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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,696 Reviews

1,696 Reviews of Beck & Masten Buick GMC South - Service Center

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November 01, 2021

Reliable and efficient, good customer service. satisfaction guaranteed no hassle trustworthy and dependable super quick More

by HASSEEBMOHAMED.1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez, Elyza Sanchez
Nov 03, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Georgia Aplon gaplon@beckmasten.net

October 31, 2021

Being over 1500 miles from home and having my truck stolen from the hotel was a very unpleasant experience. It was recovered with only interior and electrical component damage. Rosie Hernandez and the More

by bobnel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Nov 03, 2021 -

Beck & Masten Buick GMC South responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Georgia Aplon gaplon@beckmasten.net

October 31, 2021

8 hours waiting on a oil change to much time on a oil change waiting More

by JAIME46.JG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Reputation .com
Nov 01, 2021 -

Beck & Masten Buick GMC South responded

Jamie, we appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Sincerely, Georgia Aplon gaplon@beckmasten.net

October 31, 2021

Everyone polite and informative. Made to feel at home and comfortable. Did not feel as I would be sold unnecessary items. Offered information to keep car in good standing. More

by LMORENO69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gina Saez
Nov 03, 2021 -

Beck & Masten Buick GMC South responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Georgia Aplon gaplon@beckmasten.net

October 30, 2021

Nice to do bussiness with Rosie in service. Helped in every way. Professional. I do not like mccree ford. Bad place to do business More

by broome.larry
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Nov 01, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Georgia Aplon gaplon@beckmasten.net

October 29, 2021

The dealership is always clean, and the staff is awesome. They are helpful, and not pushy. More

by MOBTLB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Escalon, Gaby Cano
Oct 29, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Georgia Aplon gaplon@beckmasten.net

October 29, 2021

I bought 2 new vehicles from Marcos Garcia back in 2015 and had each of them serviced here the entire time. Franzy Zepeda has been the service advisor I’ve dealt with the entire time. It’s always good deal More

by MSGALF86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcos Garcia
Oct 29, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Georgia Aplon gaplon@beckmasten.net

Nov 22, 2021 -

MSGALF86 responded

Awesome experience from selecting vehicle to financing completion.

October 25, 2021

Great costumer service! Always nice and helpful will be definitely keep going when need of service or looking for a new truck More

by alonsosilvia30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pepe Gomez, Mohammed Qureshi
Oct 27, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Georgia Aplon gaplon@beckmasten.net

October 24, 2021

Excellent service and very professional handling my vehicle. Took care of my car in the time promised More

by MITCH.SPARTAN
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Oct 26, 2021 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Georgia Aplon gaplon@beckmasten.net

October 24, 2021

This place is very clean . Covid 19. Procedures are intact! Great customer service! Mechanics you raise the bar ! Hardly any wait time . More

by DOLERSGONZALES2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
Oct 26, 2021 -

Beck & Masten Buick GMC South responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Georgia Aplon gaplon@beckmasten.net

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