
Beck & Masten Kia
Tomball, TX
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Beck and Masten Kia has been by far the best dealership experience I've had. Their attention to detail, their customers service. Sales staff, finance department all worked as team to make my buying experie experience I've had. Their attention to detail, their customers service. Sales staff, finance department all worked as team to make my buying experience a very pleasant and I felt happy with my purchase. What I wanted and was looking for. Not what was being pushed on me. Thank you TJ, Shawn, and Garzad for your help and professionalism. More
Was supposed to use my credit score which ranged 821 to 828 but used my son's and charged a 7.9 % interest rate. I told them finance officer he was supposed to use my credit score and he says to late. He c 828 but used my son's and charged a 7.9 % interest rate. I told them finance officer he was supposed to use my credit score and he says to late. He could have easily made the change but he seemed very proud of himself. He could have been an honest broker and was not. My son still does not have his account number to make payments. Nor does he have any copies of anything. It is disgusting that the financial manager would conduct himself in a misleading manner. Since we don't have any documentation I can't be specific as to the financial officers name. The vehicle if fully insured with allstate as required with policy number 975498616. All documents were signed with design or paper since the financial officer claims his system went down or froze. Regardless still no documents and appears to be holding account number or documentation. More
Overall very good. I told them I needed the car back by a certain time and they finished it early. Just did what I asked for. Provided a video from the mechanic that wo I told them I needed the car back by a certain time and they finished it early. Just did what I asked for. Provided a video from the mechanic that worked on my car, stating everything was good. They provided rideshare for me to wait at home. This is my only car. Car was washed when I arrived. Excellent service will definitely use them again. More
Very professional and kind. The representative always kept me updated on a daily basis. The representative that checked me out was very respectful and professional Thank you The representative always kept me updated on a daily basis. The representative that checked me out was very respectful and professional Thank you Mitchell Haynes Have a blessed day More
Had a great experience at Beck & Masten Kia. Buying process was really easy. Love my K5. Thanks again for making it so easy for me to purchase my first car. Buying process was really easy. Love my K5. Thanks again for making it so easy for me to purchase my first car. More