Bell Audi - Service Center

I went for a detail and was very disappointed. The inside was not clean, the cup holders was dirty and the mats were very slippery. They kept my car for 4hours. The outside look like a regular car The inside was not clean, the cup holders was dirty and the mats were very slippery. They kept my car for 4hours. The outside look like a regular car wash it didn’t have that shine and buff that I expected for the amount that’s charged for a detail I expected my car to look brand new. Also, I opened my trunk only to find the mats dirty as well. I was very disappointed. However, The customer service was excellent Nik was very helpful. More

Bell Audi was the only dealer I called who recognized I still had prepaid maintenance remaining on my vehicle. They saved me a lot of money on my annual service! still had prepaid maintenance remaining on my vehicle. They saved me a lot of money on my annual service! More

Great service. Great people skills. Friendly. Good followup. Respectfull. They make you feel comfordable and confident. Itegrity. Great people skills. Friendly. Good followup. Respectfull. They make you feel comfordable and confident. Itegrity. More

We bring two cars to Bell Audi for service. We love that they provide us with a loaner car for the duration of our vehicles maintenance. Staff is knowledgeable and cb pleasant. We love that they provide us with a loaner car for the duration of our vehicles maintenance. Staff is knowledgeable and cb pleasant. More

Our service advisor Dan Rojas accommodated us and answered our questions to our satisfaction. Made sure the car was well taken care of. answered our questions to our satisfaction. Made sure the car was well taken care of. More

This past Saturday as I was driving through NJ on my way to South Carolina I got a nail in my tire. I called Bell Audi as they were the closest to my location. A woman answered my call, took my tire size to South Carolina I got a nail in my tire. I called Bell Audi as they were the closest to my location. A woman answered my call, took my tire size and put me on hold. I was on hold for over 20 minutes waiting to see if they had the tire in stock. When she finally returned to the phone she hung up on me. I called right back and got her on the line again. No apology for hanging up. She put me on hold again, not for as long this time and came back saying the tire wasn’t in stock. Not being from the area I asked if she could check other locations: she said no. I then asked if she could direct me to other local dealers, she gave me a location I’m Canada!!! My situation wasn’t bad enough, I had to deal with this total Incompetence. I wasted close to an hour on the phone when I could have been looking into other options. Ended up having to stay in Nj for the weekend. I was able to locate a tire at Audi Meadowlands on Monday morning. I would never use Bell Audi if I lived in the area!’ Terrible customer service. Audi Meadowlands for service is the way to go in NJ in my opinion. More

When I entered the dealership it was a very friendly atmosphere. I was helped as soon as I drove in. The man I spoke with went over some of the things they would be checking on the car. The only thing t atmosphere. I was helped as soon as I drove in. The man I spoke with went over some of the things they would be checking on the car. The only thing there was a problem with was no loaners available. More

I went to Bell Audi for an oil change and a recall. I was in and out within an hour. Plus they did a great job washing my Q5.! Great Job! Alphonse was wonderful! I was in and out within an hour. Plus they did a great job washing my Q5.! Great Job! Alphonse was wonderful! More

Scheduled a 30K service for my leased A6. Obtained a loaner for the day as several updates/recalls were needed. Service was provided as described, and they even identified a nail in the rig Obtained a loaner for the day as several updates/recalls were needed. Service was provided as described, and they even identified a nail in the right rear tire that they were able to fix (at no cost). I was provided with excellent service and courtesy. More

On time very nice explanation about what would be done and cost done on time perfect and cost done on time perfect More