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Bell Road Mitsubishi

Phoenix, AZ

Overview
Employees
Reviews
Vehicles
4.4
2,731 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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1901 E Bell Rd

Phoenix, AZ

85022

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Showing 1,216 service reviews

June 24, 2026

I was very polite and detailed As always, the customer service is excellent that's why I always come to you guys More

by Rmchiefs22
Recommend Dealer
Yes
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June 24, 2026

I believe Ian was the manager who helped me he was excellent thank you so much. He answered all my questions and concerns. I always bring my car to you guys. It’s pretty reasonable prices. More

by phxcwgrl2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian not sure of his last name but he deserves 5 stars
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June 24, 2026

i do not trust anyone else to service my car. This will be my last car and they keep me on track with keeping it up.with maintance. They offered free burgers and chips on Saturdays. The front des More

by clyde728
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamison Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : front desk woman and guy in charge
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June 23, 2026

Professional service and good customer waiting area. Work was completed in an acceptable time frame. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamison Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ash Salaita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafi Moochi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beannyth Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Corbin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 23, 2026

I’m disappointed with my recent experience at Bell Road Mitsubishi. Last week, Matt was extremely helpful and made me feel like my concerns mattered. He offered support, listened, and seemed genuinely will More

by winkowski87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt service manager
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Jun 24, 2026 -

Bell Road Mitsubishi responded

I see you have two google accounts so I wanted to be sure to post the same response to both of them: Thank you for sharing your experience. We understand how frustrating it can be when you continue to have concerns about your vehicle and feel that you are not receiving the answers you are looking for. To provide some clarification, the concerns you described were previously inspected and diagnosed by Scottsdale Mitsubishi. The wheel bearing concern was reviewed and determined not to qualify for warranty coverage under Mitsubishi's guidelines. When you visited our dealership, you were requesting a repeat of the same diagnosis. We explained that Mitsubishi would not authorize repeating a diagnosis that had already been completed and documented. Our recommendation to contact Mitsubishi Motors directly and request assistance from a regional representative or field engineer was not an attempt to dismiss your concerns. Quite the opposite. Given the history of prior inspections and your continued concerns, we believed that involving Mitsubishi at a higher level was the most appropriate path toward obtaining an independent review and determining whether any further action is warranted. We take every customer's concerns seriously and would never knowingly ignore a legitimate safety issue. While we understand you may disagree with the findings to date, our responsibility is to follow Mitsubishi's established diagnostic and warranty procedures. We sincerely hope Mitsubishi is able to provide the additional review and clarity you are seeking.

June 20, 2026

Jillian in the service department provided great customer service and was able to address all my questions and ease my concerns More

by Mgarcia2531
Recommend Dealer
Yes
Employees Worked With
Jillian
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Jun 23, 2026 -

Bell Road Mitsubishi responded

"Thank you for sharing your positive experience with our service department, [customer name]! We are thrilled to hear that Jillian provided excellent customer service and addressed all your questions. Your satisfaction is our top priority!"

June 19, 2026

Very fast and easy to deal with and Ian was very friendly and communicative. It was a very easy and perfect maintenance experience! More

by brandon.schutte
Recommend Dealer
Yes
Employees Worked With
Ian Scheller
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Jun 23, 2026 -

Bell Road Mitsubishi responded

Thank you for the kind words! We take pride in providing efficient and friendly service. We're thrilled to hear your maintenance experience was easy and perfect. Thank you for choosing our business!

June 18, 2026

Great customer service very friendly and very helpful my car is running great now very happy More

by SWEETPEORIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamison Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 22, 2026 -

Bell Road Mitsubishi responded

"Thank you for the positive feedback! Our team's top priority is to provide exceptional customer service and it's so rewarding to hear that we were able to help you and get your car running smoothly. We appreciate your business and hope to continue exceeding your expectations in the future!"

June 17, 2026

They will not fix the defect. I will never recommend going to the dealership to anybody or this car to anybody because of you guys not taking care of the defect from your own manu More

by Jherb
Recommend Dealer
No
Employees Worked With
I won't
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Jun 20, 2026 -

Bell Road Mitsubishi responded

Thank you for taking the time to share your concerns. We are genuinely sorry to hear that you left feeling this way. We would like to clarify that Bell Road Mitsubishi would never intentionally turn away a legitimate manufacturer defect. In fact, if warranty approval decisions were made solely at the dealership level, we would gladly approve every customer's warranty repair. Unfortunately, warranty coverage determinations are made by the manufacturer based on their policies, procedures, and diagnostic requirements, not by the dealership. Because of this, we believe there may have been a misunderstanding or perhaps something was lost in communication regarding the reason for the repair decision. We certainly would never refuse to assist a customer simply because a concern involves a potential defect. We value every customer and would welcome the opportunity to review your situation further, explain the manufacturer's findings, and ensure you have a complete understanding of the outcome. Please feel free to contact our management team directly so we can discuss your concerns in greater detail. We appreciate your feedback and hope to have the opportunity to restore your confidence in our dealership.

June 17, 2026

On time, efficient and very polite . ......... Don't dictate how much I have to say. Service was great. Leave it alone More

by jwresler
Recommend Dealer
Yes
Employees Worked With
Ian Scheller
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Jun 20, 2026 -

Bell Road Mitsubishi responded

Thank you for choosing our business! We are thrilled to hear that our team was able to meet your expectations with their timeliness and professionalism. We appreciate your feedback and hope to see you again soon!

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