Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Group 1 Kia Tomball
Tomball, TX
585 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 585 reviews
August 01, 2026
I was very satisfied with my recent visit to this dealership. While my car was being serviced a very difficult situation arose. Difficult for me but also Kia. Veronika in service was able to totally dealership. While my car was being serviced a very difficult situation arose. Difficult for me but also Kia. Veronika in service was able to totally resolve the issue. I was very grateful for her expertise and clam approach. She is very good at her job. Thanks again Veronika. More
by John P
Employees Worked With
Veronika
August 01, 2026
When i arrived i was welcomed quickly. Just an oil change and tire rotation. Service was quick and everyone was very kind. Waiting room had coffe water and snacks that were appreciated. Just an oil change and tire rotation. Service was quick and everyone was very kind. Waiting room had coffe water and snacks that were appreciated. More
by Coach
Employees Worked With
Jonny and Kara
July 31, 2026
Service Department is extremely slow. 4 hours for oil change & tire rotation. Appointment was made the night before for 10am the next day. I was told when I got there that it would take 2 4 hours for oil change & tire rotation. Appointment was made the night before for 10am the next day. I was told when I got there that it would take 20 minutes to get a filter for my car there. 2 hours later I was told the filter finally arrived that it would be ready in 30 to 45 minutes. And hour later I went to check on it & it still was not ready. Another hour later I check again & was told it's going through the car wash. When it was finally brought into the bay for me to leave I was told that it was just sitting there not washed. The Service manager ran it through the car wash herself & delivered it. I service there because that's where we bought the car with a service contract otherwise I would go somewhere else. More
by beccablessing
Employees Worked With
Kara
July 29, 2026
The dealership is beautiful and the waiting area comfortable. Maria was a pleasure to work with and I love my car. There was a hiccup with the financing but Roger the sales manager was able to fix i comfortable. Maria was a pleasure to work with and I love my car. There was a hiccup with the financing but Roger the sales manager was able to fix it. They turned what could have been a negative situation around and I really appreciated it! More
by johnrovell
Employees Worked With
Maria Huerta, Roger Quintanilla, Rainier Pardillo, Kevin Hoang
July 27, 2026
Kara in Service Dept was very kind and knowledgeable about my service contract. Wait area is clean and comfortable. Complimentary Uber was nice. about my service contract. Wait area is clean and comfortable. Complimentary Uber was nice. More
by ccsteege
Employees Worked With
Kara, Service
July 23, 2026
From my arrival to my departure. Great experience 👍🏻 Veronica was the perfect person to have greet and guide me thru the process. Trust is very important Especially in these ti Great experience 👍🏻 Veronica was the perfect person to have greet and guide me thru the process. Trust is very important Especially in these times. Thanks to Veronica and the employees who serviced my Sorento. More
by Kgoad2k5
Employees Worked With
Veronica
July 20, 2026
Took my car in for servicing. It was a very pleasurable experience. Everyone was so pleasant and professional. You can even have your own separate room with a television. Very imp It was a very pleasurable experience. Everyone was so pleasant and professional. You can even have your own separate room with a television. Very impressive. This is where I will take my vehicle whenever it needs service. More
by Ted
Employees Worked With
Melvin Field
