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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,696 Reviews
Call Service Center (713) 947-4111

1,696 Reviews of Beck & Masten Buick GMC South - Service Center

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October 08, 2021

Fast Service! In one day my vehicle was fixed. I trust Beck & Masten with my vehicle. More

by DAMONA_VILLANUEVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Georgia Aplon gaplon@beckmasten.net

October 07, 2021

Rosie and andrew were great! Very good customer service. Please give them a big kuddos More

by OTOVIAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward, Rosie Hernandez
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Oct 08, 2021 -

Beck & Masten Buick GMC South responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Georgia Aplon gaplon@beckmasten.net

October 07, 2021

The service are excellent and the people working there always are very helpful and professional. More

by YOLANDA.HINOJOSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gina Saez
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Oct 08, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Georgia Aplon gaplon@beckmasten.net

October 06, 2021

Beck & Masten GMC have serviced my truck for 10 years. Their service is great and on time More

by angela_langolf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
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Oct 08, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Georgia Aplon gaplon@beckmasten.net

October 03, 2021

The oil filter was leaking oil. While I was out of town. Double gasket. Unprofessional More

by Alton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hannah Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mohammed Qureshi, Shannon Eiler, Reputation .com, Victoria Gilliland, Scott Korenek
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Oct 04, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Georgia Aplon gaplon@beckmasten.net

October 02, 2021

Great service, and customer satisfaction , I will let my friends and neighbors about this dealership More

by GREENEAUSTIN72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Escalon
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Oct 04, 2021 -

Beck & Masten Buick GMC South responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Georgia Aplon gaplon@beckmasten.net

October 02, 2021

Was not having a good day, but Gabby made it all better! Amazing customer service as always!!!! She is beyond helpful and communicated with me the whole time. Frany, Gabby and Andrew never seem to amaze me! More

by CONNIE.BETANZO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew, Gaby Cano
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Oct 04, 2021 -

Beck & Masten Buick GMC South responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Georgia Aplon gaplon@beckmasten.net

October 01, 2021

Each time we go to get service done it’s excellent work done and done right!!! More

by dkjhtx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
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Oct 04, 2021 -

Beck & Masten Buick GMC South responded

Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Georgia Aplon gaplon@beckmasten.net

Oct 04, 2021 -

dkjhtx responded

Thank you Gabby! Thank you Raymond Martinez for referring me!

October 01, 2021

Got my truck in and fast once they diagnosed and started to work on it. More

by John.Bedford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2021 -

Beck & Masten Buick GMC South responded

John, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Georgia Aplon gaplon@beckmasten.net

October 01, 2021

Great sales people and great service department . I am really pleased with everything. Thanks again More

by RDDAY00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner in sales , Gaby Cano
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Oct 04, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Georgia Aplon gaplon@beckmasten.net

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