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Beck & Masten Kia

Tomball, TX

4.5
334 Reviews

25503 Tomball Parkway

Tomball, TX

77375

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Showing 334 reviews

April 23, 2025

It was time for a good checkup on my Kia Soul. Funny, I was about to write, “it was time for a good checkup on my soul”. That’s a funny thought. Anyway, Margo got me checked in quickly and com More

by Sheila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margo B and the Service Department.
Apr 25, 2025 -

Beck & Masten Kia responded

Hi Sheila, thank you for taking the time to leave a review for us at Beck & Masten Kia. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 22, 2025

Had an appt at 8am for oil change 21/2 hours later finally left dealership. Customer service was terrible More

by Robconrey45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Customer service rep. Don’t know name
Apr 24, 2025 -

Beck & Masten Kia responded

Thank you for your feedback, and we sincerely apologize for the delay to your appointment. We understand how valuable your time is and truly appreciate your patience. We're continuously working to improve our workflow and overall experience. We hope to serve you more promptly on your next visit! Elias Perez Service Manager eliasperez@group1auto.com

April 18, 2025

Service department is sub par the advisors don't follow through before releasing a vehicle, they have a text app tonget updates and I have had no communication back from my advisor. Terrible customer servi More

by mgutchak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Margo and Cameron
Apr 23, 2025 -

Beck & Masten Kia responded

Thank you for sharing your experience. We're sorry to hear that our service did not meet your expectations. Your feedback is important to us and helps us improve. If you have an questions or would like us to discuss further, do not hesitate to reach out to me directly. Elias Perez Service Manager eliasperez@group1auto.com

April 16, 2025

Margo, my service advisor, was awesome. She was knowledgeable, friendly and willing to answer all my questions. She was very professional when explaining the service process. More

by DruFreeasabird
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margo
Apr 17, 2025 -

Beck & Masten Kia responded

Hi, we're happy to hear you had such a positive experience with Margo! Feel free to reach out to us if you need anything. Have a wonderful day.

April 16, 2025

Grear service and the timing for repair xas great, i would tell my family how good it was. More

by MURPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Maldonado Beck
Apr 18, 2025 -

Beck & Masten Kia responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 16, 2025

This dealership is always honest answering any of my questions. When I have to change my oil, they do a good job of giving me their availability and getting the job done quick. More

by daniel_perez08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Rosenbaum
Apr 18, 2025 -

Beck & Masten Kia responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 12, 2025

Absolutely unacceptable experience — avoid this dealership if buying online. I was in the middle of purchasing a vehicle. I had already submitted my credit application, they had agreed to my tra More

by fbermea
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kenny Simmons
Apr 15, 2025 -

Beck & Masten Kia responded

I apologize that the vehicle you were interested in was sold. Could you please contact me with more information about the vehicle you were interested in? I would be happy to assist you in trying to locate another vehicle. I look forward to speaking with you. Loab Burke 281-655-3160 Thank you, Farzad Elyasi General Manager

April 08, 2025

Every time I go the service is exceptional . today it was above exceptional today. Kudos More

by denadejay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jalal
Apr 11, 2025 -

Beck & Masten Kia responded

Hi, our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

April 08, 2025

Johnny was very professional and nice. He took good care of my car. Recommend him! More

by Waseemroha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny
Apr 11, 2025 -

Beck & Masten Kia responded

Hi, we're happy you found Johnny to be so supportive during your experience here at Beck & Masten Kia. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 05, 2025

I went in for a transmission fluid on my Kia telluride and everything went good from the start my service advisors name was Morgo B and she was excellent the only issue I had was the status on the interne More

by Mcosmejr1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgo B
Apr 08, 2025 -

Beck & Masten Kia responded

Hi, thank you for your kind review; we are happy to pass your comments to Morgo B here at Beck & Masten Kia! We are always more than happy to assist you if anything else comes up. Take care!