Beck & Masten Kia

Everyone was very friendly and helpful which we really appreciated. They did their very best.. appreciated. They did their very best.. More

Awesome dealership, everyone very helpful. A great place to get your new car. I am very happy. A great place to get your new car. I am very happy. More

Great folks at this dealership! Always so friendly and helpful. I’m willing to drive further to get service from them because of this. Always so friendly and helpful. I’m willing to drive further to get service from them because of this. More

Ive had more vehicles than one should have owned by at the age of 40 and lived in multiple states. This dealership by far surpasses any other dealership in quality of service and knowledge in the parts an the age of 40 and lived in multiple states. This dealership by far surpasses any other dealership in quality of service and knowledge in the parts and services department, mechanical department and warranty division. #Margo, was my service provider and ad long as I can help it she will be the only person I go to ever again More

Service was done in a timely manner. Everything was completed. They gave me a courtesy ride to work. Everything was completed. They gave me a courtesy ride to work. More

Easy in and out once you can get thru their phone system. Will be awesome once new buildings are complete. Will be awesome once new buildings are complete. More

They where very experience talking with me and telling me everything that would be done. They explain everything to the fullest. everything that would be done. They explain everything to the fullest. More

The service adviser Margo, was very nice and went out of her way to make sure my service needs were met. She is a true asset to the dealership. her way to make sure my service needs were met. She is a true asset to the dealership. More

Margaret Bearb went above and beyond to make sure my experience was better than my last! I will continue to bring my car here if she is at this dealership experience was better than my last! I will continue to bring my car here if she is at this dealership More

I suppose I should take some blame in not reading all of the awful reviews from this dealer beforehand but everyone's experience is different and wanted to give them the benefit of the doubt that maybe thei the awful reviews from this dealer beforehand but everyone's experience is different and wanted to give them the benefit of the doubt that maybe their dealer had improved since the last review... man was I mistaken. My car salesmen was Brandon, but I only ever talked to him 1 time, most of my interactions were with another employee. I didn't even have my car for 3 days before the remote start wasn't working. Not a huge deal but it did raise some concerns. The next day the check engine light came on. I called the dealer to express my concerns, the girl on the phone told me to call Volkswagen as it was not their issue since I didn't purchase their warranty. I advised that I didn't even own the vehicle entire week and was already having issues. She told me to reach out to the person I bought it from. I reached out to Brandon, after multiple attempts I got ahold of him. I asked him if I could just return the car being that it hadn't been a week and they didn't really seem to care that the vehicle they sold had issues. He told me their dealership doesn't have a return option. Brandon advised that he understood the concerns he would reach out to a manager. 2 days went by before he sent me a text that asked if I bought their warranty, to which I told him no and have yet to hear from him or anyone at Kia. I do 100% believe that they got this car on a trade in with the check engine light already present, cleared the codes and put it on the lot to sell, which would explain why the remote start didn't work at all. When you buy a car it should be an exciting experience.. this was the absolute worst experience I have ever had in my entire life and I work in the auto industry!! More