Bell Lexus North Scottsdale

Great service department. Had my battery die and they were able to fit us in on a busy Monday morning. Dieter is really a great. Had my battery die and they were able to fit us in on a busy Monday morning. Dieter is really a great. More

Can't do better than Bell Lexus service. I have been going to Gary Kruetz from the time I first moved her in 2006 back when he was at Scottsdale Lexus. When he left to go to Bell, so did I. I have been going to Gary Kruetz from the time I first moved her in 2006 back when he was at Scottsdale Lexus. When he left to go to Bell, so did I. He is the best. Very conscientious, very personable, always focused on what is best for me and my 2002 SC430. The staff there is great overall. Very friendly and in the sincere way - - not the phony "marketing" kind of way. As long as Gary is there, I'm there. You can't do better. More

Class act! I love my NX200T FSport and I love Bell Lexus! When we bought our car, we were never pressured which was good because my husband does not like salesm I love my NX200T FSport and I love Bell Lexus! When we bought our car, we were never pressured which was good because my husband does not like salesmen! Jim Harrison was wonderful to work with and we appreciated all the time he spent with us. We travel 400 miles to have our car serviced, and we always enjoy going there. Doug Burton is our service guy and he is FULL of personality! He remembers everything about us and takes good care of us. When we bought our car, I was so impressed with the cleanliness of the facilities! They had a couple of guys using huge buffers to clean the floors in the service area. There isn't a speck of grease anywhere and every car is draped in mats to protect them while cars are being worked on. I had to take a picture of that shop and I posted it on Facebook! It was cleaner than some hospitals I've been in! The waiting room has comfortable leather chairs with tv and free wifi. They have a snack bar where you can get free drinks, sandwiches and treats. In the past, we took a loaner car while ours was being serviced but now we just wait and enjoy ourselves. Thanks Bell Lexus for 5 star customer service! You're a class act!! More

Bell Lexus changed my mind about car shopping! To start this review, you must know that I detest car shopping. So much so, that my husband said it was a really good afternoon when I only got mad a To start this review, you must know that I detest car shopping. So much so, that my husband said it was a really good afternoon when I only got mad at 1 out of 3 sales personnel the first afternoon we went to test drive various models! We were looking for a used, smaller SUV and had been considering about 3 different manufacturers, although I had a soft spot for the Lexus RX models as I had owned one previously. We found a great looking used RX 350 at Bell Lexus and went on a test drive with Greco Barbaro who was pleasant and actually listened to us when we said we were just starting the process and not ready to buy that day. He didn't push us verbally or herd us inside of the dealership so that his manager could take over the squeeze. Thank you for listening to us Greco! When we decided we wanted to pursue this particular Lexus further, Greco worked with us allowing us various options that would enable us to take the car to our own mechanic to check it thoroughly before proceeding. All was good and the sale process went smoothly without any last minute surprise add-ons. The dealership even beautifully repainted a medium-sized scratch on the back bumper that we asked if they could address. What a pleasant experience! Upon picking up the car, we noticed that the car did not have it's extendable luggage cover. Not essential, but it's nice to have, and we just didn't notice that this particular vehicle was missing the part. Greco contacted the previous owner of the car, but he did not have the cover. However, Greco, post-sale, pursued in finding us the correct part. That is customer service like it used to be! Thank you, Greco for your part in making this car purchase one of the easiest, most pleasant ones I can remember. More

Best car buying experience EVER. Our salesman Mel was outstanding ! He is extremely knowledgeable about the Lexus products, and went above and beyond to ensure that we would get the v Our salesman Mel was outstanding ! He is extremely knowledgeable about the Lexus products, and went above and beyond to ensure that we would get the vehicle by c.o.b. I recommend Bell Lexus and Mel to anyone looking to purchase a vehicle. More

ATTITUDE ATTITUDE AND MORE ATTITUDE Went into this dealership to purchase a car about 3 weeks ago. Found a very low milage 2015 Lexus that I liked. I was trading in a low milage car fo Went into this dealership to purchase a car about 3 weeks ago. Found a very low milage 2015 Lexus that I liked. I was trading in a low milage car for the same year. My car had a higher MSRP. The salesgirl offered a test ride and called the manager over to appraise my car. He came over to me and told me what the Mannheim auction would pay for my car. I was OVERLY outraged by his approach and ignorance in treating a customer with respect. I stormed out of the dealership. The following day, I telephoned the salesgirl and told her of my interest in the car to which she said that she was off, and would get back to me the following day when she was at the dealership. I never heard from the dealership and wound up buying a car at another dealership. I would DEFINATELY avoid this dealership unless you want to be mistreated by poor customer service!!!! More

Consistently Great Service Another excellent experience at Bell Lexus N. Scottsdale. Not only did the guys fix my primitive car, they did a little cosmetic work--repainted the b Another excellent experience at Bell Lexus N. Scottsdale. Not only did the guys fix my primitive car, they did a little cosmetic work--repainted the bumper and polished my headlights--wow! I can see the road at nighttime now! I have NEVER been the recipient of such consistently great customer service! More

low pressure, dignified experience had a really great, low pressure, dignified experience buying a new car. everyone was very professional from the Aaron the sales person, manager, fina had a really great, low pressure, dignified experience buying a new car. everyone was very professional from the Aaron the sales person, manager, financing, service consultant, electronics consultant. really did a high class job throughout the whole experience. especially like that the sales team didn't keep calling me with high pressure sales tactics. More

Top Notch The guys at Bell Lexus are top notch, and definitely understand the importance of customer service. After owning countless luxury cars over the years, The guys at Bell Lexus are top notch, and definitely understand the importance of customer service. After owning countless luxury cars over the years, I bought my wife her dream car - an RX. Less than a year later I was so impressed that I traded for an IS350. So, the cars are great , but what has really set them apart is the service department. I'm picky and each little issue has been met with an enthusiastic "Let us take care of it". Braxton Johnson, the Service Manager has been particularly accommodating, and is the foundational reason why I'll be buying my future cars here. More

It was a pleasure working with Bell Lexus When I was researching dealerships in the area, Bell Lexus was the first dealership I stopped at in search of my new car. Their certified pre-owned in When I was researching dealerships in the area, Bell Lexus was the first dealership I stopped at in search of my new car. Their certified pre-owned inventory was the nicest I had seen the entire day, with all of their cars looking immaculate. When I found the perfect car for me, the process of negotiation began. First, Bell Lexus gave me what I wanted on my trade-in. Second, they offered a very fair price of my new car and the process was as pleasant as it could possibly be. It was a pleasure working with Normand Neal; he was very nice, entertaining ... More