Bell Road Mitsubishi

Great customer service, friendly, welcoming, helpful, and knowledgeable. Ian took time to get answers when he was unsure. He was patient and he made me feel comfortable with what he was explaining regarding knowledgeable. Ian took time to get answers when he was unsure. He was patient and he made me feel comfortable with what he was explaining regarding my car needs?? More

He was very nice Very clean in the waiting area We did go over to look at your vehicles again & there was a very rude salesman over there. I looked at the Lamborghini & door was unlocked so I just sat in it over to look at your vehicles again & there was a very rude salesman over there. I looked at the Lamborghini & door was unlocked so I just sat in it for a min. My partner went to the restroom & while I was getting out he was coming over & said that's a $2 million dollar car your not aloud in that. I was like oh. There were no signs & it was unlocked. He came at me as if I did something wrong. Just say if B the lady that helped sell us 2 vehicles wasn't our sales person & that man approached me. I would of turned around & went elsewhere. More

He was very nice Very clean in the waiting area We did go over to look at your vehicles again & there was a very rude salesman over there. I looked at the Lamborghini & door was unlocked so I just sat in it over to look at your vehicles again & there was a very rude salesman over there. I looked at the Lamborghini & door was unlocked so I just sat in it for a min. My partner went to the restroom & while I was getting out he was coming over & said that's a $2 million dollar car your not aloud in that. I was like oh. There were no signs & it was unlocked. He came at me as if I did something wrong. Just say if B the lady that helped sell us 2 vehicles wasn't our sales person & that man approached me. I would of turned around & went elsewhere. More

Great and thorough service Great customer service clean building friendly staff I would definitely recommend building friendly staff I would definitely recommend More

Had the car back in a timely manner while I was waiting for the service to be completed. for the service to be completed. More

Very happy with my sales experience and the 2 1/2 years of service experience. of service experience. More

The service was prompt and the customer service was excellent I absolutely loved the new waiting room. The booths are perfect excellent I absolutely loved the new waiting room. The booths are perfect More

My service appointment was handled great. Everything I needed was taken care and they even replaced the battery that I didn't know was going bad. Thank you Ian. Everything I needed was taken care and they even replaced the battery that I didn't know was going bad. Thank you Ian. More

stop being so aggressive with making me fill out these reviews. A few months back I had a service advisor call me at all hours to find out why I did not fill out the review. I finally filled it out just s reviews. A few months back I had a service advisor call me at all hours to find out why I did not fill out the review. I finally filled it out just so she would stop calling me every day and evening. I will fill it out if I want to. More

Do not trust Bell Road Mitsubishi. They will keep your car for months and then unlawfully hold it hostage to extort money out of you. Our vehicle was left at this dealership for FIVE They will keep your car for months and then unlawfully hold it hostage to extort money out of you. Our vehicle was left at this dealership for FIVE MONTHS just to complete a factory warranty repair on our EV battery. Because this was a manufacturer warranty fix, our final consumer balance for the work was exactly $0.00. When my husband finally went to retrieve our car today, the service and management staff explicitly refused to give us our keys or release our personal property. They are attempting to pull a fast one by fabricating a fake "garage keeper's fee," using our personal vehicle as leverage over a completely separate, unrelated insurance claim regarding a previous loaner vehicle. The General Manager, Scott Stapley, completely refused to look my husband in the eye, step out of his back office, or explain this illegal behavior face-to-face. We had to dispatch local law enforcement to the dealership lot today just to document the incident and prevent a breach of peace. Under Arizona law (ARS § 33-1022), a shop cannot file a mechanic's or garage keeper's lien unless there is an unpaid balance on that specific vehicle. Our car has a zero balance. What they are doing is civil theft and illegal conversion of property. An official consumer fraud complaint has been filed with the Arizona Attorney General's Office, and a licensing complaint is being sent to ADOT Enforcement. If you value your property and your sanity, stay far away from Bell Road Mitsubishi. They rely on bullying and hiding in the back to take advantage of consumers. More