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Beck & Masten Kia

Tomball, TX

4.5
334 Reviews

25503 Tomball Parkway

Tomball, TX

77375

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Showing 334 reviews

December 28, 2024

I didn't ever take our vehicles to dealerships before having a Kia, but I've been pleasantly surprised by how well we're taken care of at Beck & Masten. Jason Lucas is my favorite service rep - he always More

by TheBookLady
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Lucas
Dec 29, 2024 -

Beck & Masten Kia responded

Hi, we're happy you found our staff Jason Lucas to be so supportive during your experience here at Beck & Masten Kia. Feel free to reach out to us if you need anything. Have a wonderful day.

December 28, 2024

I had an issue with the Cal tech product when bought the a week ago due to communication during finance. It’s lot to digest for electronic contract. There are 3rd party contracts that’s non cancellable such More

by venkbhat
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doc Burke
Jan 01, 2025 -

Beck & Masten Kia responded

Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Joseph Pierce General Manager josephpierce@Group1Auto.com

December 27, 2024

Sales department was great. The service department needs alot of work. I value communication and the lack of it in the service department was appalling. It was not with just o More

by missydixon1210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jalal most recent, Madison time before
Dec 27, 2024 -

Beck & Masten Kia responded

Thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Elias Perez Service Director eliasperez@group1auto.com

December 27, 2024

We got a car with Cielo. She was very polite and knowledgeable about the car we were getting. More

by dj.canales112202
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cielo
Dec 27, 2024 -

Beck & Masten Kia responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

December 27, 2024

Bought a car with Cielo, She was very professional and knowledgeable of our 2025 Kia K4. She will always be honest and genuine about the buying process. Will be back for future purchases. More

by mcanalesjr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cielo Mesa Dordan
Dec 27, 2024 -

Beck & Masten Kia responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

December 24, 2024

Great customer service from Jason! My wait was pleasant and everyone made sure I had everything I needed More

by kerra0705
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Dec 25, 2024 -

Beck & Masten Kia responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

December 24, 2024

Excellent customer service! Car servicing was completed timely with thorough diagnosis and professional recommendations. Thank you More

by Mike Okorie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasón Lucas
Dec 25, 2024 -

Beck & Masten Kia responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

December 23, 2024

I love the service and the kindness I receive from the advisor and also was a lot faster. More

by costymejia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Dec 25, 2024 -

Beck & Masten Kia responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 21, 2024

The service advisors seem to keep customers well informed regarding any situations with their vehicles as needed. More

by Chanel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Lucas
Dec 22, 2024 -

Beck & Masten Kia responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

December 20, 2024

Good dealership, fast service department, and every person is friendly and willing to help answer questions More

by farther_tanks_6v
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jalal Barazi
Dec 22, 2024 -

Beck & Masten Kia responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

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