Beck Toyota

Great online sales help with locating a vehicle I contacted Beck Toyota and several other local Toyota dealers one night to see if they had a specific RAV4 Hybrid that I was ready to buy. I let them I contacted Beck Toyota and several other local Toyota dealers one night to see if they had a specific RAV4 Hybrid that I was ready to buy. I let them know the color, options, etc. that I was looking for. The next morning, Kensey had emailed me that they had located a vehicle that matched what I asked for. While it wasn't on their lot, they could order it in for me. Among all the local dealers that I contacted online, SHE WAS THE ONLY PERSON that actually found me exactly what I wanted! (The other dealers all sent me back vehicles with different trim lines, different colors, different options, and so forth. They tried to talk me into something that met THEIR needs rather than listening to their customer.) Kensey was super-responsive to my emails and phone calls. Beck Toyota's price was also very competitive. When I buy my next Toyota, I will save myself some headache and go to Beck first! More

Attempted to schedule a rountine maintenance I phoned dealership. Lady who answered was very courteous. I was transferred to service department. Again, lady who answered was very courteous and pr I phoned dealership. Lady who answered was very courteous. I was transferred to service department. Again, lady who answered was very courteous and professional. She informed me a service scheduler could text to communicate to schedule an appointment if texting was a better option. I agreed to texting. I almost immediately was contacted by someone. Again, very courteous and professional. I responded, answered questions and confirmed I wanted to schedule. That is where the good experience ended. I NEVER received another text. I decided maybe person was off that day, or became busy. I waited until next day (Saturday) I sent another text asking if more information was needed. I decided then if they wanted my business, they would respond. If not Saturday, they would on Monday, or Tuesday. No, I received no text or even a call from someone else. I scheduled service online with another Toyota dealership and have had a great experience. I am new to the Indy area. I chose Beck due to great reviews, I see tons of vehicles with their logo on the back and have seen the dealership. I was impressed. Sadly, that fell quite short based on lack of professionalism. Not only was a service customer lost, any sales are also lost from me. More

Great Experience!!!! We had the pleasure of purchasing our vehicle from Trent Purdue. Trent was very helpful and knowledgeable. We would highly recommend Trent Purdue and We had the pleasure of purchasing our vehicle from Trent Purdue. Trent was very helpful and knowledgeable. We would highly recommend Trent Purdue and Beck Toyota for your next vehicle purchase. More

Sales Rep Trent Purdue Trent Purdue assisted us with our 5th vehicle purchased thru Beck. This is the 2nd time we have had the pleasure of working with Trent with the purch Trent Purdue assisted us with our 5th vehicle purchased thru Beck. This is the 2nd time we have had the pleasure of working with Trent with the purchase of a new vehicle. Trent blew it out of the park with his customer service! He is kind, patient and very knowledgeable about the vehicle we purchased. We finalized our paperwork close to 9pm, Trent stayed after 9pm and assisted us with downloading our phone over to the vehicle phone as my husband is not too keen with technology. We always feel at ease dealing with Trent. If you are in the market for a new vehicle, I would highly recommend putting your faith in Trent! More

Very easy! I would go to Beck Toyota again for my future car buying needs. Trent Purdue was the used car salesman I worked with and he was great! He was helpfu I would go to Beck Toyota again for my future car buying needs. Trent Purdue was the used car salesman I worked with and he was great! He was helpful and gave me his cell phone number to make sure I could keep in touch or ask any questions I might think of. He didn't come on too strong and that's what I liked most about him! More

How it should be! iPad absolutely no intention, not idea that on the morning that I met Dave Langston, I would be purchasing a vehicle. We were there for service on my iPad absolutely no intention, not idea that on the morning that I met Dave Langston, I would be purchasing a vehicle. We were there for service on my wife's RAV4 , & just killing time walking the lot. An older model RAV4 caught my eye about the time Dave showed up & introduced himself. I let him know we were just killing time, and he said to let him know if we had any questions. After further review of the RAV4, I did, and true to his word, he was there, and answered each one, in a non scripted, no pressure way. Long story short, I bought the RAV4, and still find myself having questions on some of the "technology", and all I do is text Dave, and he is there to answer... what a great guy he is Thanks More

Outstanding Experience We had the pleasure to work with Trent Purdue and Derek Kemmerlin. Both were very professional, friendly and knowledgeable. Trent explained all of t We had the pleasure to work with Trent Purdue and Derek Kemmerlin. Both were very professional, friendly and knowledgeable. Trent explained all of the feature on the vehicle that we were interested in and Derek took additional time and found us a wonderful service warranty. From start to finish we were treated with respect and welcomed. The shopping experience for our new car was outstanding and we will look to them in the future when we are ready for our next new car. Thank you Trent and Derek More

Hassle free experience Trent was very knowledgeable about the vehicles he was showing us. He was not high pressure and let us leave without hassle the first time we visited. Trent was very knowledgeable about the vehicles he was showing us. He was not high pressure and let us leave without hassle the first time we visited. We felt good about our interaction and when we were ready to buy returned to the dealership to work with Trent. We bought our vehicle and he made the paperwork as easy as possible. Would recommend Trent and Beck Toyota to anyone. More

Beck Toyota well kept house !! Beck Toyota has a very well kept business from "TOP to BOTTOM". Our salesperson was "Johnny on the spot" (Trent Purdue) !! The entire staff seem to b Beck Toyota has a very well kept business from "TOP to BOTTOM". Our salesperson was "Johnny on the spot" (Trent Purdue) !! The entire staff seem to be busyness like. More

Trent was Awesome! I went to the dealership not expecting to purchase anything, but wanting to see a range of cost I could expect for when I was ready to make that big p I went to the dealership not expecting to purchase anything, but wanting to see a range of cost I could expect for when I was ready to make that big purchase. I knew I wanted a Prius, and there were two pre-owned on the lot. Trent quickly met us where we were. He was friendly, knowledgeable, and personable. I ended up leaving the dealership that day with a 2014 Prius ... that I love! If it wasn't for Trent being so attentive and knowledgeable, I would have walked out of the dealership without a new car. I leave a four-star review because the finance guy was not as personable or friendly. I know he was busy, but I didn't get a good picture of where my down payment was going. I would have liked for him to explain it in clear terms instead of rushing through the necessary paperwork. I later went in to have someone explain the balance of my loan and where exactly my down payment was applied, and had my questions answered very clearly by the front desk staff in the showroom. I also ran into Trent, who remembered that I name my cars. That just solidified for me that we weren't just a sales commission for him. He truly listens. He made the experience at Beck Toyota the reason I would recommend them to friends. More