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Bell Road Mitsubishi - Service Center

Phoenix, AZ

4.5
1,014 Reviews

1,014 Reviews of Bell Road Mitsubishi - Service Center

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July 06, 2025

I went for routine maintenance and to resolve a recall. Everything was accomplished to my satisfaction. More

by debeittreim
Recommend Dealer
Yes
Jul 07, 2025 -

Bell Road Mitsubishi responded

Thank you for your review! We're glad we could take care of your routine maintenance and recall service to your satisfaction. We appreciate you trusting Bell Road Mitsubishi and look forward to seeing you next time!

Sep 09, 2025 -

Bell Road Mitsubishi responded

Thank you for sharing! We're glad to hear everything was taken care of to your satisfaction. We appreciate you trusting us with your vehicle and look forward to seeing you next time!

July 05, 2025

First oil change, in and out in about an hour. Glad to have them as my service team. More

by Dave V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aj Nelson
Jul 08, 2025 -

Bell Road Mitsubishi responded

Thanks for the great feedback, Dave! We’re happy your first oil change was quick and smooth. We’re glad to have you as part of our service family.

July 05, 2025

They did not turn off my service light when I got an oil change and now I have to take time energy and gas to drive back up to have them turned off and I'm traveling so that was really stupid More

by monica.lifebalance
Recommend Dealer
No
Employees Worked With
I don't know but they forgot to turn off my service light so now I have to make a trip in just for them to turn off the need to change your oil light. I just went in for an oil change. I think that's pretty shotty service
Jul 24, 2025 -

Bell Road Mitsubishi responded

Hi Monica, thank you for your feedback. We're glad you came in for your oil change, but we understand how frustrating it is to make an extra trip just to turn off the service light. We appreciate you bringing this to our attention and will make sure the team is aware so we can help prevent this in the future. Safe travels, and we’re here if you need anything!

July 04, 2025

They appreciate the willingness to upkeep vehicle service with professionalism and diligent work ethic. I enjoy having my 2018 outlander sport serviced here. More

by dmc112486
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Jul 05, 2025 -

Bell Road Mitsubishi responded

Thank you for your kind words. We're happy to hear you appreciate the professionalism and care our team puts into servicing your 2018 Outlander Sport. We look forward to helping you keep it running smoothly at Bell Road Mitsubishi.

July 04, 2025

They fixed the screen blacking out but it still has usb-1 issues. I can't use the usb-c port or I get the problems right back. I'm taking ot to another dealer. More

by Joy-talsma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamison Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aj Nelson
Jul 06, 2025 -

Bell Road Mitsubishi responded

We appreciate you letting us know about the continuing USB issues. We’re sorry it hasn’t been fully resolved and understand your decision to seek help elsewhere. If there’s anything we can do to assist in the future, please don’t hesitate to reach out.

July 02, 2025

We were taken care of and provided with good customer service in the service department despite my immediate anxiety when hearing about the departure of AJ Nelson who was the last service advisor left fr More

by tdnchappell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Bakutis
Jul 03, 2025 -

Bell Road Mitsubishi responded

Thank you for sharing your experience! We understand how important it is to have someone you trust, and we’re glad Ric Bakutis stepped in to provide knowledgeable and friendly service. It’s great to hear he explained everything clearly and made you feel comfortable. We appreciate your continued trust in Bell Road Mitsubishi and look forward to serving you again!

July 02, 2025

It's easy to schedule an appointment when you arrive at the dealership someone greets you immediately my work is always done within an hour and a half to two hours and it's always done correctly and if you More

by timcgabbertlt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamison Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aj Nelson
Jul 03, 2025 -

Bell Road Mitsubishi responded

Thank you, Tim! We’re glad to hear scheduling is easy and that you are greeted promptly when you arrive. It’s great to know your work is done correctly and on time. And who doesn’t love free Saturday barbecue? We appreciate your kind words and look forward to seeing you again!

July 02, 2025

I was very happy with the service he promised I would walk away with a car and I did they was the only car lot that helped me out I would recommend them to everyone More

by eduarte5172
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamison Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ash Salaita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafi Moochi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beannyth Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Corbin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aj Nelson
Jul 03, 2025 -

Bell Road Mitsubishi responded

Thank you for your kind words! We’re thrilled to hear you’re happy with the service and that we could help you find the car you wanted. Your recommendation means a lot to us. We look forward to assisting you and your friends at Bell Road Mitsubishi!

July 01, 2025

Worst dealership I have been too. Bought a used truck, and less then a week later the front brakes needed to be replaced. They were metal to metal. I called them about it, said they w More

by taylordhomes31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rafi Moochi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Montelongo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott
Jul 06, 2025 -

Bell Road Mitsubishi responded

Thank you for your feedback. We’re sorry to hear about your concerns regarding the condition of the front brakes on the truck you purchased. Your experience matters to us, and we take safety-related feedback very seriously. Before the sale, our team completed a multi-point inspection that showed the front brakes measured at 8mm and the rear at 9mm—well within the safe and acceptable range. These findings were documented as part of our standard safety and mechanical checks. That said, we understand how frustrating it can be to feel something isn’t right, and we don’t want to dismiss your concerns. We appreciate your business and the opportunity to clear up any confusion.

July 01, 2025

Ray was amazing. He helped get into a car. He is super knowledgeable. And isn’t trying to upsell. More

by blondecutie82
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray marrin
Jul 01, 2025 -

Bell Road Mitsubishi responded

We’re so glad to hear Ray provided such a positive experience. His knowledge and genuine approach go a long way, and we're happy he helped you find the right car without the pressure. Thanks for choosing us!

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