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Group 1 Kia Tomball
Tomball, TX
632 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 07, 2026
Dealership is beautiful, bright and welcoming. The waiting area is a vast improvement over the old one. Everyone was friendly and welcoming. I actually came in for service for my K4 and left with The waiting area is a vast improvement over the old one. Everyone was friendly and welcoming. I actually came in for service for my K4 and left with a new Sportage. I have had about 6 KIAs and have loved them all. More
by Charlotte Berg
Employees Worked With
Jason in service, Tara in sales and Charles Heygood in Finance , Alexandria Tessier, Loab Burke
October 07, 2026
Service Review Nearly 5 hours for an oil change, rotation, and alignment I had a 10 a.m. appointment at Group 1 Kia of Tomball for an oil change, tire rotation, and alignment. I checked in at 9:4 rotation, and alignment I had a 10 a.m. appointment at Group 1 Kia of Tomball for an oil change, tire rotation, and alignment. I checked in at 9:45 and was told the work would take 2 to 2½ hours. A few software-update advisories came up during check-in; I said to do them only if they were quick. I waited at the dealership. At 12:15 I texted for an update and got no reply. At 12:51 I received a video saying the inspection was done and everything looked fine. I replied asking if the car was ready and again got no response. About 10 minutes later I went to the desk. They said they were still working on it and were having trouble with the software updates, and that it should be about 30 more minutes. Fifty minutes after that, the updates were still not done, so I told them to stop. I finally got a text at 2:30 that the car was ready. Only the oil change, rotation, and alignment were completed. The software updates were not done. I was at the dealership for 4 hours and 45 minutes for three routine services, with little communication until I followed up myself. The work itself was fine, but the wait and the lack of updates were not. More
by Adam.C
Employees Worked With
Veronica
October 03, 2026
Excellent customer service, VIP treatment and very welcoming staff, I was able to walk away with a brand new vehicle from the show room thanks to group 1. welcoming staff, I was able to walk away with a brand new vehicle from the show room thanks to group 1. More
by Rod
Employees Worked With
Alexandria Tessier, Loab Burke
October 02, 2026
⭐⭐⭐⭐⭐ Excelente experiencia con Grupo Kia 1. Muy buena atención, personal amable y profesional. Me ayudaron durante todo el proceso, respondieron mis preguntas y el servicio fue rápido y claro. Muy buena atención, personal amable y profesional. Me ayudaron durante todo el proceso, respondieron mis preguntas y el servicio fue rápido y claro. Quedé muy satisfecho con la atención recibida y definitivamente los recomiendo. More
by Iván Mejía
Employees Worked With
Loab Burke
October 02, 2026
Estoy muy contenta con mi experiencia en Group 1 Kia Tomball. Desde el momento en que llegué, todos fueron muy amables y atentos, y me hicieron sentir muy cómoda durante todo el proceso de compra. Qu Tomball. Desde el momento en que llegué, todos fueron muy amables y atentos, y me hicieron sentir muy cómoda durante todo el proceso de compra. Quiero agradecer especialmente a Wendy, porque hizo que todo fuera mucho más fácil para mí. Siempre tuvo una excelente actitud, fue muy paciente y estuvo pendiente de que entendiera todo y me sintiera segura con mi decisión. Da mucho gusto encontrar personas que realmente disfrutan ayudar a sus clientes. Me voy muy feliz con mi carro y, sobre todo, agradecida por la forma en que fui recibida y atendida. Gracias a Wendy y a todo el equipo de Group 1 Kia Tomball por hacer de esta una experiencia tan bonita. ❤️🚗 ¡Los recomiendo totalmente! More
by Aris Morales
Employees Worked With
Wendy
September 29, 2026
Understood my needs and quickly provided a solution. Offered additional services that were needed, but didn’t pressure. Plan to bring in and complete on next regular maintenance . Offered additional services that were needed, but didn’t pressure. Plan to bring in and complete on next regular maintenance . More
by DP
Employees Worked With
Rob, I think. He was great. My normal advisor Jason.
September 26, 2026
Xavian was/ is as nice as can be. We knew the make, model, packages, even the VIN, of the car we wanted. He worked diligently and efficiently to get us into our new car. After we drov We knew the make, model, packages, even the VIN, of the car we wanted. He worked diligently and efficiently to get us into our new car. After we drove off the lot, singing his praises, we noticed some chipped paint and adhesive left on the suede of the car. We went back to the dealership, showed him, he took pictures, and escalated it to get fixed. He called the next day for us to drop in whenever we could and he would personally take it to service and wait for it to be repaired. The adhesive is gone and the chipped paint is as good as new. We appreciate him immensely! More
by KiaSorento
Employees Worked With
Xavian Johnson
