Beck & Masten Kia

This was my first time at Beck & Masten Kia, and I can confidently say this is now our go-to dealership. I had a terrible experience at a different dealership when I bought my last Telluride, so I came confidently say this is now our go-to dealership. I had a terrible experience at a different dealership when I bought my last Telluride, so I came in a little skeptical, but the team here completely turned that around. Everyone was super friendly and welcoming from the moment I walked in. I barely had to wait before being helped, and I ended up working with their Salesman of the Month. He was awesome, helpful, laid-back, not pushy at all, and even took the time to chat with me about my kids. The dealership itself is really nice and spacious. My family was able to relax comfortably inside, and my youngest daughter, even had fun interacting with their big cardboard Carfax fox. Little things like that made the whole experience feel relaxed and family-friendly. The process was surprisingly fast. Even the finance manager, who was clearly slammed, was still friendly and efficient. My only (small) critique was that they could use more finance staff. I got rushed out of the office a bit before I finished everything with USAA, but they followed up quickly and I was able to pick up the car just 30 minutes later without any issues. There was also a small hiccup with a missing rubber cup holder insert in the used Telluride I bought, but my salesman took care of it immediately without making it a hassle. All around, this was the best car-buying experience I’ve had. Great people, great service, and a dealership that genuinely makes you feel welcome. Highly recommend Beck & Masten Kia in Tomball. More

Always polite and willing to help. I appreciate them explaining the problem to me in detail I appreciate them explaining the problem to me in detail More

The dealership is amazing. The staff was friendly, very helpful and answered all of my questions. Mr. Maldonado helped me today and he was great. The staff was friendly, very helpful and answered all of my questions. Mr. Maldonado helped me today and he was great. More

A little slow but does decent work at reasonable prices will definitely use them again will definitely use them again More

Service Rep, Jason was through. Informed me of other options that I may consider. Job completed in less time than stated. Thumbs up. Informed me of other options that I may consider. Job completed in less time than stated. Thumbs up. More

Usually a good experience. But 1) online service reservation didn’t inform service manager of items to be done or question I submitted, 2) online tracking didn’t update status But 1) online service reservation didn’t inform service manager of items to be done or question I submitted, 2) online tracking didn’t update status (service was done and tracker said it hadn’t started), 3) I made reservation because I had to wait, but was told it may be 1.5 to 2 hours (why wasn’t reservation time reserved for me), 4) Actually took 3 hours, which is unacceptable for simple oil change and tire rotation.. They had some remodeling going on, and this was first bad experience, but seems like they need to fix their scheduling to not book too many at same time and try to acknowledge their mistakes and try to make things right so I want to return instead of acting like this is normal. More

Service advisors were friendly and helpful. . The place was clean and well kept and I left with a clean car!!!😄 . The place was clean and well kept and I left with a clean car!!!😄 More

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Outstanding service from Jason Lucas, very professional and highly knowledgeable. Great experience will be back and highly knowledgeable. Great experience will be back More

Just love the comfort of feeling like family. Having that nephew or niece makings sure their Dad or Mom is providing a great deal and service of being apart of a great family Having that nephew or niece makings sure their Dad or Mom is providing a great deal and service of being apart of a great family More