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Group 1 Kia Tomball

Tomball, TX

Overview
Reviews
Vehicles
4.6
627 Reviews
Call Dealership (281) 655-3066

25501 TX-249

Tomball, TX

77375

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Showing 627 reviews

September 29, 2026

Understood my needs and quickly provided a solution. Offered additional services that were needed, but didn’t pressure. Plan to bring in and complete on next regular maintenance . More

by DP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob, I think. He was great. My normal advisor Jason.
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Sep 30, 2026 -

Group 1 Kia Tomball responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 27, 2026

VERY DISSATISFIED NEVER AGAIN WILL I TAKE MY CAR HERE. I WILL BE GOING ELSEWHERE More

by alamilla1030
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Veronica Luna
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September 26, 2026

Got me in on short notice . Quick service. Very happy with my choice and the service More

by houstoncoog97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandria Tessier
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Sep 28, 2026 -

Group 1 Kia Tomball responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

September 26, 2026

Great service. My technician Jason was very helpful every step of the way! Top notch. More

by alfonso.stapler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Lucas
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September 26, 2026

Xavian was/ is as nice as can be. We knew the make, model, packages, even the VIN, of the car we wanted. He worked diligently and efficiently to get us into our new car. After we drov More

by KiaSorento
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Xavian Johnson
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September 26, 2026

Great experience, Nick was very attentive and kept me updated on the status of my vehicle More

by LOABANDALICIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick, Elias, Margo
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September 24, 2026

They used to be very friendly and service-oriented, but not anymore. Now it’s a large machine. Had to wait 2+ hours for a simple oil change. Wanted an inspection but after they give me back my car they te More

by johnandronaco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnny Maldonado
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Sep 28, 2026 -

Group 1 Kia Tomball responded

We sincerely apologize for the long wait and the poor communication during your recent visit. Waiting more than two hours for an oil change is frustrating, and being told afterward that the inspection could not be completed because the equipment was not working understandably made the experience even more disappointing. This is not the level of service or transparency we want to provide. We truly appreciate your past loyalty and are sorry that we failed to deliver the friendly, service-oriented experience you once received. Please contact our general manager Loab Burke (Lburke@group1auto.com) directly so we can learn more, address your concerns, and work to regain your trust. Loab Burke General Manager - Group 1 Kia Tomball lburke@Group1Auto.com

September 22, 2026

I bought my car here and I’ve felt valued since. Good service. Good people. Thank you! More

by cacimae59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandria Tessier, Loab Burke
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Sep 23, 2026 -

Group 1 Kia Tomball responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 15, 2026

I purchased a brand new Kia Carnival here on 9/11/2026 and Santiago did an awesome job and was very friendly. More

by davidallenwilson78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tarik Cruickshank, Alexandria Tessier, Loab Burke
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Sep 18, 2026 -

Group 1 Kia Tomball responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 15, 2026

Thank you so Mr Jason Lucas for your help, I was able to get my car maintenance done without stress, you help me and inform me about everything. Also to the person (mechanic) working in my car. More

by Karla Moreno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Lucas
Print
Sep 18, 2026 -

Group 1 Kia Tomball responded

Hi Karla, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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