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Bell Road Mitsubishi

Phoenix, AZ

Overview
Employees
Reviews
Vehicles
4.4
2,756 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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1901 E Bell Rd

Phoenix, AZ

85022

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Showing 1,235 service reviews

July 07, 2026

Proffesional service advisor I like his sttitude in interacting with customer He posses professionalism. That's all. More

by rivierarog22
Recommend Dealer
Yes
Employees Worked With
Ian
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July 07, 2026

No attention to detail, they didn't reset the service mileage, no sticker showing my next service date or mileage, I asked them to check the nozzle on the left windshield wiper and they didn't check it, More

by a1cbarrios
Recommend Dealer
No
Employees Worked With
Jillian
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July 07, 2026

He was clear and attentive to what I needed to get done. Also worked well with me to get the appointment and follow through. More

by echilds93
Recommend Dealer
Yes
Employees Worked With
Ian
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July 06, 2026

Polite staff, thorough, low wait times, with a comfortable waiting area up front stocked with amenities. More

by razielsshadow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamison Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jillian Malone
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July 06, 2026

Nice, prompt, The service person explained things well. One thing she did didn't mention them changing the air filter ahead of time but then it was on the invoice. We use a K&N filter so would not want tha More

by imharris1
Recommend Dealer
Yes
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July 02, 2026

Do not trust Bell Road Mitsubishi. They will keep your car for months and then unlawfully hold it hostage to extort money out of you. Our vehicle was left at this dealership for FIVE More

by Kotasherman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt and Scott stapley
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Jul 07, 2026 -

Bell Road Mitsubishi responded

We understand and appreciate how frustrating an extended repair process can be, and we sincerely regret the inconvenience you experienced while waiting for your vehicle. That said, it is important to clarify several inaccuracies in your review. The repair to your vehicle was a factory warranty repair. The timing, approval process, parts availability, and repair procedures for warranty repairs are determined by the manufacturer and other circumstances outside of the dealership's control. Throughout this process, we acted in good faith by providing you with a complimentary loaner vehicle for your transportation needs during the extended repair. As outlined in the loaner agreement signed at the time the vehicle was provided, customers are responsible for returning the loaner in substantially the same condition in which it was received, excluding normal wear and tear. Upon its return, the loaner vehicle had sustained damage, including a damaged tire, windshield damage requiring replacement, and significant interior damage from a major spill. These are separate obligations under the loaner agreement and are the responsibility of the borrower. Our expectation is simply that both parties fulfill their respective obligations. We have completed our responsibilities regarding your warranty repair, and we likewise expect the terms of the signed loaner agreement to be honored. Because this matter now involves disputed legal and insurance issues, it would be inappropriate for us to discuss additional details in a public forum. We remain committed to resolving the outstanding issues in accordance with the applicable agreements and the law.

July 01, 2026

I would give it a 5 Greeted very well did all of her follow up after service More

by LTHARPER44
Recommend Dealer
Yes
Employees Worked With
If Ian correct Jillian
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Jul 01, 2026 -

LTHARPER44 responded

I was greeted very well, no wait time, great follow after service as it should be done, very well done

Jul 01, 2026 -

LTHARPER44 responded

I answered this question no need to be redundant.

July 01, 2026

Service advisor was attentive to me and kept me updated. He also respected my requests for the service of my vehicle. No issues. More

by echilds93
Recommend Dealer
Yes
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Jul 02, 2026 -

Bell Road Mitsubishi responded

Thank you for taking the time to leave a review! We are thrilled to hear that our service advisor provided you with attentive and respectful service. We appreciate your business and hope to continue exceeding your expectations in the future.

June 29, 2026

Courteous, helpful, Jillian did a great job with communication, explaining and answering my questions Jillian kept me informed every step of the way. I also appreciate her great customer service, wh More

by pammyoakley
Recommend Dealer
Yes
Employees Worked With
Jillian
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Jun 30, 2026 -

Bell Road Mitsubishi responded

Thank you for taking the time to share your positive experience with Jillian! We strive to provide exceptional customer service and it's great to hear that she was able to make your repair process smoother. We appreciate your business and look forward to working with you again in the future.

June 28, 2026

Emily is great! ! If you would like to know how Michael kept my vehicle without having it fixed for 7 months..give me a call and I will tell you what happened. More

by ilijaojdanic
Recommend Dealer
Yes
Employees Worked With
Emily is great
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Jun 30, 2026 -

Bell Road Mitsubishi responded

Thank you for the feedback, we appreciate your honesty. We apologize for any inconvenience and would love the opportunity to make it up to you. Please give us a call and we will do our best to resolve the issue. Thank you for choosing our business!

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