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Bell Road Mitsubishi

Phoenix, AZ

Overview
Employees
Reviews
Vehicles
4.5
2,644 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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1901 E Bell Rd

Phoenix, AZ

85022

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Showing 1,150 service reviews

April 17, 2026

They had to order the parts and gave me a loaner so I didn't have to worry about a time line. More

by Dsutton1967
Recommend Dealer
Yes
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April 17, 2026

Ric Bakutis went out of his way to be accommodating. He was able to get me in and out quickly in the replacement of the wiper fluid level sensor on my 2017 Outlander Sport. More

by Wmshaw12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Bakutis
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April 16, 2026

I will say that Rick Bakutis, Service Manager, is great and most of the time the service team does as well. They just need to be sure to reset everything in the car when performing oil changes. I had to ta More

by alissiayoung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Bakutis
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April 16, 2026

Dissatisfied with the maintenance system not being reset after service was completed on last Thursday. More

by ydunn60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamison Hill
3.0
This rating includes all reviews, with more weight given to recent reviews.
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April 15, 2026

Fast friendly and on Saturday the give out lunch but my appointment was at 9:30 I have been coming here for around 3 years and I love it More

by garyon1021
Recommend Dealer
Yes
Employees Worked With
A young lady she was so nice
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Apr 17, 2026 -

Bell Road Mitsubishi responded

Thank you for your kind words! We are thrilled to hear that our fast and friendly service, along with our Saturday lunches, have kept you coming back for 3 years. It means the world to us to have your support and loyalty. We look forward to seeing you again soon!

April 15, 2026

Amazing everything was great it took a bit for the repair but I even got a loaner car while I waited for the repairs More

by Pachecoca1
Recommend Dealer
Yes
Employees Worked With
Rick
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Apr 17, 2026 -

Bell Road Mitsubishi responded

Thank you for your positive review! We strive to provide top-notch service and we're glad you had a great experience. We apologize for the delay in repairs, but we're happy our loaner car helped make the wait more comfortable for you. We appreciate your business and hope to see you again!

April 14, 2026

Jamison was great, understanding and patient and it is greatly appreciated. Service also got done quickly which is always a good thing. The only complaint is that the lobby was cold, understandable given More

by Jellybean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamison Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2026 -

Bell Road Mitsubishi responded

Thank you for taking the time to share your experience, We always strive for efficient and exemplary service, and we appreciate your feedback about the lobby temperature. We will definitely take this into consideration. We look forward to serving you again soon!

April 14, 2026

After spending over $23000 on a used car, you refused to give us an additional key fob. What car doesn't have an additional key ? A small cover on the dash for a service entry missing. Claimed it was unavai More

by RODWAYUSA
Recommend Dealer
No
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Apr 17, 2026 -

Bell Road Mitsubishi responded

Thank you for taking the time to share your experience. We do understand your frustration and genuinely empathize with your concerns. When purchasing a pre-owned vehicle, particularly one that is several years old, certain items such as a second key fob, trim pieces, or small cosmetic covers are not always available or included. While we always aim to provide as complete a vehicle as possible, items like an additional key or a USB port cover are not guaranteed with used vehicles and are not considered standard inclusions. That said, we do want to address the items you mentioned. If there was a commitment made to assist with replacing the USB port cover, we are happy to revisit that and ensure it is followed through. More importantly, a check engine light is something we take seriously, and we would absolutely like the opportunity to inspect the vehicle and determine what may be going on. We are also concerned to hear about your experience with our team when you reached out. That is not the level of communication we expect, and we will be addressing that internally. Please contact us directly so we can coordinate a time to look at the vehicle and work toward a resolution.

April 14, 2026

The service advisor was great. Communicated to me what needed to be done and was clear about the work. More

by ANNA.MARX0114
Recommend Dealer
Yes
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Apr 17, 2026 -

Bell Road Mitsubishi responded

Thank you for your positive review! Our team is dedicated to providing clear and efficient communication to ensure that all of your automotive needs are met. We appreciate your business and hope to see you again soon.

April 14, 2026

Wait times are over three hours for a basic oil change and they don't look at our records to see that we have free oil changes so we have to argue about it every time. The checkout process takes an extrem More

by heathercastillo16
Recommend Dealer
No
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Apr 17, 2026 -

Bell Road Mitsubishi responded

We apologize for the inconvenience and frustration you've experienced. We strive to provide efficient and quality service, and we apologize that we fell short during your recent visit. We will address these issues internally and work towards improving our processes and employee attitudes. Please contact us for a complimentary oil change to make up for the inconvenience. Thank you for your feedback.

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