Bell Road Mitsubishi

They sold me a vehicle with a ton of issues. When I went back after three days of owning the car to address the issues, I was told there was nothing they could do. I had to take my vehicle to an When I went back after three days of owning the car to address the issues, I was told there was nothing they could do. I had to take my vehicle to another dealership to have it looked at and pay a $357 diagnostic fee. Bell road Mitsubishi did not offer to cover that or any of the repairs. Very poor customer service. More

Do not trust Bell Road Mitsubishi. They will keep your car for months and then unlawfully hold it hostage to extort money out of you. Our vehicle was left at this dealership for FIVE They will keep your car for months and then unlawfully hold it hostage to extort money out of you. Our vehicle was left at this dealership for FIVE MONTHS just to complete a factory warranty repair on our EV battery. Because this was a manufacturer warranty fix, our final consumer balance for the work was exactly $0.00. When my husband finally went to retrieve our car today, the service and management staff explicitly refused to give us our keys or release our personal property. They are attempting to pull a fast one by fabricating a fake "garage keeper's fee," using our personal vehicle as leverage over a completely separate, unrelated insurance claim regarding a previous loaner vehicle. The General Manager, Scott Stapley, completely refused to look my husband in the eye, step out of his back office, or explain this illegal behavior face-to-face. We had to dispatch local law enforcement to the dealership lot today just to document the incident and prevent a breach of peace. Under Arizona law (ARS § 33-1022), a shop cannot file a mechanic's or garage keeper's lien unless there is an unpaid balance on that specific vehicle. Our car has a zero balance. What they are doing is civil theft and illegal conversion of property. An official consumer fraud complaint has been filed with the Arizona Attorney General's Office, and a licensing complaint is being sent to ADOT Enforcement. If you value your property and your sanity, stay far away from Bell Road Mitsubishi. They rely on bullying and hiding in the back to take advantage of consumers. More

I want to share my experience with Bell Road Mitsubishi so other customers know what to expect. I’ve been dealing with a serious vibration issue in my Mitsubishi for over a year — shaking in the rear seat, so other customers know what to expect. I’ve been dealing with a serious vibration issue in my Mitsubishi for over a year — shaking in the rear seat, vibrations in the gas/brake pedals, and a constant humming noise. These symptoms are not normal, and I’ve repeatedly asked for proper diagnosis. Scottsdale Mitsubishi wont help me either, I came here last week asking for help and some calcification about Scottsdale Mitsubishi and The service manager offered me to do my wheel bearings for me and he said he would charge me half of labor and his price for the parts. I came in this morning and a whole different attitude towards me and dismissed me and my issues just like Scottsdale Mitsubishi. I ask if they could go on a test drive so I can show them what my car does and they refused. The service manager (not gonna mention names) told me to call Corporate and ask for an engineer to come inspect my vehicle; if I really felt like something was wrong but that they would not allow me to pay to have them do it because that is what I got told last week when I agreed to pay them to do the work as the price he said to me. Maybe they should drive their niece or nephew or their kids with car seats in my car and drive around and see if they still think its okay for kids to be shaking and getting sick is okay if its someone in their family going through this. Instead of helping me get to the bottom of the problem, Bell Road Mitsubishi has become uncooperative. Communication has dropped off, and I’ve been left without answers or support. After multiple visits and repeated attempts to get help, I still have the same issues and no clear explanation. I’m frustrated and disappointed. When a customer brings in a vehicle with ongoing mechanical concerns, especially ones that affect comfort and safety, the dealership should take it seriously. I hope they improve their customer service and willingness to investigate recurring issues. More

Stay away. Far far away. They will sell you a car they fixed just enough for it to get off the lot and you home. Within three days I began experiencing issue Far far away. They will sell you a car they fixed just enough for it to get off the lot and you home. Within three days I began experiencing issues with the vehicle. I brought it to their service department and the service manager Matt completely refused to help and walked away while i was still speaking with him. They refuse liability for the issues and are accusing me of doing something to the car in the week I've had it. Totally unacceptable and horrible customer service. No accountability taken at all from this corrupt company. More

If you want a crap car coupled with weeks of migraines and issues, this is your dealership. Very poor business practices. They will sell you a vehicle that they band aid to get it off the lot. After and issues, this is your dealership. Very poor business practices. They will sell you a vehicle that they band aid to get it off the lot. After a few days the issues start to pop up and they will not take responsibility nor even try to help you in anyway. They take your money and run. Matt the service manager actually walked away from me mid conversation. He is the most unprofessional employee I have ever met. They sent me to Kia in which i had to pay $359 diagnostic fees just to find out the manufacturer warranty was voided by Bell Road Mitsubishi as they tried hide and cover the work they did. Kia also found out that my car needed alignment and rear brake pads which Bell road Mitsubishi again would not take care of. Beware. This dealership only does a visual inspection on their trade ins. No OBD scan, no checking switches or lights. Just a visual walk around. I was told this by the extremely unhelpful service manager Matt. More

It's easy to get work done and everyone is friendly. Thank you for the good service Thank you for the good service More

Fast and reliable, with good communication Comprehensive report and timely responses to questions No. No. report and timely responses to questions No. No. More

Great communication and responsiveness from my arrival through completion of the work. It was a good experience. through completion of the work. It was a good experience. More

He is unfit to work for a reputable company like this one; his manner is extremely superficial and disrespectful. He makes you wait for no reason and walks away to attend to another customer. He lacks pr one; his manner is extremely superficial and disrespectful. He makes you wait for no reason and walks away to attend to another customer. He lacks proper communication skills, and his gaze toward women passing by is disrespectful. In contrast, most of the other staff were respectful and pleasant. Given his behavior—and despite having been with your company for over four years—I will not repeat this experience, nor do I wish to return for any reason. More