Group 1 Kia Tomball

This is anice facility and waiting area. Representative answered my questions and was very helpful. Representative answered my questions and was very helpful. More

Everyone I have ever dealt with there is quick, prompt, polite, and a pleasure to deal with! Veronica had the kia 1 championship of the month employee, and she has definitely earned it. Very proud to have polite, and a pleasure to deal with! Veronica had the kia 1 championship of the month employee, and she has definitely earned it. Very proud to have you guys as my team for any needs I may have. You guys far surpassed everyone's expectations! More

Explained necessary and recommended services so I could properly budget. Great communication. Jason is excellent to deal with properly budget. Great communication. Jason is excellent to deal with More

Service rep was impossible to reach. He did not answer calls or texts. We were told we’d have our vehicle back same-day but didn’t get a call until 6:11pm saying it wasn’t ready. We have He did not answer calls or texts. We were told we’d have our vehicle back same-day but didn’t get a call until 6:11pm saying it wasn’t ready. We have kids in car seats and needed to be able to swap them back before work the following day. We said at the latest we needed to pick it up by 9:30am the next day so we could be home by 10am. I have still not heard back from the rep since the last phone call at 6pm two days ago despite leaving a voicemail and texting multiple times. I had to call the dealership to ask if the vehicle was ready, and turns out it had been for some time. I received an email with an estimate just shy of $40 (after being told that the oil change would be complimentary). However when picking up the vehicle we were actually charged $140. When I called AGAIN the person I spoke with said my rep would call me back. More than 24 hours later and I still haven’t heard from anyone. More

Jonathan was amazing and the service department is extremely helpful and kind. I will always recommend this service department to my fellow Kia drivers. extremely helpful and kind. I will always recommend this service department to my fellow Kia drivers. More

Great service, tara was a professional seller and she did a great job. Everyone was awesome a great job. Everyone was awesome More

Rodney was a great help today with the maintenance on my 20w5 Kia K5. He helped during, before & after the prices. 5 stars 20w5 Kia K5. He helped during, before & after the prices. 5 stars More

Despite my initial positive impression of the dealership, my experience yesterday was far from satisfactory. From the moment I made the appointment on Friday morning, October 30th, until I received my car ba my experience yesterday was far from satisfactory. From the moment I made the appointment on Friday morning, October 30th, until I received my car back after the service, I encountered numerous issues. Upon making the appointment, I was contacted by noon or 1:00 PM, informing me that the service technicians would be released early. I was asked to reschedule or arrive earlier, but I was already working and urgently needed an oil change due to oil leakage in my driveway. I was also informed that I could contact the supervisor to confirm if I could still arrive at 4:30 PM. I was on hold for over 30 minutes before hanging up. I promptly called back to verify the availability of my appointment, avoiding a wasted trip. The technician confirmed that I could still arrive at my scheduled time. However, upon my arrival at 4:30 PM, the service technicians were reluctant to accept my car due to the time of my arrival. One technician mentioned that they were considering releasing the service technicians early again. This raised concerns about the availability of appointments online, as this was the only time I was able to schedule an oil change. Furthermore, I did not receive a multi-point inspection sheet or a video inspection, which are typically sent out. I had to inquire with Johnnie, my service technician, who confirmed that oil was present in the pan. He explained that the service technician did not thoroughly inspect the car, as a more experienced person would be required to do so due to the early release of the service technicians. This lack of thoroughness was unacceptable to me. This experience has led me to question whether I have paid for an oil change and may potentially have to pay for another sooner than anticipated. In addition, he said I’d have to schedule another appointment and leave the car for 24 hours and then another 48 hours to have the work performed. Being that I have a rather tight schedule I’d need a car for daily obligations. More