best manager ever a good professional people there, greatest communication and knowledge 1000 stars for the dealership 👍👍👍👍👍👍💯💯💯💯 More

by velazquezfrancisco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MR DANIEL WOOD
Report | Print
Jan 03, 2022 -

Beck & Masten Buick GMC South responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Jan 03, 2022 -

velazquezfrancisco responded

I appreciated what this dealership was done on my 2013 GMC Sierra truck and specially to Mr Daniel Wood 1000STARS FOR HIM 💯💯💯💯👍👍👍👍👍

December 31, 2021

Prompt when you first come in, polite people. Took care of me right way, with an appointment. More

by delgadomartha12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 31, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 31, 2021

Good service and my vehicle was repaired in a timely manner. The staff was very friendly. More

by IDGORDON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2022 -

Beck & Masten Buick GMC South responded

Thank you for the feedback! We are happy to hear about your positive experience at Beck & Masten Buick GMC South, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 30, 2021

Took 2hrs for a oil change with an appt. I hope they weren’t taking any walk-ins between appointments. Because this was ridiculous. More

by LOZANOALDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karla
Report | Print
Dec 31, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 29, 2021

It took three hours to get an oil change and not due to low personnel or being short staffed. Longest wait I’ve ever had for an oil change. The SERVICE department worked so much smoother when Manny Escal More

by RAQUEL.GARZA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
Report | Print
Dec 30, 2021 -

Beck & Masten Buick GMC South responded

Raquel, thank you for sharing your experience with us. Here at Beck & Masten Buick GMC South, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact us directly. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 28, 2021

Easy, friendly, and corrected everything i needed. It just took quite a bit of time. More

by cagirre06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Name not listed
Report | Print
Dec 30, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

1
...
90
91
92
...
176