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Bell Road Mitsubishi
Phoenix, AZ
2,750 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 10:00 AM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,230 service reviews
July 02, 2026
Do not trust Bell Road Mitsubishi. They will keep your car for months and then unlawfully hold it hostage to extort money out of you. Our vehicle was left at this dealership for FIVE They will keep your car for months and then unlawfully hold it hostage to extort money out of you. Our vehicle was left at this dealership for FIVE MONTHS just to complete a factory warranty repair on our EV battery. Because this was a manufacturer warranty fix, our final consumer balance for the work was exactly $0.00. When my husband finally went to retrieve our car today, the service and management staff explicitly refused to give us our keys or release our personal property. They are attempting to pull a fast one by fabricating a fake "garage keeper's fee," using our personal vehicle as leverage over a completely separate, unrelated insurance claim regarding a previous loaner vehicle. The General Manager, Scott Stapley, completely refused to look my husband in the eye, step out of his back office, or explain this illegal behavior face-to-face. We had to dispatch local law enforcement to the dealership lot today just to document the incident and prevent a breach of peace. Under Arizona law (ARS § 33-1022), a shop cannot file a mechanic's or garage keeper's lien unless there is an unpaid balance on that specific vehicle. Our car has a zero balance. What they are doing is civil theft and illegal conversion of property. An official consumer fraud complaint has been filed with the Arizona Attorney General's Office, and a licensing complaint is being sent to ADOT Enforcement. If you value your property and your sanity, stay far away from Bell Road Mitsubishi. They rely on bullying and hiding in the back to take advantage of consumers. More
by Kotasherman
Employees Worked With
Matt and Scott stapley
Verified CustomerJune 29, 2026
Courteous, helpful, Jillian did a great job with communication, explaining and answering my questions Jillian kept me informed every step of the way. I also appreciate her great customer service, wh communication, explaining and answering my questions Jillian kept me informed every step of the way. I also appreciate her great customer service, which is greatly appreciated during a stressful time. I appreciate how she helped me to prioritize the recommended repairs and schedule them over time, to help ease my budget More
by pammyoakley
Employees Worked With
Jillian
June 28, 2026
Emily is great! ! If you would like to know how Michael kept my vehicle without having it fixed for 7 months..give me a call and I will tell you what happened. ! If you would like to know how Michael kept my vehicle without having it fixed for 7 months..give me a call and I will tell you what happened. More
by ilijaojdanic
Employees Worked With
Emily is great
June 27, 2026
Great customer service, friendly, welcoming, helpful, and knowledgeable. Ian took time to get answers when he was unsure. He was patient and he made me feel comfortable with what he was explaining regarding knowledgeable. Ian took time to get answers when he was unsure. He was patient and he made me feel comfortable with what he was explaining regarding my car needs?? More
by angelmholmes50
Employees Worked With
Ian Scheller
June 27, 2026
Improve Customer lounge. As a courtesy to your car owners who choose your service. offer coffee, water and bagels or donuts. Yes, there were vending machines but they were pr As a courtesy to your car owners who choose your service. offer coffee, water and bagels or donuts. Yes, there were vending machines but they were pricey. More
by Bigfootgal61
Employees Worked With
June 27, 2026
The overall experience was good. I previously owned a Mitsubishi till 2022. I have known the place and am acquainted with the service. This one I bought is a 2nd hand and had a heavy I previously owned a Mitsubishi till 2022. I have known the place and am acquainted with the service. This one I bought is a 2nd hand and had a heavy running due to its earlier use in rental. I was explained the work and I kind of expected some heavy lifting needed. More
by sohamerande
Employees Worked With
Jillian
