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Bell Road Mitsubishi - Service Center

Phoenix, AZ

4.6
938 Reviews

938 Reviews of Bell Road Mitsubishi - Service Center

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June 18, 2025

I brought a 1997 Elispe in for a repair another shop could not identify. AJ listened and got a seniir mech. up front to talk with me. He thought he knew prob almost immediately. Dealership kept me info More

by Ctw48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aj Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick
Jun 19, 2025 -

Bell Road Mitsubishi responded

Thank you for sharing your experience! We're glad AJ and our team were able to identify the issue quickly and kept you informed throughout the repair process. It's great to hear everyone was helpful and accommodating. We appreciate you choosing Bell Road Mitsubishi!

June 18, 2025

I was very disappointed in the service that was not provided as promised in the agreement when bought the car. Brought the car down for an oil change and was supposed to have a year free oil change tir More

by BRIAN_LEE_83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abel Quinonez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Bell Road Mitsubishi responded

Hi Brian, we're very sorry to hear about your experience and the frustration it caused. This is not the level of service we aim to provide at Bell Road Mitsubishi. We understand your concerns about the missed service promise and lack of communication, and we take this feedback seriously. If you're open to it, we'd appreciate the opportunity to speak with you directly to better understand what happened and work toward a resolution.

June 15, 2025

Perfect warranty work and installed accessories i ordered for my new outlander Fast service and maintenance work. More

by Joy-talsma
Recommend Dealer
Yes
Employees Worked With
Aj Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aj Nelson
Jun 15, 2025 -

Bell Road Mitsubishi responded

Thank you for the great feedback. We're glad to hear the warranty work and accessory installation on your new Outlander went smoothly. Fast service and quality maintenance are always our goal at Bell Road Mitsubishi.

June 12, 2025

Fast and efficient service. I had an apolstery issue that required replacing some fabric and the service team fix it quick and there was no charge. They made it look like new. More

by mDavid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamison Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

Bell Road Mitsubishi responded

Thank you for sharing your experience! We're happy our service team quickly and efficiently handled your upholstery issue at no charge. We appreciate you choosing Bell Road Mitsubishi!

June 11, 2025

You guys did a great job. .thank you! Ok, I’ll write a few more words to satisfy the 15 word minimum More

by RSHALE62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aj Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamison Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2025 -

Bell Road Mitsubishi responded

Thank you for the kind words! We're glad to hear you had a great experience. We appreciate you choosing Bell Road Mitsubishi!

June 10, 2025

This was for the 30k miles check up. I had to wait and it was completed quickly. Even cost less than originally quoted when I booked the appointment. More

by creativeteri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aj Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Bell Road Mitsubishi responded

Thank you for sharing your experience! We’re glad everything went smoothly during your 30K mile check-up, and even better that it wrapped up faster and cost less than expected. We appreciate you choosing us and look forward to seeing you at your next service!

June 10, 2025

Best customer support hands down. They always give me detailed reports on any service that may need done and walk me through the pros, cons, and the severity of the issue. I feel like More

by Sbaxter211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aj Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamison Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Bell Road Mitsubishi responded

Thank you for the awesome feedback! We're so glad to hear our team’s transparency and thoroughness have earned your trust. It’s important to us that you feel confident in every decision, and we’re proud to be a place you know has your best interest at heart. We appreciate your continued support!

June 10, 2025

Quick and easy The process was quick and easy and not trying to oversell products More

by so4real777
Recommend Dealer
Yes
Employees Worked With
Aj Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aj Nelson
Jun 11, 2025 -

Bell Road Mitsubishi responded

Thank you for the kind words! We're so glad the process was smooth and straightforward for you. We believe in keeping things simple and respectful, without the pressure, and it’s great to hear that came through in your experience.

June 06, 2025

They try to get you to pay for them to change parts that don't be too be changed but thendon't offer the 65,000 mile tune up. All about money. More

by HRSLPR95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aj Nelson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jamison Hill
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Bell Road Mitsubishi responded

Thank you for your feedback. We’re sorry to hear you felt the recommendations didn’t align with your expectations. Our goal is always to provide transparent service and prioritize what’s best for each vehicle. If you’d like to discuss your visit further, we’d be happy to connect and clear up any concerns.

June 05, 2025

He was great! I ment to give him a 5 Fast Attentive Communication was excellent Personable Great work done More

by Mybillspb
Recommend Dealer
Yes
Employees Worked With
Rick
Jun 06, 2025 -

Bell Road Mitsubishi responded

Hi, thanks for your wonderful feedback! We’re glad to hear the communication was excellent and the work met your expectations. We’ll make sure to share your compliments with the team.

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