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Group 1 Kia Tomball

Tomball, TX

Overview
Reviews
Vehicles
4.6
618 Reviews
Call Dealership (281) 655-3066

25501 TX-249

Tomball, TX

77375

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Showing 618 reviews

September 13, 2026

Car was taken care of. However, Upon leaving I was asked if I wanted my car to be washed. I agreed, but disappointed to see it wasn’t done. Not a huge deal but was disappoi More

by Kbruns32021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb
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September 11, 2026

Nonexistent communication. Inaccurate information. Non engaging managers. Fake empathy. Customer service sucks! Never ever again. More

by desertworldpools
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Shawn, Roger., Alexandria Tessier, Loab Burke
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Sep 12, 2026 -

Group 1 Kia Tomball responded

Thank you for your feedback. We sincerely apologize for the inconsistent communication and information you received regarding your vehicle. We recognize that we fell short in keeping you informed and providing the level of follow-up you deserved. We appreciate you bringing this to our attention and will use your feedback to improve our communication moving forward. Roger Quintanilla General Sales Manager - Group 1 Kia Tomball rquintanilla@Group1Auto.com

September 08, 2026

The communication was very helpful. I love the video explanation showing and telling me all the things that needed fixing on my car. It was super helpful to know and see exactly what wa More

by WHISPER.WHITE97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin, Alexandria Tessier, Loab Burke
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Sep 09, 2026 -

Group 1 Kia Tomball responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 08, 2026

Made an appt very easy and they were right on and ready to help us as soon as we drove in ..our service advisor was very polite and knowledgeable and had great customer service and made us want to purchase More

by Greycie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Leiper
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Sep 09, 2026 -

Group 1 Kia Tomball responded

Hello Greycie, we're happy you found our staff to be so supportive during your experience here at Group 1 Kia Tomball. We can't wait to see you again. Have a great day.

September 07, 2026

Jason did an awesome job on communicating with us on everything that was going on with my car. Could not recommend Jason enough! More

by Jackie Roszak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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Sep 09, 2026 -

Group 1 Kia Tomball responded

Hello Jackie, we're happy you found our staff to be so supportive during your experience here at Group 1 Kia Tomball. Thanks for the recommendation, and have an amazing day!

September 07, 2026

I want to thank Santiago for helping my find my SUV. He made my dad and worked alongside my dad to help hold it while I was at work. When it was time to get start the process he made it so easy super p More

by TQ Ray
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Santiago
Print
Sep 08, 2026 -

Group 1 Kia Tomball responded

Hi, thank you for your kind review; we are happy to pass along your comments to Santiago here at Group 1 Kia Tomball! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 06, 2026

Wow! This experience was great! Group 1 will be my new dealership for maintenance going foward! More

by wiensjoel2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandria Tessier, Loab Burke
Print
Sep 07, 2026 -

Group 1 Kia Tomball responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Kia Tomball. We do hope we can be of assistance in the future. Take care!

September 03, 2026

Very courteous and friendly service team. Provided service in a reasonable time. Looking forward to go back again More

by mmunir52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandria Tessier, Loab Burke
Print
Sep 04, 2026 -

Group 1 Kia Tomball responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Kia Tomball! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 03, 2026

Excellent service! Made an appointment for multiple recalls and was able to come in right away and have them fixed in a timely manner. They provided me updates througho More

by Hjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veronica
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Sep 08, 2026 -

Group 1 Kia Tomball responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Kia Tomball. Thanks for the recommendation, and have an amazing day!

September 03, 2026

Great service. Jason Lucas took good care during my appointment, explained everything and the job was done in time. More

by yarigsa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Lucas
Print
Sep 04, 2026 -

Group 1 Kia Tomball responded

Yarigsa, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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