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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,696 Reviews
Call Service Center (713) 947-4111

1,696 Reviews of Beck & Masten Buick GMC South - Service Center

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November 16, 2021

Great experience in this location have been in another locations and this is by far the best one and very closes to my house, David gave me excellent customer service thank you. More

by nadia Cisneros
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
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Nov 18, 2021 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 16, 2021

Thank you for your service.Very polite and very good Thank you for your service. Very polite and very good service. Had an oil change, tire rotate, one patch tire, replaced my ball joints in 2 hr wait. More

by LIZG5
Customer Service
Recommend Dealer
Yes
Employees Worked With
Karla
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Nov 18, 2021 -

Beck & Masten Buick GMC South responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 13, 2021

I have always been treated well and the wait times are reasonable.... some days are busier than others. More

by MARK2232
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez
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Nov 15, 2021 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Georgia Aplon gaplon@beckmasten.net

November 13, 2021

I just love Beck and Matsen if they work on your car you better believe it will be repaired right great mechanics More

by Willietjoneslove
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Rosie Hernandez, Gaby Cano, Arturo Gonzalez, Nora Torres
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Nov 24, 2021 -

Beck & Masten Buick GMC South responded

It is always our goal to earn your 5-star rating. However, it seems as if we came up short this time. We would very much appreciate learning more about your particular experience and what we can do to earn those additional stars in the future. We look forward to hearing from you. Thank you! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 12, 2021

Awesome customer service!!! Thank you Andrew for your hospitality and keeping my service on schedule! More

by awmsr
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew in the service Dept
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Nov 15, 2021 -

Beck & Masten Buick GMC South responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Georgia Aplon gaplon@beckmasten.net

November 12, 2021

Had a 11: 40 am appointment for oil change didn’t leave till 1: 20 pm to long More

by FRUMENCI_OLVERA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Karla
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Nov 24, 2021 -

Beck & Masten Buick GMC South responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 12, 2021

Jaqui was great ! The oil was changed, my truck was returned clean and on time. More

by DICKSON45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaqui
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Nov 15, 2021 -

Beck & Masten Buick GMC South responded

Hello, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Beck & Masten Buick GMC South. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, Georgia Aplon gaplon@beckmasten.net

November 11, 2021

The staff was courteous, professional and willing to answer any questions I had concerning the service on my vehicle. More

by Hal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacqulynn
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Nov 12, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Georgia Aplon gaplon@beckmasten.net

November 11, 2021

B&M service department is awesome...always doing great and timely work on my vehicles. GABY is awesome and always greets with a smile... More

by Ally
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
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Nov 12, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Georgia Aplon gaplon@beckmasten.net

November 10, 2021

Excellent customer service by the time you get there and the time you are out With your vehicle More

by Freddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
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Nov 12, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Georgia Aplon gaplon@beckmasten.net

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