Beck and Masten Buick GMC Coastal Bend

Could not find issue Vibration issue in drivetrain. Took it there to diagnose. Made me take it to discount tire to rebalance the tires 2 times. Than they made me have disc Vibration issue in drivetrain. Took it there to diagnose. Made me take it to discount tire to rebalance the tires 2 times. Than they made me have discount change the tires to a new set. Luckily for me discount tire manager was courteous and understanding even though they knew it wasn’t their tires causing the issue. Finally they were able to track it down to the transmission converter. Waste of my time having to rebalance tires that were not the issue. Service advisors never once called me to update me on status. Always had to call them everyday to get a status. Ridiculous customer service and I will never take my vehicle back their again. More

Great Service My experience here was wonderful. They even dropped me off at work and picked me up while my car was being serviced. i will definitely be back. My experience here was wonderful. They even dropped me off at work and picked me up while my car was being serviced. i will definitely be back. More

Very underhand.Call me at 361-563-7394.will explain. I am not happy with my truck.when I sign the papers and got into the truck i realized the lack of features.I told them what I wanted.i call and told t I am not happy with my truck.when I sign the papers and got into the truck i realized the lack of features.I told them what I wanted.i call and told them didn't like told nothing we can do about.Very unprofessional. More

Amazing same-day service Being 2000 miles from home (Ontario, Canada), this Texas dealership's service centre went above and beyond to help us out by getting in the required p Being 2000 miles from home (Ontario, Canada), this Texas dealership's service centre went above and beyond to help us out by getting in the required parts and fixing the problems in our Silverado the same day. They shuttled us to & from their location to a local venue and kept us updated on the progress. This is why we buy GM and why we feel confident about being able to travel North America knowing this dealer network exists. Thank you so much Beck and Masten Buick GMC Coastal Bend. We truly appreciate your Service Advisor Robert and Tech Specialist Joe who completed our work and kept us informed. Tracy & Tim Mills More

What customer service should be I’m first time buyer and this was first time my vehicle needed service and all the questions I had were answered Without making me feel like I was bei I’m first time buyer and this was first time my vehicle needed service and all the questions I had were answered Without making me feel like I was being told anything because I’m just a woman. They actually tried to educate me your salesman should be same way instead of acting like it’s another vehicle sold More

Routine Maintenance Great job! Excellent costumer service and attention to detail. True professionals. Strongly recommend this location. Clean location and outstanding s Great job! Excellent costumer service and attention to detail. True professionals. Strongly recommend this location. Clean location and outstanding service department. Friendly staff. They got my business. More

Great Service Justin did a great job helping me out getting into my new 2018 GMC Yukon XL. Highly recommend him as your sales person. Friendly and Courteous staff. Justin did a great job helping me out getting into my new 2018 GMC Yukon XL. Highly recommend him as your sales person. Friendly and Courteous staff. More

Trusted Professional, prompt service. Robert was courteous, helpful, and professional. So far I’ve only used the service department. I drive away with conf Professional, prompt service. Robert was courteous, helpful, and professional. So far I’ve only used the service department. I drive away with confidence that my car was serviced well and knowing that I can bring it back (if something was not to my satisfaction) without hassle. Their guarantee is also a plus. I guess the only negative would be it’s a bit pricy. More

Great experience, From the time my wife and I were greeted by salesman Pedro Cruz at the front door until we left with two new vehicles it was a great experience. Eli From the time my wife and I were greeted by salesman Pedro Cruz at the front door until we left with two new vehicles it was a great experience. Eli Iin the finance dept was a delight as well and very knowledgeable. More

Fast and friendly Took my vehicle in for and oil change and tire rotation. The technician called in a few hours with service complete. Vehicle picked and ready to go. Took my vehicle in for and oil change and tire rotation. The technician called in a few hours with service complete. Vehicle picked and ready to go. More