Beck & Masten Kia

This dealership has the WORST service department I have ever dealt with!!! Service agent does not follow up with you! I request additional serivce for my car, I goes to pick it up they tried to charge me f ever dealt with!!! Service agent does not follow up with you! I request additional serivce for my car, I goes to pick it up they tried to charge me for work that wasn’t even completed. Manager was like well they charged me for the paint so. I’m like dude go look at my truck!!!!! Do not take your vehicle to the Tomball location for service! Very disappointed. More

We had a lovely experience! From start to finish, everyone was a pleasure to deal with! From start to finish, everyone was a pleasure to deal with! More

Jason did a terrific job of scheduling my Kia. All the work was done professionally and on time. Love the video of what needs to be done. All the work was done professionally and on time. Love the video of what needs to be done. More

3300 dollar's and the car still doesn't work. They changed out a module that wasn't even necessary. I know this because a previous electrical shop told me the ecm needed to be reprogrammed and it They changed out a module that wasn't even necessary. I know this because a previous electrical shop told me the ecm needed to be reprogrammed and it would need the dealer to do it. Lousy thieves, that's why people hate dealer service centers So I'm out 3300 dollars with a car that still doesn't run right More

We received exceptional customer service and attention with Margot. She was genuine, friendly, and responsive. We Highly recommend!!! with Margot. She was genuine, friendly, and responsive. We Highly recommend!!! More

When I showed up at the dealership they greeted and took care of me very well. care of me very well. More

Needed to take in my car for one issue, which ended up being a quick fix. Thankfully, a different issue that was a major safety concern was found and able to be fixed. Big thanks to Caleb for the regular being a quick fix. Thankfully, a different issue that was a major safety concern was found and able to be fixed. Big thanks to Caleb for the regular and honest communication regarding the issues. Great team that I look forward to visiting again. More

Caleb greeted me cheerfully and explained the recall to me along with the other services to be completed . True to his time estimate, I received a call saying that the car was in the car wash and all the me along with the other services to be completed . True to his time estimate, I received a call saying that the car was in the car wash and all the work had been done. I am very satisfied with Beck & Masten Kia. More

Great experience . Plus washed my vehicle. Will definitely bring my vehicle back here for future service Plus washed my vehicle. Will definitely bring my vehicle back here for future service More