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Bell Mitsubishi

Rahway, NJ

4.8
1,681 Reviews
From its humble beginnings in 1988, Bell Mitsubishi has grown to become one of the Top 20 Ranked Mitsubishi dealerships in the U.S. Throughout our history, we have strived to provide the best possible customer service experience, by offering a comprehensive new and used car, truck, minivan and SUV inventory, along with top-notch service work completed by our fully-trained, factory certified service technicians. Throughout the years,Bell Mitsubishi has always made customer satisfaction its primary objective. Bell Simply Better!
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1500 US 1

Rahway, NJ

07065

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Showing 1,681 reviews

June 26, 2021

Recently decided to stop by this dealer because my mom & aunt purchased a vehicle from here both in the past 6 months. After doing a little walk through I was just going to go inside and get a card from som More

by boscofinest
Recommend Dealer
No
Employees Worked With
tiff,morales
Jul 02, 2021 -

Bell Mitsubishi responded

Hello, I'm sorry to hear that your visit was not the five star, exceptional experience that we aim for with every customer. I am disappointed to know that you were not treated the way our customers should be treated in our dealership. We are always looking for ways to improve and would like to hear what you have to say. Please reach out to me with the email below and we can discuss your experience and ways we can improve all customers' experience. Neil Hutkin Finance Manager NHutkin@BellMitsubishi.com

June 26, 2021

I don't do reviews but this is for Great Service provided by Mr Miceal (Mike) At Bell Mitsubishi, He helped me all the way till end. keep up the good work i would love to go back for my or my any friends and More

by harrywalker7007
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Monroy
Jun 28, 2021 -

Bell Mitsubishi responded

Hello! Thank you for the five star review! It's wonderful to hear that Mike made your time with us enjoyable and smooth while addressing your vehicle needs. Please don't hesitate to get in touch with us if there is anything else that we can do for you and your vehicle! Take care, stay safe, and we'll see you next time!

June 22, 2021

Nike was fantastic! He worked patiently with us and helped thru every aspect of the car buying process. He never pressured us to buy a car and made sure, till the very end, that we were 100% satisfi More

by chrissie878
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Hutkin, Nicolas Colella
June 19, 2021

The dealership was neat and clean. Everyone was very friendly. I literally would not have this vehicle if it wasn’t for our sales rep Steven. My mind was completely set on another completely different c More

by Rcastro52
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Jaquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 16, 2021

You want me to rate you on the vehicle I purchased, but You want me to rate you on the vehicle I purchased, but when I emailed you about some issues, you stopped responding. I guess my biggest issue is the More

by yrusofine2002
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steven Jaquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2021 -

yrusofine2002 responded

In response to the email I just received You sent me an email wanting a rating last week. I said it wouldn't be fair to give you a rating because of some issues, and I addressed them in an email last week. If you were going to help me out as you stated below, you would have done it already. Today, I get another email, and I finally decide to give you a rating, and all of the sudden you can answer me.. A 10 minute test drive did reveal some things. Brakes were one of them, and tires were the other issue I notice, and I agreed to fix then. But A bad catalytic converter isn't an easy to detect. We all know engine codes can be reset and it can take 100's of miles to come back on. So a 10 minute test drive wouldn't diagnose all conditions. 500 CCA battery that was dated April this year and placed in the truck is not sufficient for a Nissan Truck, and the surges in the alternator may have been caused by the under amperage of the battery. Being that the vehicle won't pass emission inspection due to the catalytic converter, I will now write the Attorney General office in NJ regarding the emission test and see if I have a case being the emissions inspection is taking place in New York, even though the law is written for NJ. The law states When selling any used vehicle to be registered new and used car dealers are required to: (1) make sure that the vehicle can pass emissions inspection; (2) perform or pay for any repairs necessary to pass (emissions) inspection without charge or return the full purchase price to the buyer unless the buyer. Your Email: Dear Christopher , It was brought to my attention that you had some concerns with your vehicle , 1st thing you inspected and test drove the vehicle and was very happy with everything, i did say you have 6 month warranty which is powertrain only . your battery , catalytic converter nor the alternator would be covered under that warranty. when you arrived and met me it was the first time we spoken to so i was not the one to bring you to my dealership on the GMC which I did have available on my lot, unfortunately the vehicle had a pending deal on it which was out of my hand , just because you ran your credit with capital one and you were pre approved , that does not hold the vehicle for you. If you would've of called me like you did when you had the questions about the wheel lock i could've found a way to help you, i highly think the bad review was unnecessary since I went over the top making sure you were happy . Thank you, Steven Jaquez

Jul 30, 2021 -

yrusofine2002 responded

I've contacted you, the dealership and you refuse to give me a straight answer about where my title and registration is. You failed to provide vehicle license plates, title and registration prior to the expiration of the temporary title and/or registration; It's been 60 days and you ignore my phone calls or say you will call me back. I have reason to believe that you the dealer has willfully failed to apply for my title and registration. August 1, 2021 I my temporary tags expire and you state you can't issue me another temporary tag. You have breached the sale of the contract, and are forcing me to rent a car. If this is not resolved by the 1st of August I will start legal proceedings, and once I start I will not stop until it's over.

June 16, 2021

I've been to plenty of dealerships and hands down this one is the best one if you're looking for a car. The sales people are incredibly friendly, honest and work with you to get the best deal possible. More

by AWiernasz91
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Monroy
June 08, 2021

We had a great experience everyone was very friendly and helpful our sales associate Steven Jaquez Turbi went above and beyond to help us and get us the vehicle that we wanted he took his time we were never More

by Ana V
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Jaquez Turbi, Michael Monroy
June 01, 2021

All I can say is wow, I left super satisfied I love Matthew thank you to all that helped me that day receive my new car, I was fed, and was well taken cared of. I consider this dealership family now. More

by Darlenenewland
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar, Dan Velez, Matthew Zezza
Jun 04, 2021 -

Bell Mitsubishi responded

Hi Darlene! Congratulations on your new car! We loved having the opportunity to read your review and we're happy to consider you as part of the Bell Mitsubishi family! We're glad that Matthew went above and beyond to make your time with us special and memorable! As we do with all of our customers, we encourage you to reach out to us if you have any questions or concerns about your vehicle going forward! Please take care, stay safe, and we're looking forward to seeing you next time!

May 27, 2021

Great experience !! Matt was great to work with, he answered all questions, he was very knowledgeable and made the whole experience enjoyable. I would definitely recommend. More

by Mmullen1019
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Zezza
Jun 04, 2021 -

Bell Mitsubishi responded

Hello! We appreciate the five star review and the kind words! Matt is super knowledgeable about our vehicles and is eager to share his enthusiasm with others! He is willing to go the extra mile at any point for our customers and we greatly appreciate all of his dedication! If there is anything else that we can do for you and your vehicle, we are only a phone call away! Please take care, stay safe, and we'll see you next time!

May 25, 2021

This is my second new car in life and my son Michael Monroy sold it to me! Very great dealership and very great service! Management was very great and the fast and friendly service was very nice! More

by Mynor Monroy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Monroy
Jun 04, 2021 -

Bell Mitsubishi responded

Hi Mynor! Congratulations on your new vehicle! It's so heartwarming to hear this story and we're glad that Michael was able to make it happen for you! We consider both yourself and Michael to be part of the Bell Mitsubishi family through and through! We know you're aware of Michael's knowledge and he can answer any questions that you might have about your car, but if you have any other concerns, please don't hesitate to reach out! Please take care, stay safe, and enjoy your new vehicle with Michael!

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