Bell Road Mitsubishi

Proffesional service advisor I like his sttitude in interacting with customer He posses professionalism. That's all. interacting with customer He posses professionalism. That's all. More

No attention to detail, they didn't reset the service mileage, no sticker showing my next service date or mileage, I asked them to check the nozzle on the left windshield wiper and they didn't check it, mileage, no sticker showing my next service date or mileage, I asked them to check the nozzle on the left windshield wiper and they didn't check it, no complementary car wash, they didn't even remove the number from the rear view mirror. More

He was clear and attentive to what I needed to get done. Also worked well with me to get the appointment and follow through. Also worked well with me to get the appointment and follow through. More

Polite staff, thorough, low wait times, with a comfortable waiting area up front stocked with amenities. comfortable waiting area up front stocked with amenities. More

Nice, prompt, The service person explained things well. One thing she did didn't mention them changing the air filter ahead of time but then it was on the invoice. We use a K&N filter so would not want tha One thing she did didn't mention them changing the air filter ahead of time but then it was on the invoice. We use a K&N filter so would not want that. So that was an error on the invoice. It was corrected during review to pay. But caused her and I stress at last minute More

Do not trust Bell Road Mitsubishi. They will keep your car for months and then unlawfully hold it hostage to extort money out of you. Our vehicle was left at this dealership for FIVE They will keep your car for months and then unlawfully hold it hostage to extort money out of you. Our vehicle was left at this dealership for FIVE MONTHS just to complete a factory warranty repair on our EV battery. Because this was a manufacturer warranty fix, our final consumer balance for the work was exactly $0.00. When my husband finally went to retrieve our car today, the service and management staff explicitly refused to give us our keys or release our personal property. They are attempting to pull a fast one by fabricating a fake "garage keeper's fee," using our personal vehicle as leverage over a completely separate, unrelated insurance claim regarding a previous loaner vehicle. The General Manager, Scott Stapley, completely refused to look my husband in the eye, step out of his back office, or explain this illegal behavior face-to-face. We had to dispatch local law enforcement to the dealership lot today just to document the incident and prevent a breach of peace. Under Arizona law (ARS § 33-1022), a shop cannot file a mechanic's or garage keeper's lien unless there is an unpaid balance on that specific vehicle. Our car has a zero balance. What they are doing is civil theft and illegal conversion of property. An official consumer fraud complaint has been filed with the Arizona Attorney General's Office, and a licensing complaint is being sent to ADOT Enforcement. If you value your property and your sanity, stay far away from Bell Road Mitsubishi. They rely on bullying and hiding in the back to take advantage of consumers. More

I would give it a 5 Greeted very well did all of her follow up after service follow up after service More

Service advisor was attentive to me and kept me updated. He also respected my requests for the service of my vehicle. No issues. He also respected my requests for the service of my vehicle. No issues. More