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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,696 Reviews
Call Service Center (713) 947-4111

1,696 Reviews of Beck & Masten Buick GMC South - Service Center

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November 10, 2021

Rosie helped me with my engine light and get the tech to work on it right away. More

by rkimpson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
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Nov 12, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Georgia Aplon gaplon@beckmasten.net

November 09, 2021

My sales person is really cool And he was very knowledgeable of making the deal go right More

by SLICKRICKXYZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
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Nov 10, 2021 -

Beck & Masten Buick GMC South responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Georgia Aplon gaplon@beckmasten.net

November 08, 2021

People who work at this dealership are knowledgeable and willing to help in any way. Good rapport and friendly atmosphere. Manager is visible and interactive, somewhat unusual than others, but great to wit More

by SONNYMORENO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Georgia Aplon gaplon@beckmasten.net

November 07, 2021

Very very very very very very very very very very very very very good job More

by littlecpa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2021 -

Beck & Masten Buick GMC South responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Georgia Aplon gaplon@beckmasten.net

November 07, 2021

When purchase my new 2018 in December of 2018, both sales person and finance manager told me warranty was at time of purchase time built. They lied or the dealership did. More

by Ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
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Nov 09, 2021 -

Beck & Masten Buick GMC South responded

We would like to thank you for sharing this review, Ron. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Georgia Aplon gaplon@beckmasten.net

November 06, 2021

My sun roof issue is not fixed at all. Looks like there's no job done for it More

by abhilash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gaby Cano
Report | Print
Nov 09, 2021 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Georgia Aplon gaplon@beckmasten.net

November 05, 2021

Oil level light indicators trouble, need to return trk to dealer it’s inconvience for me More

by eduardogarcia1776
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Karla
Report | Print
Nov 09, 2021 -

Beck & Masten Buick GMC South responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Georgia Aplon gaplon@beckmasten.net

November 04, 2021

Rosie is great. When i picked it up. She explained whzt they had done. All is good More

by KHANSON2622
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Report | Print
Nov 05, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Georgia Aplon gaplon@beckmasten.net

November 04, 2021

Excellent customer service, I went in for an oil change and alignment and was out in no time! More

by Freddyv08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Report | Print
Nov 05, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Georgia Aplon gaplon@beckmasten.net

November 02, 2021

David was very courteous and helpful. He answered all of my questions. I was in and out very quickly especially for a Monday and he even had the truck washed. So pretty when it’s cleaned. Thanks David and B More

by rl_hickle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Report | Print
Nov 04, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Georgia Aplon gaplon@beckmasten.net

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