Beck & Masten Kia

Service department is a joke. Had an appointment for an oil change at noon. Waited 2 hours before asking for an update. My car still hadn’t been touched. Was told give them 20 min Had an appointment for an oil change at noon. Waited 2 hours before asking for an update. My car still hadn’t been touched. Was told give them 20 minutes. Asked what the hold up was because 4 customers who came in AFTER me were already gone. Was told it’ll be done soon. No explanation. Maybe don’t allow someone to schedule an appointment if they aren’t available at that time. My “service advisor” Madison, rolled her eyes at me and told me I could take it and leave since it hasn’t been pulled in yet. Then laughed. Maybe train your advisors on respect and common courtesy. I wasn’t asking for much just an update. Another hour later it still hasn’t went done. The service department here used to be amazing. It’s definitely gone down hill since the last time I was here. More

Great customer service and friendly people. They provide great, friendly service! TJ was awesome in helping make my purchase. They provide great, friendly service! TJ was awesome in helping make my purchase. More

Sunny felix helped get my telluride in and serviced for computer updates in such a timely and courteeous manner! computer updates in such a timely and courteeous manner! More

Great customer service and friendly people. I personally have had no issues taking my car to them. They have treated me well and took care of my car maintenance. I personally have had no issues taking my car to them. They have treated me well and took care of my car maintenance. More

The dealership and especially the sales rep was very patient and understanding of my needs and wants patient and understanding of my needs and wants More

10:00 appt oil change. In line with no appt. Was useless. Need appt lane. In line with no appt. Was useless. Need appt lane. More

Took me two weeks to get my car looked at and then another two weeks to get an oil leak fixed. Could never get a hold of anyone to let me know the progress of my car worst experience ever. another two weeks to get an oil leak fixed. Could never get a hold of anyone to let me know the progress of my car worst experience ever. More

They provide great, friendly service! My service consultant, Jason, did everything to ensure my Kia experience was great during an extended warranty service. My service consultant, Jason, did everything to ensure my Kia experience was great during an extended warranty service. More

This was our family's 3rd purchase with Beck & Masten Tomball and it was EXCEPTIONAL service like before!! James Carter is always a professional & courtesy salesman!! Jarvis, the finance manager, went ov Tomball and it was EXCEPTIONAL service like before!! James Carter is always a professional & courtesy salesman!! Jarvis, the finance manager, went over and beyond to ensure I got the best interest rate! More

The staff was and is genuinely nice and attentive; the process was quick and easy. process was quick and easy. More