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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,696 Reviews
Call Service Center (713) 947-4111

1,696 Reviews of Beck & Masten Buick GMC South - Service Center

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October 01, 2021

Rosie was great! She answered all questions and had my vehicle ready in just a few days! More

by Jennifer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
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Oct 04, 2021 -

Beck & Masten Buick GMC South responded

Thank you for your great review, Jennifer! We're glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Georgia Aplon gaplon@beckmasten.net

October 01, 2021

Great service in and out fast while I was ther checked out the new trucks More

by GARZAJOSUE2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Report | Print
Oct 04, 2021 -

Beck & Masten Buick GMC South responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Georgia Aplon gaplon@beckmasten.net

September 30, 2021

personnel was very attentive to my needs, i was in and out quickly, they offered UBER service but i personally didnt need it . great service ! More

by mlizrod6973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gaby Cano
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Oct 01, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Georgia Aplon gaplon@beckmasten.net

September 30, 2021

Beck and Masten Buick GMC south took very good care of me when I took my truck in. I am very happy with the result. Thanks guys. More

by sanya.wright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2021 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Georgia Aplon gaplon@beckmasten.net

September 30, 2021

Gabby is amazing. I’m only coming back because of her customer service that she showed my wife and I. She deserves a remake More

by Mr. Keys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gaby Cano
Report | Print
Oct 01, 2021 -

Beck & Masten Buick GMC South responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Georgia Aplon gaplon@beckmasten.net

September 29, 2021

Andrew kept me updated throughout the process and had my vehicle ready early. Very friendly service. More

by JMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Galindo
Report | Print
Sep 30, 2021 -

Beck & Masten Buick GMC South responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Georgia Aplon gaplon@beckmasten.net

September 29, 2021

Gaby was so helpful and efficient with my auto. Fast, friendly service, personnel service excellent. More

by MVJ1970
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Report | Print
Sep 30, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Georgia Aplon gaplon@beckmasten.net

September 29, 2021

Poor communication. I was waiting for two hours until I went and.asked whyi it was taking so long More

by VTICAS
Friendliness
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
Report | Print
Sep 30, 2021 -

Beck & Masten Buick GMC South responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Georgia Aplon gaplon@beckmasten.net

September 29, 2021

Rocio was a great help. Great service and helpful employees. Quick turn around too! Thanks! More

by acbarr1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Report | Print
Sep 30, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Georgia Aplon gaplon@beckmasten.net

September 29, 2021

Im happy with the service and I recomend customers to buy at this location great service More

by GLORIARAZO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Report | Print
Sep 30, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Georgia Aplon gaplon@beckmasten.net

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