
Beck & Masten Kia
Tomball, TX
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Service advisor Sunni always goes above and beyond. She is friendly, knowledgable, and instills confidence in the service to customers. She is a valuable asset to this dealership She is friendly, knowledgable, and instills confidence in the service to customers. She is a valuable asset to this dealership More
My sales Gavin explained me in great details. If I decide to buy my next car without a doubt I will go for this dealership. Wonderful staff always willing to help If I decide to buy my next car without a doubt I will go for this dealership. Wonderful staff always willing to help More
When I bought my used car I bought the pre-paid Oil Change package, and have regretted it ever since. I had a 10 AM appointment for my Oil Change, after a long wait to check-in, she realized that I hav Change package, and have regretted it ever since. I had a 10 AM appointment for my Oil Change, after a long wait to check-in, she realized that I have a Ford, and said the oil filter would have to be ordered adding another hour to my wait. When I scheduled the oil change, it stated on the reservation that it was a Ford, so it seems as though they should have been prepared. I feel like they make this process difficult on purpose so that I will stop coming for oil changes and they can keep my money for the pre-paid oil change package. I left the dealership after three and a half hours, for an oil change. More
As soon as I drove up and was met by the advisor I felt under pressure, she immediately started telling me I needed 2 tires and a front alignment...this was even before I had the tech inspect the car....I under pressure, she immediately started telling me I needed 2 tires and a front alignment...this was even before I had the tech inspect the car....I said I didn't want nothing more than the oil change I had made an appointment for. It took approx 2 hrs for an oil change, why have an appointment if it takes 2 hrs...I was not impressed and felt they were there to make a commission. I will take my business back to Cowboy Kia. More