Beck & Masten Kia

I made an appointment with Jason Lucas at 9 a. m on Saturday, April 20th. I was scheduled to come in for an oil change, tire rotation, and the multi-point vehicle inspection. I have had my doub m on Saturday, April 20th. I was scheduled to come in for an oil change, tire rotation, and the multi-point vehicle inspection. I have had my doubts in regards to service actually being done on my car, so upon arrival to the dealership, I wrote with a pen on one of my tires. Therefore, I could actually check if the tires were actually rotated. I went inside the service department at 8:45 a.m , and no one spoke to me till 9:12 am. Aggravated at this point, but being patient. Jason finally finishes with his customer, and starts to help me. As he's checking me in, I was sure to tell him I only needed my oil changed, tires rotated, and the multi point inspection. 3 oil changes ago I paid 189 for 3 oil changes, tire rotations, and 3 multi point inspections. This was my last service , so I wouldn't need to pay anything. My father and my fiancé were outside waiting for me, so I asked him how long it would be, and he said 1.5- 2 hours. I told Jason I was going to hold him to the 2 hours, and he looks at me and tells me 2.5 hours now. I said no sir, you just said 2 hours, and he laughed and said, "Well what are you going to do?!" VERY UNPROFESSIONAL! At the 2 hour mark, I called Jason, and asked him for an update, he told me my vehicle was ready. I asked him on the phone for the video they always provide of the work that is done on the car. Coincidentally, the technician did not upload it but Jason would go ask the technician. I let him know I was on the way. I go back around 11:20 a.m , and I inquire about the video and why it was not recorded. He could not give me an explanation . I ask for my car , and my keys, and as soon as my car pulls up, I go outside, and look at the tire that I drew on when I first arrived at the dealer early in the morning. And guess what?! The pen mark was on the same tire. My tires were never rotated! As any normal person would, I raised xxxx 🙃 I talked to the manager, Manni, and he gave me 2 free services, and a car wash. That helps soften the blow, but it does not take care of the problem. Jason was rude, and disrespectful, and I would not be surprised if he is the one that told the technician to skip the video process and tire rotation to "cut some corners." What a coincidence that my tires were not rotated, when they were supposed to be, and that a video wasn't recorded, when it was supposed to be?! Sunni Lewis, also another service advisor, was also very disrespectful, and rude. Jumping into conversations that had nothing to do with her. Telling me I was being rude and disrespectful, and trying to stand up for Jason. Telling me it was the technicians fault, not Jason's. I disagree, I put 100% of this on, Jason! Manni, thank you for your help, but I hope to see some new faces next time I come around. I will continue to show my face there. More

If you want a KIA don't walk but RUN to Beck & Masten and ask for Amir Mikhael! Story time! After having a HORRIBLE experience at another dealership by Almeda Mall where they attempted to add on $6,000 f ask for Amir Mikhael! Story time! After having a HORRIBLE experience at another dealership by Almeda Mall where they attempted to add on $6,000 for extras I don't want, and tell me that it was mandatory to buy the car.i was ready to just give up for a while but then I'd be without a car. Hubby and I went to Beck & Masten the next day and were paired with Mr. Amir and had the best car shopping experience! He helped me find my Surf Blue Soul EX and I was able to purchase it without ridiculously inflated add ons I don't want and leave with the car & extended warranty I wanted and stay in my payment range. I will send my friends family and acquaintances to Mr. Amir at B&M! More

Kumil was by far professional, courteous and considerate. He explained everything they were going to do very thoroughly. I will continue to have my car serviced by Becken Master Dealership/Service. Most He explained everything they were going to do very thoroughly. I will continue to have my car serviced by Becken Master Dealership/Service. Most excellent Kumil sir, thank you! More

Worst dealership ever. Give you a deal then add things such as car mats and other warranties and say you can have the vehicle unless you accept every fee and addition . Plu Give you a deal then add things such as car mats and other warranties and say you can have the vehicle unless you accept every fee and addition . Plus they are rude and tell you they have plenty of other customers. More

The dealership was very nice. They were helpful, patient, informative and personable. I would recommend it to others. I liked the music being played while we waited. They were helpful, patient, informative and personable. I would recommend it to others. I liked the music being played while we waited. More

Margo was kind and helpful with assisting with my Kia sportage. She supported with getting my pre paid service squared away. Made the process super easy. sportage. She supported with getting my pre paid service squared away. Made the process super easy. More

Always a pleasure working with this dealership from purchase through maintenance. Friendly, helpful and professional. purchase through maintenance. Friendly, helpful and professional. More

Sunni was awesome. She was very professional, attentive, and helpful. I had an excellent experience with Beck & Masten service department and I will definitely be retur She was very professional, attentive, and helpful. I had an excellent experience with Beck & Masten service department and I will definitely be returning to see Sunni when my vehicle needs service again. More